Luxury Spa Robes Reviews

Name: Luxury Spa Robes
Rating: 4.61

4.6 Rating 123 Reviews

89 %

of reviewers recommend Luxury Spa Robes

4.6

Based on 123 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very disappointed when the robe arrived and it was not a terry cloth rope like the one I have from your company. Since it was not what we thought we ordered that is why we returned it for a refund.”

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Posted 2 weeks ago

I'm so sorry you didn't like the robe you received Nancy! The style you ordered was Deluxe Plush, not a terry cloth robe. The style you're looking for is called the "Classic Terry Cloth Spa Robe". Happy to exchange the plush robe for the terry cloth! Visit the returns and exchanges section of the website for en easy exchange process. - Thanks! https://luxurysparobes.com/pages/returns

Posted 2 weeks ago

“No opinion of site.”

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Posted 4 months ago

“My wife was very disappointed with the robe. She said it felt more like a trench coat than a robe”

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Posted 1 year ago

Hi James, we are so sorry your wife didn't like the robe. We'll process your return as quickly as possible so you can find what you're looking for. Have a lovely weekend!

Posted 1 year ago

“ordered it ages ago and its still not here”

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Posted 1 year ago

Thank you so much for taking the time to provide your valuable feedback. We are so sorry for the inconvenience caused due to the delay in receiving your order. We are always here to help with orders and tracking, feel free to reach out directly at support@luxurysparobes.com, and don't forget, monogramming takes 5 business days. Thank you for your business and we hope you love your robe!

Posted 1 year ago

“Just know, if you neednto return your product, there is a return fee. On top of that, the return process is very frustrating. It's about a 3 to 4 step process, but each process intels you waiting for a response from the company. Just make sure you do not have to return your item.”

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Posted 1 year ago

Thank you for your feedback Karen, we are so sorry for your negative experience with our returns system. Because we are a small business and pay for all the shipping TO our customers, we only charge a small shipping fee to cover returns. And we are working as quickly as possible to approve all returns in a timely manner. As promised, we refunded you in full for your return shipping.

Posted 1 year ago

“To be honest, we were disappointed in the quality and sizing of the robe. While the outside is nice and the color is exactly what we hoped, the inside of the terry robe is awful. It's rough, scratchy, shockingly thin, and feels very cheap and low-end. It is not a comfortable and luxurious robe. It is not a robe you can't wait to put on. The sizing is also a disappointment. We got two robes. One was a medium so it would fit any of our female or smaller guests. The length is ridiculously long. It is to the floor. We are going to have to get it hemmed. Overall, not at all what we expected based on the reviews and the price. Had it not been for our timeline and the color (Eucalyptus-- which we wanted, but was difficult to find), we would have returned them. I was going to get my husband one in white, but after the quality of the terry and having to invest even more to hem them because of the length, I have decided to get him a robe elsewhere.”

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Posted 1 year ago

Luxury Spa Robes is rated 4.6 based on 123 reviews