eBay.co.uk have a Customer Happiness Grade of D. Customers love their prices but are unhappy with their returns process and refunds.
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The best way to get an item asap at a good price
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- denise kunzi
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I have shopped on ebay for years and I also sell with them too. I get the very best bargains, quality and designer items at a knock down price and I have never once been disappointed with ebay's commitment to me as a customer. Can't fault them.
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- Caroline
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Best price and protection
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- Peter Armour
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Always get value for money, easy to use and fast delivery!
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- Wai-Ming Yu
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Easy Buying & Quick Delivery
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- John Colville
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Very easy and quick delivery. The product itself is very powerful and reliable..
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- Sheik Ahmed
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Most buyers only shop in ebay-official-packaging due to eBay vouchers. If you get a damaged or wrong item, they refund only what you paid—not the voucher value, which isn’t renewed. I asked for a replacement, and they even gave me return details, only to later admit they can’t replace anything—just refund £0.35 (my spend, excluding the voucher). Misleading and unfair. Why request returns if replacements aren’t possible?
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- INSECTRUM LTD
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I feel it is unfair, I disagree with their returns policy.
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- Anonymous
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Except the seller on eBay can sell anything without ever taking back returns - as per policy.
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- Anonymous
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Use another selling platform! eBay's policies are criminal. I accepted a return when I did not have to, just to be nice and have been ordered to refund 15% more than I received from the sale. If I don't refund the amount eBay have told me to then they will just take the amount out of my bank!
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- Anonymous
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EBAY take a buyers protection fee then fail to protect you, bought a new HYUNDAI hedge trimmer it broke down just 36 days after i bought it, purchased on the 16 th July i was promised a full refund then they didn't refund me saying it was outside the 30 day period, what a joke i will never buy from them again, selling faulty products that are rubbish.
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- PETER BURTON
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Most buyers only shop in ebay-official-packaging due to eBay vouchers. If you get a damaged or wrong item, they refund only what you paid—not the voucher value, which isn’t renewed. I asked for a replacement, and they even gave me return details, only to later admit they can’t replace anything—just refund £0.35 (my spend, excluding the voucher). Misleading and unfair. Why request returns if replacements aren’t possible?
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- INSECTRUM LTD
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Thank you eBay for allowing people to sell for free and providing so far, a 5 star service.
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- J
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I asked for a call back and spoke to a customer service representative who sorted out my issue straight away, also explaining what had gone wrong.
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- Paul Cross
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Have been buying from them.. great service.. wide range of selection
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- Shepherd Mapfungautsi