eBay.co.uk Reviews

3.6 Rating 174 Reviews
C
Happiness Grade

eBay.co.uk have a Customer Happiness Grade of C. Customers love their prices and customer service but are unhappy with their returns process and refunds.

A

Price - Excellent

100.00%
Industry Average
The best way to get an item asap at a good price
- denise kunzi
I have shopped on ebay for years and I also sell with them too. I get the very best bargains, quality and designer items at a knock down price and I have never once been disappointed with ebay's commitment to me as a customer. Can't fault them.
- Caroline
Best price and protection
- Peter Armour
B

Delivery - Fast

75.00%
Industry Average
Always get value for money, easy to use and fast delivery!
- Wai-Ming Yu
Easy Buying & Quick Delivery
- John Colville
Very easy and quick delivery. The product itself is very powerful and reliable..
- Sheik Ahmed
F

Returns Process - Difficult

0.00%
Industry Average
Feedback and abusive buyer policy updates EBay have updated there feedback and returns process and there are a few things to be aware of .
- Anonymous
Also biased towards a buyer for returns and just accept their word without any proof that there is a problem with their item meaning that you can end up giving the item away and paying for doing so.
- Anonymous
E

Refunds - Difficult

44.44%
Industry Average
After Few days they inform me that they refund the client because i did not open any case.
- Anonymous
Ebay is avery greedy company who will take £15 of a £50 sale. The control what you sell and if a buyer says they didn't receive it or its damaged they will give a refund before any item is returned. Many buyers are theives so be very carefull as a seller ebay doesn't care about you. As a buyer the will help but with AI contact is poor. Best to avoid ebay.
- Alan Laurie
Counterfeit items, no protection or refund.
- C
88.89%
Industry Average
Have been buying from them.. great service.. wide range of selection
- Shepherd Mapfungautsi
Easy to use and fantastic customer support and service 👍
- Jason Crouch
App is easy to use and the feedback option is good. But impossible to get any customer service if you have a query or issue
- EM