eBay.co.uk have a Customer Happiness Grade of C. Customers love their prices and customer service but are unhappy with their returns process and refunds.
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The best way to get an item asap at a good price
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- denise kunzi
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I have shopped on ebay for years and I also sell with them too. I get the very best bargains, quality and designer items at a knock down price and I have never once been disappointed with ebay's commitment to me as a customer. Can't fault them.
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- Caroline
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Best price and protection
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- Peter Armour
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Always get value for money, easy to use and fast delivery!
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- Wai-Ming Yu
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Easy Buying & Quick Delivery
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- John Colville
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Very easy and quick delivery. The product itself is very powerful and reliable..
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- Sheik Ahmed
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Feedback and abusive buyer policy updates
EBay have updated there feedback and returns process and there are a few things to be aware of .
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- Anonymous
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Also biased towards a buyer for returns and just accept their word without any proof that there is a problem with their item meaning that you can end up giving the item away and paying for doing so.
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- Anonymous
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After Few days they inform me that they refund the client because i did not open any case.
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- Anonymous
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Ebay is avery greedy company who will take £15 of a £50 sale. The control what you sell and if a buyer says they didn't receive it or its damaged they will give a refund before any item is returned.
Many buyers are theives so be very carefull as a seller ebay doesn't care about you.
As a buyer the will help but with AI contact is poor. Best to avoid ebay.
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- Alan Laurie
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Counterfeit items, no protection or refund.
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- C
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Have been buying from them.. great service.. wide range of selection
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- Shepherd Mapfungautsi
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Easy to use and fantastic customer support and service 👍
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- Jason Crouch
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App is easy to use and the feedback option is good. But impossible to get any customer service if you have a query or issue
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- EM