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eBay.co.uk Reviews

2.9 Rating 261 Reviews
D
Happiness Grade

eBay.co.uk have a Customer Happiness Grade of D. Customers love their prices but are unhappy with their returns process and refunds.

A

Price - Excellent

100.00%
Industry Average
The best way to get an item asap at a good price
- denise kunzi
I have shopped on ebay for years and I also sell with them too. I get the very best bargains, quality and designer items at a knock down price and I have never once been disappointed with ebay's commitment to me as a customer. Can't fault them.
- Caroline
Best price and protection
- Peter Armour
C

Delivery - Average

63.64%
Industry Average
Always get value for money, easy to use and fast delivery!
- Wai-Ming Yu
Easy Buying & Quick Delivery
- John Colville
Very easy and quick delivery. The product itself is very powerful and reliable..
- Sheik Ahmed
F

Returns Process - Difficult

0.00%
Industry Average
Most buyers only shop in ebay-official-packaging due to eBay vouchers. If you get a damaged or wrong item, they refund only what you paid—not the voucher value, which isn’t renewed. I asked for a replacement, and they even gave me return details, only to later admit they can’t replace anything—just refund £0.35 (my spend, excluding the voucher). Misleading and unfair. Why request returns if replacements aren’t possible?
- INSECTRUM LTD
I feel it is unfair, I disagree with their returns policy.
- Anonymous
Except the seller on eBay can sell anything without ever taking back returns - as per policy.
- Anonymous
E

Refunds - Difficult

43.48%
Industry Average
Most annoying thing about Ebay is that you sell an item and a new buyer can buy an item and say it never arrived and Ebay gives them a full refund. There is no protection for the seller even though you have been selling for years and have 100% feedback. Sellers need to send items tracked or signed for or are at risk of losing out. It turns me off selling certain items Come on Ebay you need to do better.
- Lee
Use another selling platform! eBay's policies are criminal. I accepted a return when I did not have to, just to be nice and have been ordered to refund 15% more than I received from the sale. If I don't refund the amount eBay have told me to then they will just take the amount out of my bank!
- Anonymous
EBAY take a buyers protection fee then fail to protect you, bought a new HYUNDAI hedge trimmer it broke down just 36 days after i bought it, purchased on the 16 th July i was promised a full refund then they didn't refund me saying it was outside the 30 day period, what a joke i will never buy from them again, selling faulty products that are rubbish.
- PETER BURTON
B-
65.63%
Industry Average
Thank you eBay for allowing people to sell for free and providing so far, a 5 star service.
- J
I asked for a call back and spoke to a customer service representative who sorted out my issue straight away, also explaining what had gone wrong.
- Paul Cross
Have been buying from them.. great service.. wide range of selection
- Shepherd Mapfungautsi