Login
Start Free Trial Are you a business? Click Here

eBay.co.uk Reviews

2.9 Rating 254 Reviews
D
Happiness Grade

eBay.co.uk have a Customer Happiness Grade of D. Customers love their prices but are unhappy with their returns process and refunds.

A

Price - Excellent

100.00%
Industry Average
The best way to get an item asap at a good price
- denise kunzi
I have shopped on ebay for years and I also sell with them too. I get the very best bargains, quality and designer items at a knock down price and I have never once been disappointed with ebay's commitment to me as a customer. Can't fault them.
- Caroline
Best price and protection
- Peter Armour
B-

Delivery - Average

66.67%
Industry Average
Always get value for money, easy to use and fast delivery!
- Wai-Ming Yu
Easy Buying & Quick Delivery
- John Colville
Very easy and quick delivery. The product itself is very powerful and reliable..
- Sheik Ahmed
F

Returns Process - Difficult

0.00%
Industry Average
Most buyers only shop in ebay-official-packaging due to eBay vouchers. If you get a damaged or wrong item, they refund only what you paid—not the voucher value, which isn’t renewed. I asked for a replacement, and they even gave me return details, only to later admit they can’t replace anything—just refund £0.35 (my spend, excluding the voucher). Misleading and unfair. Why request returns if replacements aren’t possible?
- INSECTRUM LTD
I feel it is unfair, I disagree with their returns policy.
- Anonymous
Except the seller on eBay can sell anything without ever taking back returns - as per policy.
- Anonymous
E

Refunds - Difficult

40.00%
Industry Average
Use another selling platform! eBay's policies are criminal. I accepted a return when I did not have to, just to be nice and have been ordered to refund 15% more than I received from the sale. If I don't refund the amount eBay have told me to then they will just take the amount out of my bank!
- Anonymous
EBAY take a buyers protection fee then fail to protect you, bought a new HYUNDAI hedge trimmer it broke down just 36 days after i bought it, purchased on the 16 th July i was promised a full refund then they didn't refund me saying it was outside the 30 day period, what a joke i will never buy from them again, selling faulty products that are rubbish.
- PETER BURTON
Most buyers only shop in ebay-official-packaging due to eBay vouchers. If you get a damaged or wrong item, they refund only what you paid—not the voucher value, which isn’t renewed. I asked for a replacement, and they even gave me return details, only to later admit they can’t replace anything—just refund £0.35 (my spend, excluding the voucher). Misleading and unfair. Why request returns if replacements aren’t possible?
- INSECTRUM LTD
C
64.52%
Industry Average
Thank you eBay for allowing people to sell for free and providing so far, a 5 star service.
- J
I asked for a call back and spoke to a customer service representative who sorted out my issue straight away, also explaining what had gone wrong.
- Paul Cross
Have been buying from them.. great service.. wide range of selection
- Shepherd Mapfungautsi