eBay.co.uk have a Customer Happiness Grade of D. Customers love their prices but are unhappy with their returns process and refunds.
“
The best way to get an item asap at a good price
”
- denise kunzi
“
I have shopped on ebay for years and I also sell with them too. I get the very best bargains, quality and designer items at a knock down price and I have never once been disappointed with ebay's commitment to me as a customer. Can't fault them.
”
- Caroline
“
Best price and protection
”
- Peter Armour
“
Always get value for money, easy to use and fast delivery!
”
- Wai-Ming Yu
“
Easy Buying & Quick Delivery
”
- John Colville
“
Very easy and quick delivery. The product itself is very powerful and reliable..
”
- Sheik Ahmed
“
I feel it is unfair, I disagree with their returns policy.
”
- Anonymous
“
Except the seller on eBay can sell anything without ever taking back returns - as per policy.
”
- Anonymous
“
Feedback and abusive buyer policy updates
EBay have updated there feedback and returns process and there are a few things to be aware of .
”
- Anonymous
“
The seller denied all knowledge, then offered 20% refund and then said I must send the item back to China at my own expense, which is against ebay's terms and conditions.
”
- Anonymous
“
I had no choice in the matter and ebay dictated the return and issued a full refund including seller costs.
”
- Anonymous
“
Yes there is a system of refunds but firstly is contested by the seller in china than than start the refund process which is long and frustrating.
”
- Michael fairclough
“
Thank you eBay for allowing people to sell for free and providing so far, a 5 star service.
”
- J
“
I asked for a call back and spoke to a customer service representative who sorted out my issue straight away, also explaining what had gone wrong.
”
- Paul Cross
“
Have been buying from them.. great service.. wide range of selection
”
- Shepherd Mapfungautsi
