eBay.co.uk have a Customer Happiness Grade of D. Customers love their prices but are unhappy with their returns process and refunds.
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The best way to get an item asap at a good price
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- denise kunzi
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I have shopped on ebay for years and I also sell with them too. I get the very best bargains, quality and designer items at a knock down price and I have never once been disappointed with ebay's commitment to me as a customer. Can't fault them.
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- Caroline
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Best price and protection
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- Peter Armour
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Always get value for money, easy to use and fast delivery!
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- Wai-Ming Yu
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Easy Buying & Quick Delivery
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- John Colville
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Very easy and quick delivery. The product itself is very powerful and reliable..
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- Sheik Ahmed
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Except the seller on eBay can sell anything without ever taking back returns - as per policy.
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- Anonymous
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Feedback and abusive buyer policy updates
EBay have updated there feedback and returns process and there are a few things to be aware of .
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- Anonymous
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Also biased towards a buyer for returns and just accept their word without any proof that there is a problem with their item meaning that you can end up giving the item away and paying for doing so.
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- Anonymous
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Yes there is a system of refunds but firstly is contested by the seller in china than than start the refund process which is long and frustrating.
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- Michael fairclough
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I used to buy from eBay recently I had really bad experiences from three sellers from eBay it taught me a lesson not to buy online if what you ordered online does not fit You only get half money back and you cannot send it back and get a full refund so I had to throw the things in the trash most of the things I got were really quality one dress came it looked second hand I asked if I could send it back the seller it'd be better if I keep it they would refund me the dress and how embarrassing they asked me to give it as a present or to sell it how embarrassing the second one the same thing I thought they were clogs with fur lining I got only the lining not the clog for $5.
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- Anonymous
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The tracking shows as delivered I didn't get any parcel, but eBay is not going to refund me the money, because I don't have proof that it was not delivered.
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- Anonymous
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EBay- customer service
EBay’s customer service is shocking! After using EBay for such a long time I cannot believe how poorly their customers are being treated and furthermore how the situations are handled.
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- Anonymous
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Absolutely shocking! My seller account was permanently suspended without any clear reason or constructive feedback on how to resolve the issue. All I received was a vague response: "We can't provide a reason." Extremely disappointing customer service.
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- Graham
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Terrible rude customer service, shocked how as a private seller you can be treated after 22yrs, no knowledge, care or service at all. 1st person extremely rude, asked to raise a complaint and was told bet you would and hung up. Honestly will never use eBay again
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- Anonymous