“I had the worst service at the La Jolla location. I purchased $200 worth of color and they left a $9 item out of my bag.
When I went back in today to just get it replaced, Faye would not do it. She argued with me and said that I couldn’t prove it.
It was unbelievable! She should be fired for that type of service. She also said that I needed to come back in to talk to her manager because you can’t call her, you have to make a special trip! You should be ashamed of yourselves for treating clients this way. I expected an apology for the inconvenience but got the opposite.”
“So I went for my appt which was April 22 at 10:15. I got lost going there- and arrived at 10:38. I was late. I was greeted by a girl doing someone else’s hair... and sat down and waited. A man came and asked my name.. and told me he can’t continue my appt because I was late. So I left. Very disappointed:(
Sitting in my car afterwards I get a text stating my credit card was charged .. so I went back- peeked my head in the door and asked him if he charged my credit card. Now he was laughing and joking with another coworker- who blurted in AFTER rolling her eyes at me when I asked that she return my money- and tried to explain my tardiness. (I don’t get why an EMPTY salon would turn a customer away... but hey guess they didn’t feel like doing their jobs. ) she replied “ call customer service. I did- money returned and I called another salon- shenanigans in Buford- they got me right in- no problems- and I left with a gorgeous Balayage!
The Color bar is very nice in the pictures but definitely feels like a great clips kind of place .... I wasn’t really expecting when I walked in for it to seem like that .... plus their extreme rudeness with their staff that knows nothing of customer service save your time and go to a different salon.”
