“I received my initial letter saying the subscription had been set up, but not free items for joining; was ever received.
This time round, I have received another letter but not magazine received as yet.
Could you update me please.”
“Having purchased this subscription in early Nov as a gift for a poorly friend, I was really disappointed when the subscription was confirmed that the first issue would not be received by Jan. Ideally the turnaround should be improved or at least you should give an indication of how long it will take.”
“I ticked a box asking for this subscription to arrive after Christmas as it was a gift only for it to start arriving two weeks later and spoilt the surprise.”
“After ordering my subscription I did not receive the promised confirmation email which meant that although I received the checkout confirmation with my reference number I wasn't sure whether my order was processed or not. I rang to confirm this and was given assurances that everything was fine”
“I checked the box for the magazines to be delivered after Xmas, as they are a Xmas gift, but as far as I know, at least one has been delivered already and it it still November.....it has now spoilt the Xmas surprise!!!!”
“The set up of the magazine subscription was easy enough. The free gift came in the form of an email, which was blank! I contacted them to ask for another email with details on, and they've ignored me. I didn't order the magazine for the free gift (luckily) but a response to my email would have been nice (and good customer service!)”
“Not totally happy with the Internet site, not too easy to use or sure that it has registered the gift address etc.. Too soon to say if I am happy as I don't think the subscription has started arriving yet!?!”
“12 month subscription to National Geographic, It was fairly easy to order the magazine and I trust that it will be delivered regularly to the person I am giving it to as a gift. I am very concerned that I have not received a card or something to give to the gift recipient to let them know what to expect neither have I received the fleece jacket.”
“I ordered the subscription for a xmas present and ticked the box when selecting the magazine, this did not then show on the invoice so I am concerned the magazine will be sent to recipient prior to xmas. I tried to call on 3 occasions and waited for over 10 minutes each time before hanging up feeling frustrated. I have also emailed twice and received no response.
Website to purchase subscription fine after care very poor.”
