Magnet Reviews

“ They quoted at a much higher price and refused to compensate us at all for all the mistakes they had. ”

“ I went to the Musselburgh shop today, the guy was almost jumping with excitement when I arrived. Well...the minute I mentioned my price, his demeanour changed rather quickly. He actually told me he didn't have time to spend with me. Disgusted, money is money at the end of the day, and I only have room for 3 cabinets!!! ”

“ 2k (£22k full price) by Magnet on MDF doors which are priced as such as they have a better coating, £6k for “services/fitting” where others are charging £3. ”

“ Lights returned at the Magnet fitters direction as they were the wrong ones. Three months later still waiting for the refund of £350 despite many calls to Customer Service who have done nothing to help. Disgraceful service ”

“ There should have been a refund on my kitchen I paid nearly 30 k and My kitchen is not finished this is outrageous ”

“ I’ve been chasing them for several weeks for a substantial refund I’m owed (not paid yet). ”

“ We purchased a kitchen via the on line team and Roche branch in Cornwall. Service has been appalling: Kitchen delivered with units wrong and missing and no worktop at all : Branch have been very unhelpful and Area manager I has no idea what is happening and isn’t interested: I would never purchase from them again : ”

“ We were very impressed with the customer service we received, a majority of our painted doors had water marks on them and as a good will gesture, Magnets replaced all the doors that had marks, very impressed with their service ”

“ I recently bought a kitchen from Clare in the Stockton branch and the whole service from buying to fitting was excellent. I would recommend anyone to visit Magnet and see Clare and she will look after you from start to completion ”