“I ordered several jars of Black Jersey Butter from you recently. Once I'd paid, you told me you'd email when you'd despatched my order. After several days I emailed you as I'd heard nothing about delivery. The next day, I found a delivery ticket through my door, telling me I'd missed a delivery, which meant I had to travel to the pickup point. It turned out to be my order from you (the one you hadn't told me about). Given the inconvenience you caused me, I'm very reluctant to order from you again.”
Dear Peter
We sincerely apologise for the inconvenience you experienced with your recent order of Black Jersey Butter. We understand the importance of timely and clear communication for our customers.
Upon reviewing our system, we found that our shipping confirmation emails are functioning correctly. However, it seems that in your case, the notification did not reach you as expected. We are not sure what caused this lapse, but we take full responsibility for the inconvenience it caused.
We are committed to ensuring that this does not happen again, both for you and for our other customers. Your feedback is invaluable in helping us improve our service.
We value your business and would be grateful for the opportunity to serve you again. Please rest assured that we are taking concrete steps to prevent such issues in the future.
Thank you for bringing this matter to our attention. If there is anything else we can do to assist you, please do not hesitate to contact us via email info@lamarewineestate.com or call 01534 481178. Best wishes
“Excellent service, and I even had a phone call to tell me that one of the items was out of stock and I was offered an alternative product.
Well done.”
“Ordered a voucher for a present, was disappointed that the card was hand written in not so nice writing? Postage seemed very high for a small card, However service was overall good.”
“Following a wonderful holiday to Jersey in the Autumn and loving the products so much I ordered several hampers to send as Christmas gifts to friends and relatives and give them a little taste of Jersey. Initially, there was an issue with the order but this was put right immediately by the team at Maison de Jersey. The hampers arrived well-protected & in good condition. Each hamper was beautifully presented. The Christmas hampers were a huge success with really positive feedback from the recipients. A lovely selection of products. Overall superb products & customer service. Thank you Maison de Jersey!”
“The customer service I received from Maison de Jersey was excellent, both courteous and rapid. Thank you for replacing the missing item in time for Christmas!!”
“Very good product. Only issue was it being dispatched before the advertised Christmas dispatch date. It arrived with the gift recipient rather earlier than I had hoped.”
“Love your products, find your website slightly difficult to navigate. I would live to the option to create my personalised hampers. I appreciate that this is not possible given the level of business you do. Your black butter is amazing!!!!!”
“Very nice people very helpful and explained everything. Would love your gin delivered to the UK but understand your reasons! Still waiting delivery as Christmas hamper.”
