“I ordered a hamper as a gift for a Jersey resident. I was given a tracking number which simply wasn't recognised by the couriers so I couldn't track the delivery. Over the following days I ended up emailing Maison de Jersey three times to enquire about this and received absolutely no response at all. Ultimately I contacted the intended recipient who did confirm receipt a week later, so at least I know it was delivered, but Maison de Jersey's lack of concern/action/response is extremely poor indeed.”
“The hamper was excellent. Varied contents and extremely high quality. I bought it as a gift abs it was very much enjoyed. I would definitely use this company again.”
Hello - Thank you so much for your feedback. We are so sorry that you did not receive all your hampers. We are unsure why this occurred or why we did not receive your emails. We have refunded you for the 2 hampers you did not receive. Please accept our apologies. In future, if you have any issues, please contact our store direct on 01534 733090.
“I typed the address into the website and I must have left off the house number so it was never delivered. Not sure what happens now. Will you resend or will you credit my account back? I would love to have it resent if that is possible.”
Hello Laurie - We are so sorry that your order did not arrive. Please send an email to info@lamarewineestate.com with your order number and we will investigate this for you. Best wishes
Posted 3 months ago
Hello Laurie - thank you for emailing us directly, providing us with the full postal address. The parcel was returned to us last week so we will attempt to resend it. Fingers crossed it gets there this time. Best wishes
“The hamper arrived on time as expected and from what I hear (it was a gift to distant family), it was very much enjoyed! By coincidence, the same family also sent us a basket for Christmas too! It was really nicely put together and the items are of good quality.
I did put in a contact request prior to the baskets arrival asking for an expected delivery date and got no response. This doesn’t lose a star though as even with no response, the package was delivered in time for Christmas as promised!”
“Fabulous first class products and amazing Customer Service. We have been buying Jersey Black Butter for years and also sending hampers out at Christmas to friends and family. Everything very easy to order on line. Well done Maison de Jersey - long may you thrive.
Sylvia P.”
“I ordered Christmas Hampers for three different friends in three different parts of the UK as I wanted to give them a taste of Jersey, where I used to live. They were delighted! The hampers were beautifully presented and Maisonette de Jersey kept me informed of progress. Will definitely order again.
Jo Cummins”
“Extremely efficient service. Well packed and presented and arrived in good time for Christmas. Needless to say, quality of ordered items was excellent.”
“Christmas hampers are excellent!
Every year for a few years I have bought these for Christmas gifts and the recipients and I have never been disappointed.
Highly recommended”
