“I ordered a hamper as a gift for a Jersey resident. I was given a tracking number which simply wasn't recognised by the couriers so I couldn't track the delivery. Over the following days I ended up emailing Maison de Jersey three times to enquire about this and received absolutely no response at all. Ultimately I contacted the intended recipient who did confirm receipt a week later, so at least I know it was delivered, but Maison de Jersey's lack of concern/action/response is extremely poor indeed.”
Hello - Thank you so much for your feedback. We are so sorry that you did not receive all your hampers. We are unsure why this occurred or why we did not receive your emails. We have refunded you for the 2 hampers you did not receive. Please accept our apologies. In future, if you have any issues, please contact our store direct on 01534 733090.
“I typed the address into the website and I must have left off the house number so it was never delivered. Not sure what happens now. Will you resend or will you credit my account back? I would love to have it resent if that is possible.”
Hello Laurie - We are so sorry that your order did not arrive. Please send an email to info@lamarewineestate.com with your order number and we will investigate this for you. Best wishes
Posted 3 months ago
Hello Laurie - thank you for emailing us directly, providing us with the full postal address. The parcel was returned to us last week so we will attempt to resend it. Fingers crossed it gets there this time. Best wishes
“Usually I like the products from Maison de Jersey, however as the parcel failed to arrive I cannot give a review. My emails about this have not been answered”
“Hamper was full to the brim with far too much shredded packaging . Products were laid on top to make it look like there was far more in than there actually was.
Very disappointed for the price paid.”
“I ordered several jars of Black Jersey Butter from you recently. Once I'd paid, you told me you'd email when you'd despatched my order. After several days I emailed you as I'd heard nothing about delivery. The next day, I found a delivery ticket through my door, telling me I'd missed a delivery, which meant I had to travel to the pickup point. It turned out to be my order from you (the one you hadn't told me about). Given the inconvenience you caused me, I'm very reluctant to order from you again.”
Dear Peter
We sincerely apologise for the inconvenience you experienced with your recent order of Black Jersey Butter. We understand the importance of timely and clear communication for our customers.
Upon reviewing our system, we found that our shipping confirmation emails are functioning correctly. However, it seems that in your case, the notification did not reach you as expected. We are not sure what caused this lapse, but we take full responsibility for the inconvenience it caused.
We are committed to ensuring that this does not happen again, both for you and for our other customers. Your feedback is invaluable in helping us improve our service.
We value your business and would be grateful for the opportunity to serve you again. Please rest assured that we are taking concrete steps to prevent such issues in the future.
Thank you for bringing this matter to our attention. If there is anything else we can do to assist you, please do not hesitate to contact us via email info@lamarewineestate.com or call 01534 481178. Best wishes
