Man Crates Reviews

Name: Man Crates
Address: 2694 Middlefield Road, Suite F, Redwood City
Rating: 2.03

2.0 Rating 40 Reviews

20 %

of reviewers recommend Man Crates

Company Reviews

Questions

Metrics

2.0

Based on 40 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

8669027260

Email:

chris.selden@mancrates.com

Location:

2694 Middlefield Road, Suite F
Redwood City
94063

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t ever buy from this company because it’s a scam. I doubt they’ll even let me review go through so they can keep their image. I ordered this product from them 3 WEEKS before Fathers Day to give it plenty of time to come. The expected date of delivery was this past Thursday the 18th. After I ordered I NEVER got any updates on status of shipping which should have been my first clue. The 18th came and still nothing so I reach out to customer service on the 19th (THREE DAYS before Fathers Day) letting them know that I have not received my order or an update and that I was getting worried. Friday night I get a response that if I haven’t received and update that my order has just been lost and that I can’t even get a replacement because it’s out of stock but if I wanted something of similar price they could send that or just give a refund. I emailed back literally 10 min after the response I was given because Fathers Day is nearly here and ask if anything can get here in time? I’ll pay differences, shipping, I don’t care at this point I just don’t want to be left empty handed. Saturday afternoon rolls around (The day before Father’s Day) and still no response back so I call. The lady on the phone tells me that I am being issues a refund and that a replacement product has already been sent out and will be here today. I was confused but relieved because I thought the item was out of stock but hey at least I was going to get something in time for Fathers Day and the refund was just an added bonus. Now a few hours after taking to this lady I finally now get a response from the lady I was originally talking to through email who has informed me that nothing is coming, nothing can get here in time, but here’s a refund that should post is 1-5 business days. We’ll see if that actually happens because so far everything this company has told me has a been a downright lie and honestly I’m not even expecting a refund because I think this company is just a scam. So now it is 7pm the day before Father’s Day and I have absolutely nothing to show for it except for the fact that I’m out $70 and no present for Father’s Day. This company should be ashamed of themselves for scamming people like this. I will be making sure no one I know EVER orders from this company.”

Helpful Report

Posted 5 years ago

“What a way to ruin a promising father's day gift. Disappointed beyond belief with Man Crates. I waited two weeks for a call regarding why they cancelled the order I put in 2 months ago; instead I received an email from the supervisor 2 DAYS before fathers day. Per company policy, supervisors are not to take calls directly from customers. I usually don't pull a "Karen" because it is tacky, but for a company to be oblivious to customer service mannerism has me looking elsewhere for gifts in the future.”

Helpful Report

Posted 5 years ago

“Wait for 4wks for a gift card to NOT be "out of stock" ???? Ridiculous!!!!!”

Helpful Report

Posted 5 years ago

“The entire reason I ordered these overly priced gifts was because the business is called man CRATES, and I wanted the crate for a fun gift. But, I recieved my 2 items and the crate isn't provided and nowhere on my order did it tell me that, nor ask me if I wanted one. The only reason I got them was for the crate to give my husband something fun and unique to open. I will never order from these people again...and getting ahold of anyone in the company is NOT an easy task either. Stay clear of this joke of a company. AND, if you say anything bad about the company on their Facebook page, instead of making it right, they just block you.”

Helpful Report

Posted 5 years ago

“$144 gift arrived in decent time. However, package did not include the tool for opening. Notified company and they were quick to apologize and promise quick resolving of the problem including refund of $14.00 shipping and handling charge. It is now 7 days later and no refund, as well as no receipt of missing tool. They are almost impossible to reach by telephone and if you do it will be someone that is not at all concerned nor helpful. They prefer text messages and respond quickly but do not follow thru on those promises, As I write this we have no idea if the part has even been shipped and can't find out.”

Helpful Report

Posted 6 years ago

Man Crates is rated 2.0 based on 40 reviews