“I have placed an order on 20th of this month way before the Black Friday! And guess what! I’m still waiting… they are true non professionals, customer support doesn’t say anything but “I understand”, first and last time that I make a purchase! regarding the fact that their delivery is 4-6 working days, I have been waiting for 8 days! Shame!!!”
“DON'T ORDER FROM THIS SITE, YOU'LL REGRET IT
Received my order in untimely manner (ca. 2 weeks after ordering) and in very low quality (jumper came with a cut (!) on the front, coat was paperthin). Returns cost varies between 129 and 189, a whopping 102% or 150% of the garments' price.”
“A horrible experience with the Mango outlet pouches. I bought a women's jacket online, and the quality was horrible, want to return it to the store and they said that's impossible. I need to send it by postage, even the paper which they send to me with my order is saying the opposite. Horrible customer service on the phone as well.”
“Huge disappointment! Long waiting time. The item (faux fur coat) arrived worn (visible dirt stains, potentially toxic items in the pockets: used disposable tissue and anti-covid mask). Three written complaints with photos attached and two calls to customer service produced zero effect (except for an automatic return notification about the complaint being registered). Item return at my own expense.”
“Quality of material very low and I wanted to process the return, the process of returning is very bad. We have to send the return back to Spain, no email address no phone no, you don't know if the package arrives or now, no communication. the cost of the return is half of the cost of good. NEVER BY FROM HERE.”
“Delay , no communication about the ongoing order , on prepaid products, no politeness,never again. They said seven days while the products haven't arrived since today, which is the twelfth day. They haven't answered on the emails. Never again”
“Live and learn.. I used to like Mango, but Mango Factory is a different story. Sizing in their tops seems to be huge!?! I ordered size 6 tops and I'm sure there's been some kind of error in labelling, should be marked size 16!
Now that I read the reviews here, even if I will never be able to wear these huge "sacks", won't take the risk of not getting refund AND still having to pay the return cost, no thanks. Instead, I'll try to sell them for some pregnant ladies, would work really well for pregnancy belly, but for regular 6, never.
There are so many online shops offering free returns with similar price and quality. Bye, Mango Factory, never again.”
“All sizes are weird, some of the products I received were faulty. When I’ve made my purchase I was made to believe delivery will be in 4 working days. Now I’ve been told it takes 2 - 7working days.
Best to use the shop, I’ve done 3 purchases online and every time I hope things will be different, big mistake.”
“They are Basically stealing your money and pretending that it’s a legal thing!
They are providing not real information on the website and never do what they promised to!
If you want your money back you just need to go to the court!
Awful customer service not helpful and very disappointing.
Don’t waste your money and time with this awful company!
I love mango but mangooutlet it’s a different thing and they do very bad job for main brand !!”
“They did not reimburse me even half the cost of the refund and I received the goods with a defect. In which case they shall bear the cost of the refund. but they don't even want to reply to my mail. Horrible experience and I don’t want to shop there anymore. I do not recommend at all!”
“Never buy anything from mango outlet. In order to make a return you have to send it yourself via usps. It cost me $39.30 to send clothes back that didn’t fit. The biggest scam ever.”
“I ordered the same coat 3 times because each time they sent the wrong size, made me pay for the return shipping. They promise to reimburse you but never do. They ask for your personal bank information knowing you won't give it and then you're out of the return cost. I will never shop there again. Still out of all my money I haven't been reimbursed.”
“Horrible customer service. I ordered a size medium and they sent a size small. They made me pay for the return of the coat and never reimbursed me despite 5 emails and 2 calls. They never sent me the correct size either. The worst!”
“I placed an online order at Mango Outlet on 03/May and I realize that my address was wrong. On 07/May I have contacted the customer service to request the correction and they said that they could do anything because the order was shipped. I can not understand why they can not contact the transport service knewing that the order couldn't be delivered. Of course that the order was not delivered and they said that they couldn't contact the transport service. We are on 15/June and I didn't receive the order or my money back (115 euros). I tried several times (first one on 07/May) to contact the customer service without sucess. The worse customer service experience I had.”
