“I've been trying to reach their support team for days now and not even an automated reply is sent when you fill the form on their webpage. I've returned my items and they arrived at the warehouse on Jan 18. To this date, no confirmation that my return/refund is being processed. And I get that it may take up to 12 business days but this is beyond ridiculous that you don't even get a reply from anyone about an inquiry.
Terrible!”
“My experience with this site was frustrating to say the least. Wanted to return an item it was to big and followed the instructions on the website wich was wrong in the first place. Called for more info sat for at least 30 min to solve nothing. They told me site isn’t built right and they are gonna fix it. Well nothing changed so dont order bc you cant return it .”
“Mango outlet online. Horrible customer service. I got a damaged package with 2 items missing. Wrote an email, try to repeat it. No answers. I guess they just ignore the customers. Never buying there again.”
“Do not get scammed by this place !!!
They have terrible customer service!!
I placed an order November 21 and still have not received it. I have called they can not give me a time when it will be shipped. It’s still in the warehouse they keep saying!!!”
“I asked to withdraw, cancel orders as those are legal writes which are written in their own Terms & Conditions. One which I pair for they cancelled and did refund, maybe because I wrote official letter saying that this case will be solved with European Comission if there will be delay. But the other orders which also werent sent out and werent paid - they ignored and are ready to ship them even I said I am mooving away and it will not be possible to receive them. They ignore e-mails. The most terrible company I have experience with. Their attitude and customer service is terrible. Stay away from this company!”
“The products quality is good, I ordered before and I was aware of the long time shipping.
I' m giving a 2 star review because the jeans were shipped with the security tag and I had to remove it myself. quite unpleasant job.”
“I have placed an order on 20th of this month way before the Black Friday! And guess what! I’m still waiting… they are true non professionals, customer support doesn’t say anything but “I understand”, first and last time that I make a purchase! regarding the fact that their delivery is 4-6 working days, I have been waiting for 8 days! Shame!!!”
“DON'T ORDER FROM THIS SITE, YOU'LL REGRET IT
Received my order in untimely manner (ca. 2 weeks after ordering) and in very low quality (jumper came with a cut (!) on the front, coat was paperthin). Returns cost varies between 129 and 189, a whopping 102% or 150% of the garments' price.”
“A horrible experience with the Mango outlet pouches. I bought a women's jacket online, and the quality was horrible, want to return it to the store and they said that's impossible. I need to send it by postage, even the paper which they send to me with my order is saying the opposite. Horrible customer service on the phone as well.”
“Huge disappointment! Long waiting time. The item (faux fur coat) arrived worn (visible dirt stains, potentially toxic items in the pockets: used disposable tissue and anti-covid mask). Three written complaints with photos attached and two calls to customer service produced zero effect (except for an automatic return notification about the complaint being registered). Item return at my own expense.”
“Quality of material very low and I wanted to process the return, the process of returning is very bad. We have to send the return back to Spain, no email address no phone no, you don't know if the package arrives or now, no communication. the cost of the return is half of the cost of good. NEVER BY FROM HERE.”
“Delay , no communication about the ongoing order , on prepaid products, no politeness,never again. They said seven days while the products haven't arrived since today, which is the twelfth day. They haven't answered on the emails. Never again”
“Live and learn.. I used to like Mango, but Mango Factory is a different story. Sizing in their tops seems to be huge!?! I ordered size 6 tops and I'm sure there's been some kind of error in labelling, should be marked size 16!
Now that I read the reviews here, even if I will never be able to wear these huge "sacks", won't take the risk of not getting refund AND still having to pay the return cost, no thanks. Instead, I'll try to sell them for some pregnant ladies, would work really well for pregnancy belly, but for regular 6, never.
There are so many online shops offering free returns with similar price and quality. Bye, Mango Factory, never again.”
“All sizes are weird, some of the products I received were faulty. When I’ve made my purchase I was made to believe delivery will be in 4 working days. Now I’ve been told it takes 2 - 7working days.
Best to use the shop, I’ve done 3 purchases online and every time I hope things will be different, big mistake.”
“They are Basically stealing your money and pretending that it’s a legal thing!
They are providing not real information on the website and never do what they promised to!
If you want your money back you just need to go to the court!
Awful customer service not helpful and very disappointing.
Don’t waste your money and time with this awful company!
I love mango but mangooutlet it’s a different thing and they do very bad job for main brand !!”
