“I’ve supported MDV for 3 years and the company has really gone down hill. They send you the incorrect sizes and missing clothes. They even had the audacity to charge me over $1,700.00 for something I’ve never even purchased. I contacted customer service and they told me to contact my bank because they are not sure why I was charged for this and it must be an error. I am now disputing it with my cc. MDV YOU ARE WASTING MY TIME AND MONEY.”
“The sizing of the clothes are completely off! I mailed in my order back to them which cost $18. It’s been over a month and my money has not been refunded !
Stick to buying clothes in the US or from a trusted company.”
“The website is very slick and product photography very good. The actual items received aren't great quality. Lots of frayed edges and cotton loose. Research the sizes you buy as i had to order a large in the top by medium trousers. For the prices charged the items feel like market quality. To be fair arrived very quickly.”
“It's a scam, products are from China and nothing like advertised. Trying to get a refund is very difficult and returning product is to Rome not China where products are from.”
“Thank goodness I came here and saw these reviews. It was a big red flag 🚩🚩🚩🚩🚩🚩🚩
When my bank automatically blocked the transaction asking if I made it. I will be calling and saying to block this company I will not be paying no import fees. Y’all should be upfront about this I will be leaving one star reviews on everything for this company”
“The worst part is sending something back and being lied too, that they are out of stock. Yet on the website shows they have your size ready to order!
I wouldn’t order from this store. customer service isn’t there main concern!!”
“It has been a month, and I still haven't gotten my package. I have been waiting patiently, only for customer service to say that my package has been delivered a week ago, when my mail box still sits empty. I have contacted them multiple times about my package not arriving, only for them to say it's arrive, when it hasn't. I don't know if it's a problem with the company, or with the shipping company they're partnered with, but it feels like a complete scam. I spent hundreds of dollars on my order, only for them to tell me it's in my possession, when I'm clearly voicing I don't have the package. A complete waste of time and I've gotten scammed off hundreds of dollars.”
“DO NOT USE!
Ordered an item. Aside from the fact you pay for delivery AND RETURN AND THEY HAVE A MINIMUM SPEND.. they have the worst customer service. They sent an item using Evri who are useless. They didnt deliver, didnt leave a card. Tracking states they delivered to a concierge at an office! I live in a house not a block of flats or an office! When contacted, on social media because their website wasnt working they insisted it had been delivered to me because ‘Evri said so’ even though the pictures dont match and the GPS doesnt match. They really ARE NOT BRIGHT. Eventually she accepted they were at fault and would refund but then needed proof that I lived there to refund me?? What if I had sent the item to my sisters address as a gift. Would I need to move my ID to another city to get a refund? These people are deliberately obtuse. Please save your money. Use Zara. Use Asos. Use anyone.”
“I absolutly love these 5 dresses i bought! Insane quality, and they looks and fits amazing!😍
I ordered from norway and i got my packages 2 days after order!!😍🤩 i will absolutly order more”
“Please reconsider! The sizing is completely off. The high waisted pants touched my rib cage. The jeans were also incredibly thin and the strange extra fabric below waist. Not high quality materials, especially for the price point. Truly disappoint. And very suspicious that the review link on their website has “technical difficulties””
“I will never use this company again, I'm in tears I have anxiety I didn't receive my parcel so the tell me to fill out a document it won't load I can't do it 20 emails later they still can't help me I'm over £120 out if pocket no delivery and no refund I'm fuming. Never again it's disgusting.”
“Tried to buy a pair of pants, the website said the product wasn't able to be purchased. After checking my bank statements they still charged the money for the product even after being told there was an error in buying my product.”
“Do NOT buy from this company if you live in the US!
They do not tell you that you will have to pay IMPORT FEES to receive your package!
I've given this company too many chances and this is my LAST!
I paid over $400 for clothes and $30 delivery to get it quick! UPS showed up and when I got to the door he said I owed $243. I was confused as to why I owed anything because I already paid. So he took back the package and I spent an hour on the phone, to figure out this company does NOT TELL YOU, you the costumer has to pay Import fees! UPS can give this company back their package, because they want to try and scam you by not telling you upfront about the fees and ill be getting my refund HOPEFULLY!!!!”
“They do not make it clear on their website, but you have to pay import fees if you're in the US. I would not have ordered anything if I knew i would have to pay over $200 to receive the package.”
“Order for over 1000$ worth of clothes and handbags, but ended up paying 200$ for customs! Arrived in different packages, so instead of paying 1 custom fee, I had to pay 3 or 4 times. Quality is OK, style is good and different. But price point doesn’t justify it.”
“Horrible site. Sizing is so incorrect and inconsistent. Returning is a complete hassle and you have to pay the fee out of pocket. Absolute trash, never going to order again.”
“Sizes are way off. I used a measuring tape and i still should have ordered two US sizes larger and i only weight 115lbs! I needed to exchange 75% of the clothes because they were child sized. They made me pay $17 to return from the US. It's been over three weeks and they haven't shipped they exchange items out. I shop at Gymshark all the time in the UK and never had these issues. I dont think ill purchase from them the future.”
