“I have just called the helpline as I was having trouble logging on. The gentleman was very helpful and I was told that this was unlocked and I need to order a pass code. 45 mins later and another call I am still no further forward. Unfortunately these call centres are abroad and it is often difficult for them to understand me and me to understand them. The problem is still not sorted.”
“Ealing Store, the staff on the customer service desk extremely polite, however i tried to return an item that was brought from an out;let store, i was told that i wiyuld be able to return to any M&S, WELL -you should know that if you are buying goods from an outlet store, (of which there are a few popping up), you are unable to return these goods to a 'normal store' so just be careful with what you are buying take sure that it fits or you will have the long journey of heading back to the outlet store.”
