“I spoke to Mark today(and another customer adviser whose name I don't remember) to query a missing credit card statement and the Interest applied, on behalf of my elderly Mum. Mark listened to the back story & was very helpful and professional. He called my Mum back and was able to reassure her, and to correct the problem. I mostly dislike the move away from face to face service, but once I made contact, this was excellent customer service.”
“They didn't. Tried phoning and after entering all security questions and holding for 15 minutes I was asked again for my security details.
Went to register for an online account and despite having a credit card with them they asked so many questions I gave up.”
