We sincerely apologise for the inconvenience you experienced with our service, and we truly regret that we fell short of your expectations. We understand the frustration caused by the delay in shipping, and we take full responsibility for any lapses in communication regarding the shipping timeframe.
Your feedback is valuable to us, and we're actively working to address the challenges that led to this situation. We appreciate your understanding during this time, and we're committed to improving our processes to ensure a more reliable and efficient service in the future.
If there's anything we can do to regain your trust or if you have further feedback to share, please don't hesitate to reach out. Thank you for your support and wish you all the best in your future endeavors.
Sincerely,
The Martian Mushrooms Team
“Very disappointed with the length of time it took to process my order. As a result it did not arrive before my relative's birthday. Also, too many follow up sales emails with very 'hard sell' content.”
We sincerely apologise for any inconvenience caused by the delay in processing your order. We understand the importance of timely delivery, especially for special occasions like birthdays, and we regret falling short of your expectations in this regard.
We also appreciate your feedback regarding the follow-up sales emails. Your input is valuable to us, and we will certainly review our communication processes to ensure a more considerate and customer-friendly approach in the future.
If there's anything we can do to make up for the inconvenience or if you have any further concerns, please don't hesitate to contact us directly. We are committed to improving our services based on customer feedback.
Thank you for bringing this to our attention, and we appreciate your understanding.
Sincerely,
The Martian Mushrooms Team
