Martin Dawes Limited Reviews

Name: Martin Dawes Limited
Rating: 4.64

4.6 Rating 135 Reviews

90 %

of reviewers recommend Martin Dawes Limited

4.6

Based on 135 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

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01925 555 066

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered some Bose speakers which were a great price and a while after I got an email to say it would be delivered by DPD the next day, nothing arrived that day and then a voicemail was left just after 5pm asking me to ring back regarding my order, I rang 10 minutes later but there was no answer. I rang the following morning and again there was no answer. Later that morning the call was answered but the person who answered couldn't help and I was told they would get back to me that morning, no one did so I called again in the afternoon and was told the person dealing with it was in meetings all day and they would ring me at some point but heard nothing all day. I waited until lunch time the next day and still nothing, I called again and I was told someone would call back 30 minutes later, 2 hours later and still nothing, so I sent a message via the facebook profile, this was quickly responded to where I was told my item was damaged before dispatch and they had no more and offered a refund. I found the whole process really stressful and difficult, which could have been solved by better communication...Either telling the situation fully on the answerphone message, emailing me or having the details available to anyone answering the phone so I could be informed when I rang rather than relying on one person would have solved the problems. The false promises of call backs etc were frustrating. I was particularly concerned because I realised the item was end of line and wanted to find out if I needed to source from elsewhere quickly before it was sold out everywhere. Furthermore during my dialogue on messenger, I said I would have to now order the speakers from elsewhere at a higher cost and await my refund from Martin Dawes, and asked if for all the hassle would they consider offering me any discount on the speaker brackets, this bit of the message was ignored and I was just told apologies again and they will arrange a refund. Got the refund after several days more of waiting.”

Helpful Report

Posted 5 years ago

“Not a good experience. On the day the Music system was due to be delivered we were contacted to say the item was faulty and should not have been sold. A replacement item would be ordered. No further communication or delivery date yet notified.”

Helpful Report

Posted 6 years ago

“The order tracking system said "Packing" but the item arrived at my door steps without any notice.”

Helpful Report

Posted 6 years ago

Martin Dawes Limited is rated 4.6 based on 135 reviews