Martin Dawes Limited Reviews

Name: Martin Dawes Limited
Rating: 4.56

4.6 Rating 139 Reviews

88 %

of reviewers recommend Martin Dawes Limited

4.6

Based on 139 reviews

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Martin Dawes Limited 1 star review on 17th July 2024

Erol

Anonymous

Anonymous // 01/01/2019

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“Faulty washing machine which a call out was arranged through Samsung via AO Warranty. Martin Dawes must be the FM company that has a contract to carry out warranty repairs. First engineer arrives Monday 10 August. Having inspected the issue was a frayed pipe underneath the washer, which he said and i agreed seems unusual. He said it could be down to a rodent issue, which I said we hadnt experienced any, as we have a cat that does a good job of keeping us free of anything of that nature, plus no other issues in the house to suggest. The engineer said that it may not be covered by warranty if this is found to be the case. He explained that the costs would be in the region of £40 or £50 say, for parts replacement, I said that is fine as its still cheaper than a £300 replacement, and i will wait to hear from the head office. I then get a return visit notification for today (Fri 14 Aug) with no costs attached, so assume that the repair is covered by warranty. Fine either way. However, I get a call 8am from another engineer who was booked in to repair, to say he wouldnt attend as its not covered by warranty, its definitely a rodent issue etc. etc. At this point I was confused as if this is the case, then head office should have contacted me in the meantime to tell me this is the case, present me with labour and parts costs and then decide to book it in. I asked why the parts werent ordered but he said they were ordered, so I couldnt understand why i am being told on the morning of repair that they will not turn up. I then contacted the head office and explained the situation, which they were also confused by. Once the situation was explained, I reiterated i was happy to pay the costs for the visit (as I or the previous engineer cannot prove there is or isnt a rodent issue so i was not contesting it). The job therefore gets rebooked in for later that day at a cost of £160. No problem. I explained we needed the washer back up and working today for a couple of important reasons. An hour or so later the head office calls back up and asks if i have gloves to provide to the engineer due to the nature of the call out. No problem, i went and got pvc gloves for him to use. An hour later the head office call again and state that, due to H&S concerns, the engineer is now unwilling to attend. This then confirms to me that the engineer never was intending to attend in the first place, having called at 8am citing the call out costs as a reason he would not attend, despite now that the costs had been sorted. I assured that there should not be any H&S concerns, having being working in the kitchen all morning and with our kids in the house also. I even went to the areas where the washing machine is located and moved them whilst on the call to demonstrate the area is clean, free and safe - and offered to send a photo (which is timestamp and attached to this review), but the office said ultimately they cannot force somebody to attend. I vented my frustration to the lady on the call and she was very understanding. I would rather the engineer be honest and give the reason why he is not attending, rather than use excuses to not attend. This now leaves us in the lurch a day before my wife has a large cleaning contract running into the weekend where she needed to wash cloths, and a holiday we depart for on Monday. All easily avoidable, and demonstrates the engineer sat on this until the last minute to drop us in it. We would have gladly arranged a repair with a local appliance specialist but now that is too late. The one star is for the first engineer that turned up initially, he had a good attitude and was helpful, and the lady that took the calls and tried to resolve. Obviously out of her hands as the engineers are probably sub contracted. The other engineer on the other hand has caused a lot more aggravation for me and my family when we could have saved his selfishness and gone elsewhere.”

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Posted 1 month ago

“Been back to see Stuart at Warrington as he was great at sorting my last tv purchase, talked me and the wife through all the bundle options and we got a great new TV with free soundbar and he even ordered us in a new wine cooler. Very grateful”

Helpful Report

Posted 1 year ago

“Pretty useless, never answer the phone, I have now been waiting for over 1 hour, paid for a washing machine and told it would be in stock within 5 days, called after 7 and managed to speak to someone who had the phone manners of a troll, told me he would check and call me back, 2 days later and still hasn't called me, rang again and no one is answering, been on the phone now waiting for over 1 hour. Wednesday afternoon from 3.30 to 5 pm is hardly the busiest time of the week!”

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Posted 1 year ago

“I gave my samsung tv to martin dawes under warranty because the sound came at a low level. when my tv was brought back saying that it was repaired, I saw that it was dragged on the floor by the employee, when he saw us, he took it in his hand and started to carry it. afterwards, he did not even take the tv home and left it at the door. when we took my tv upstairs to the house, the bottom of the tv case was broken. at the same time, the case was not mounted back well, it shakes. I was told that the low sound problem of the TV was solved, but there was no change in that either. My problem was not solved and on top of that, I got back my TV with a broken case. I had an incredibly bad experience. now I am waiting for them to reach them and solve my problem.”

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Posted 2 years ago

“Need to speak to a someone who can help me with a query about my tv, all I get is music even though I rang at 9.00am, poor customer service, please employ someone to answer phone calls.j”

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Posted 2 years ago

“My Samsung TV developed a problem after a few weeks. Samsung quickly established that there was fault and I was informed that I would be contacted by Martin Dawes to rectify the problem. I was contacted by Claire from MD within hours and she arranged for my TV to be picked up 3 days later. It was picked up, as scheduled. 3 days later I spoke to Claire who told me it needed a new screen, which had been ordered. MD received the new screen and re-assembled my TV 2 days later. It was delivered to me shortly before Christmas , as Claire had assured me that they would try to do. MD have been excellent and the two personnel, John (1) who picked up and John (2) who delivered my TV. Claire, to whom I spoke a number of times, has also been superb. Thank You and happy new year to you all. Alan Morris”

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Posted 2 years ago

“I bought a tv off Martin Dawes website that said 3 to 5 days delivery, just rang to see where it is and was told you don't have and don't know when you will. Not illegal but still mis-selling, lost out on a discount window because I was scammed by you for something I needed urgently.”

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Posted 2 years ago

“Made assurances on the phone that I would not be charged £99 for them just to turn up and write off my TV. Then did exactly that. Said they could not get a new screen but did not know until they had it in the repair shop that those screens are not available. 100% a lie, they could easily have known from the serial number. Do not pay up front for any repairs with these rip off merchants.”

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Posted 3 years ago

“Engineer Glenn called the day quick professional and courteous more than pleased”

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Posted 3 years ago

“They sent me the wrong tv, I returned upon delivery. Because they haven’t received the tv, I’m being accused of being fraudulent. Why would I accept a Phillips when I ordered a samsung. I’ve lost out on £400”

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Posted 4 years ago

“Could not fix my Panasonic microwave. (within warranty) They never return my calls or emails. Microwave - Ref 33619”

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Posted 4 years ago

“Ronnie ( Martin Dawes Saltcoats) replaced my faulty Samsung TV screen. Kept me informed as to their ETA, was polite and professional. Repair carried out with the minimum of fuss. Excellent Service. Regards M McLeish”

Helpful Report

Posted 4 years ago

“Despite my appliance having no Serial Number, and drifting out of 2 year ownership, Samsung were happy to offer a One time Warranty repair, An Engineer arrived on behalf of Samsung from this company, who assessed the appliance (Tumble Dryer) Advised that he/they would need to order parts, even offered to replace the lid and left. Over a week later phoned this company to find that they have deemed my device 'customer damage' and can only order parts with a serial number... Basically said sorry we can't help you in any way whatsoever, condemning my appliance in a report to Samsung. Moreover the girl who dealt with my phonecall was condescending, quite abrupt and rude. I've represented Samsung as an HHP Engineer for over 8 years and regard the experience with this Company a dis-credit to the brand. Wouldn't ask this company for the time of day moving forward.”

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Posted 5 years ago

“Very competitive price on the washing machine I bought. Very helpful delivery men.”

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Posted 7 years ago

“This company sends me emails related to another customer. Even after I told them.”

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Posted 7 years ago

“Excellent value and customer service. I would highly recommend Martin Dawes.”

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Posted 7 years ago

“I ordered some Bose speakers which were a great price and a while after I got an email to say it would be delivered by DPD the next day, nothing arrived that day and then a voicemail was left just after 5pm asking me to ring back regarding my order, I rang 10 minutes later but there was no answer. I rang the following morning and again there was no answer. Later that morning the call was answered but the person who answered couldn't help and I was told they would get back to me that morning, no one did so I called again in the afternoon and was told the person dealing with it was in meetings all day and they would ring me at some point but heard nothing all day. I waited until lunch time the next day and still nothing, I called again and I was told someone would call back 30 minutes later, 2 hours later and still nothing, so I sent a message via the facebook profile, this was quickly responded to where I was told my item was damaged before dispatch and they had no more and offered a refund. I found the whole process really stressful and difficult, which could have been solved by better communication...Either telling the situation fully on the answerphone message, emailing me or having the details available to anyone answering the phone so I could be informed when I rang rather than relying on one person would have solved the problems. The false promises of call backs etc were frustrating. I was particularly concerned because I realised the item was end of line and wanted to find out if I needed to source from elsewhere quickly before it was sold out everywhere. Furthermore during my dialogue on messenger, I said I would have to now order the speakers from elsewhere at a higher cost and await my refund from Martin Dawes, and asked if for all the hassle would they consider offering me any discount on the speaker brackets, this bit of the message was ignored and I was just told apologies again and they will arrange a refund. Got the refund after several days more of waiting.”

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Posted 7 years ago

“Very simple order process with quick reply to phone call, great price and quick trouble free delivery. Special thanks to Ayesha who delivered on promises and kept me informed and answered questions quickly. Would buy from again.”

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Posted 7 years ago

“Excellent delivery and customer support service team.”

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Posted 7 years ago

“After a few issues in ordering, helpful staff ensured my order was processed and delivered the next day, great price.”

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Posted 7 years ago

Martin Dawes Limited is rated 4.6 based on 139 reviews