Matalan have a Customer Happiness Grade of F. Customers love their prices but are unhappy with their delivery, customer service, returns process and refunds.
“
I ordered two jumpers on Friday and both arrived the following Monday delivered by Evri. They are excellent quality for the price and even came with free hangers! Amazing! As a new customer to Matalan I was surprised to read so many negative reviews! Maybe, I was lucky ... but, my experience was excellent!
”
- Harvey
“
Never been disappointed with quality and price of clothes and home wear. Best shop ever
”
- Anonymous
“
Easy online purchases and quick delivery. Good choice of kids clothes in store and reasonable price.
”
- Sam
“
I bought 2 suitcases recently and paid for next day delivery as it was my day off work.
”
- Jordon
“
Terrible online service⛔⛔⛔
Order completed online few days ago.
Delivery date was yesterday.
No update.I called Matatan today regarding my order,only to be told there was an error with my order & that i will have to wait 24-48 hours before i recieve any feedback.Terrible online service.No update
No communication.⛔Warning !!! DO NOT ORDER ONLINE WITH Matalan⛔
”
- Anonymous
“
No pre-paid label was provided and no address is given on the delivery slip.
”
- Patricia P
“
Kept my money
Kept my money! Would not buy online and will not buy again. I am due a refund of nearly £100 for items I returned via Matalan's online portal, yes I had to pay extra to return as they don't offer free returns.
After 2 months of battling this I have received £16.00, the customer service is disappointingly rude and obnoxious. The constant blame being out on the customer - I followed their process!
”
- Louise
“
Terrible customer service and returns policy
”
- Meg G
“
Returns process, find it annoying that you have to pay delivery and then again to return. Spent nearly £8 on a £25 blouse that I didn't keep.
Yes you can return to the store for free but that is also costly if no local store.
Won't be buying on line from Matalan in future.
”
- Anonymous
“
Kept my money
Kept my money! Would not buy online and will not buy again. I am due a refund of nearly £100 for items I returned via Matalan's online portal, yes I had to pay extra to return as they don't offer free returns.
After 2 months of battling this I have received £16.00, the customer service is disappointingly rude and obnoxious. The constant blame being out on the customer - I followed their process!
”
- Louise
“
Never received refund for returned online goods
Tried all means to contact Matalan, was just told yo wait!!! Still waiting!!!
”
- Anonymous
“
Never got a reply rang customer services for 5th time only to be told goods are no longer available and they would process me a refund within 7 days they have already had my money 10 days.
”
- Anonymous
“
Kept my money
Kept my money! Would not buy online and will not buy again. I am due a refund of nearly £100 for items I returned via Matalan's online portal, yes I had to pay extra to return as they don't offer free returns.
After 2 months of battling this I have received £16.00, the customer service is disappointingly rude and obnoxious. The constant blame being out on the customer - I followed their process!
”
- Louise
“
I'm just at the till point in Rotherham doing a return. The member of staff Alicia has not spoken to me once whilst she's chewing her gum.she never called me over to the till, I had to guess which one she was to use! Not the service I would expect
”
- Anonymous
“
I am a disabled customer trying to get a suit for a funeral tomorrow but I can only contact a main number not individual store so I have to try to get to store to ask a question.
In this day and age its appalling service
”
- Anonymous
