Matalan have a Customer Happiness Grade of E. Customers love their prices but are unhappy with their delivery, customer service and refunds.
“
I ordered two jumpers on Friday and both arrived the following Monday delivered by Evri. They are excellent quality for the price and even came with free hangers! Amazing! As a new customer to Matalan I was surprised to read so many negative reviews! Maybe, I was lucky ... but, my experience was excellent!
”
- Harvey
“
Never been disappointed with quality and price of clothes and home wear. Best shop ever
”
- Anonymous
“
Easy online purchases and quick delivery. Good choice of kids clothes in store and reasonable price.
”
- Sam
“
I bought 2 suitcases recently and paid for next day delivery as it was my day off work.
”
- Jordon
“
Terrible online service⛔⛔⛔
Order completed online few days ago.
Delivery date was yesterday.
No update.I called Matatan today regarding my order,only to be told there was an error with my order & that i will have to wait 24-48 hours before i recieve any feedback.Terrible online service.No update
No communication.⛔Warning !!! DO NOT ORDER ONLINE WITH Matalan⛔
”
- Anonymous
“
No pre-paid label was provided and no address is given on the delivery slip.
”
- Patricia P
“
Never got a reply rang customer services for 5th time only to be told goods are no longer available and they would process me a refund within 7 days they have already had my money 10 days.
”
- Anonymous
“
Placed a click and collect order order never turned up, it got dispatched but it never got dropped off at the store for collection ,got a refund will never use matlans click and collect again.
”
- Anonymous
“
NO STARS !!!
Awful service thought shop if any kind of service at all
Very rude grumpy staff
Self service machines need the bag option taken off paid for a bag only to have to ask for one then be told it’s not an option any longer after paying for one
Had to waste time queuing up for a refund on the one manned till to be greeted by most miserable person on the planet
”
- Anonymous
“
I'm just at the till point in Rotherham doing a return. The member of staff Alicia has not spoken to me once whilst she's chewing her gum.she never called me over to the till, I had to guess which one she was to use! Not the service I would expect
”
- Anonymous
“
I am a disabled customer trying to get a suit for a funeral tomorrow but I can only contact a main number not individual store so I have to try to get to store to ask a question.
In this day and age its appalling service
”
- Anonymous
“
Terrible online service⛔⛔⛔
Order completed online few days ago.
Delivery date was yesterday.
No update.I called Matatan today regarding my order,only to be told there was an error with my order & that i will have to wait 24-48 hours before i recieve any feedback.Terrible online service.No update
No communication.⛔Warning !!! DO NOT ORDER ONLINE WITH Matalan⛔
”
- Anonymous
