Matalan Reviews

3.6 Rating 1,855 Reviews
65 %
of reviewers recommend Matalan
3.6
Based on 1,855 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 25%
Accurate And Undamaged Orders
Greater than 78%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Get Answers to Your Questions
Ask a question and get answers from people who are customers of Matalan.
Read Matalan Reviews

About Matalan:

<a href="http://direct.matalan.co.uk">Matalan Direct</a>- Your destination for modern family living, made easy. Bringing stylish and practical home furnishing and improvement products direct to your door, at the click of a button and without the need to leave your home. It’s everything we couldn’t fit in store, but still at the great value you’d expect from Matalan.

We understand that for modern families, the easier, quicker and more direct we can make things, the better and that’s why our friendly advisers are on hand to answer your questions, both online and over the phone.

Visit Website
How does Matalan deliver?
(2 weeks ago)
Matalan delivers items by Courier.
(2 weeks ago)
E

Delivery - Slow

38.89%
Industry Average
Then they decided it was lost and they would issue a refund which then did not include the delivery charge.
- Anonymous
Receipt stated delivery within 3-5 days may be longer for larger items.
- Anonymous
Ordered 2 tops 9th October and received a email 11th October to say dispatched..Made a call to customer service too find out where my items are only to be told that the items are missing..Shocking delivery service..Won't order online again with Matalan..
- Derek