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Matalan Reviews

3.6 Rating 1,882 Reviews
64 %
of reviewers recommend Matalan
3.6
Based on 1,882 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 80%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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About Matalan:

<a href="http://direct.matalan.co.uk">Matalan Direct</a>- Your destination for modern family living, made easy. Bringing stylish and practical home furnishing and improvement products direct to your door, at the click of a button and without the need to leave your home. It’s everything we couldn’t fit in store, but still at the great value you’d expect from Matalan.

We understand that for modern families, the easier, quicker and more direct we can make things, the better and that’s why our friendly advisers are on hand to answer your questions, both online and over the phone.

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How do I contact Matalan?
(19 hours ago)
You can contact Matalan by Telephone, Email and Live Chat.
(19 hours ago)
44.44%
Industry Average
I queued to pay for my goods in the line that you pay a member of staff, I waited a fair while for this only to be told if I was paying by card I could only pay at a self service till.
- Anonymous
If it was you, would you continue to do so? To add to this I contacted the customer service unit and read this out.
- Lorraine davies
Self service tills are horrendous.
- Peter smith