Alana Clinic Reviews

Name: Alana Clinic
Address: Tutya Sokak, No:4, Istanbul, ?stanbul
Rating: 4.75

4.8 Rating 338 Reviews

95 %

of reviewers recommend Alana Clinic

Company Reviews

Questions

Metrics

4.8

Based on 338 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

+905439704787

Email:

info@alanaclinic.com

Location:

Tutya Sokak,
No:4,
Istanbul
?stanbul
34433

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Alana Clinic 1 star review on 12th September 2025

Smith

Alana Clinic 5 star review on 29th August 2022

Jordan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I decided to do a gastric bypass at Mcan 1 week ago, they charged me over 3000euros for the surgeon (dr erol) to open me up and realise he couldn’t do the surgery. After doing the ‘surgery’ the surgeon even had the audacity to request another 150euros because he used extra equipment. Instead of giving me back my money he pretended that he did my surgery. It’s only when I got back to London when I realised that I could eat the same prior to surgery. I did a scan to find out he didn’t do any surgery. Can you imagine? I’ve sent emails, and they are telling me that they need time to respond. Mcan are scammers, now I have to begin a lawsuit. Don’t use this company unless you are doing a procedure you can actually see because they are scammers.”

Helpful Report

Posted 4 years ago

Dear Kymberly, We have received your e-mail regarding your complaint. Last part of your mail was asking the refund of total surgery fee, flight tickets fee and so on. We replied and advised you to wait for a while to collect the medical reports from the hospital. Then you started to write from everywhere, all review platforms and social media. Kymberly, there is no refund possibility as you agreed by accepting our Terms and Conditions before the surgery. However, as MCAN, we are always supporting our patients in any dissatisfaction regarding the surgery. We are also supporting our contracted surgeons if there is unfair accusation. How we decide which party is the right one? We do not actually, specialists decide. There are medical reports regarding your surgery. We also collect the medical reports from you if any. Then we receive second opinion from independent doctors. If there is a need for corrective surgery we support our patients as free of charge. Please keep in touch with FollowUp Team. We are pretty sure that you will get the support.

Posted 4 years ago

“The service was very good ,the doctors were explaned evrything very clearly befor the operation and the treatment also was exelance”

Helpful Report

(U) - Posted 4 years ago

“This is my second time here at MCan Healt. My treatmend was realy good and satisfide. The people are very nice and take a good job. Also the drivers are realy nice. Thank you MCan Healt!”

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(U) - Posted 4 years ago

“Found here a very professional team, starting from picking me up from the airport untill the transplantation and aftercare.”

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(U) - Posted 4 years ago

“Very professional customer service prior to the operation and a very dedicated and professional service on the day of the operation and again on the follow up. Every aspect of the trip was very well organised from tranfers, the location of the hotel etc. i would highly recommend.”

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(U) - Posted 4 years ago

“I vas happy to say that the service vas super ! The stuf was very nice ant the procedure was quite good. So , I am happy . See results in coulpe month .”

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(U) - Posted 4 years ago

“La experiencia ha sido buena,la operacion salio muy bien y eso es lo mas importante.”

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(U) - Posted 4 years ago

“Great care and always available to message with any queries. Incredibly helpful and faultless experience.”

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(U) - Posted 4 years ago

“The organisation was really good.Gettimg back and forth from the location was hassle free. overall I am very pleased with my experience”

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(U) - Posted 4 years ago

“Great experience, friendly staff, highly recommend !”

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(U) - Posted 4 years ago

“I had an hairtransplant yesterday execellent service lovely staff very proffesional”

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(U) - Posted 4 years ago

“Really great service didnt have to worry about anything as it was all took care of.”

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(U) - Posted 4 years ago

“Great customer service. In spite of covid i felt safe and reassured all the way through. Good communication through whatsapp. Flexibility to make payment in various currencies. Helpful advice. Drivers were great in picking up fromhotel/airport etc. Hotel was a bit dated but staff was friendly and helpful. Hotel located close to centre. Operation explained well post/pre op. Nurse and doctor were very supportive and friendly and tried to explain where possible. More english would be more comforting but i was very satisfied nevertheless.”

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(U) - Posted 4 years ago

“Great experience from start to finish,all staff were very professional thoughout the proccedure and was very pleased with the results.would recommend to anyone thinking of having there hair transplant to have it done here.”

Helpful Report

(U) - Posted 4 years ago

“The procedure went really well the doctors were really helpful with all the questions and during the procedure......would recommend 100% 😊”

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(U) - Posted 4 years ago

“Great staff and very professional. Taken well care of”

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(U) - Posted 4 years ago

“I havd recently done my hairtranplant in istanbul with mcan health . Starting the prcedure they picked me up from airport take me hotel and the very next day i done my transplant and my experience with mcan was just amazing .”

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(U) - Posted 4 years ago

“Very well organised and professional. Uejd was clear, concise and very helpful. Their clinic is very clean and well presented. Doctor Sedef was very nice and reassuring.”

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(U) - Posted 4 years ago

“Very good service. Professional and curtious, would definitely come again if needed.”

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(U) - Posted 4 years ago

“The smooth hair transplant so far so good”

Helpful Report

(U) - Posted 4 years ago

Alana Clinic is rated 4.8 based on 338 reviews