“I sent back ostomy bags that were unopened. Medical Monks claims the bags were so damaged they had to be thrown away and they denied my refund. These are soft ostomy bags, not easily breakable. They also could not provide proof of the damage. I’m sure they denied my refund and resold the bags to make double the profit. Do not do business with Medical Monks.”
“This is part 2 to my dilemma with Medical Monks. My original review was posted on 9/13/2024. At that time, I had received the wrong item (male catheters instead of female catheters). My replacement order arrived on 10/3/2024 (one month after the original order) and surprise, surprise... they sent the same incorrect item again (male catheters instead of female catheters). I immediately reached out to customer service and was told he would get back with me after speaking with his manager. The response from the manager? Medical Monks will not refund my money until they receive the first incorrect order back. Mind you they never sent the promised return label until 10/4/2024 (they originally told me I would get the label in mid-September, but never did). There was no concern for the fact that I rely on these medical items... none whatsoever. Just a "send us our items back and then we will refund your money." They simply have no empathy for their customers.”
“This is the 2nd time Medical Monks has sent the wrong product. The packing slip was literally signed off on by two employees... both the puller and the packer. How did two people sign off on the wrong product?!! Unfortunately, I received my order on a Friday and the customer service rep said I would have to wait until Monday for someone from shipping to send me a return shipping form. She didn't even offer to send the correct item right away. Absolutely unacceptable since this company sells MEDICAL SUPPLIES... You know? Items that their customers need and depend on. Now I have to wait for the entire weekend before anyone will even address my order issue. They do not hold to their core values: "We are dedicated to providing the highest quality service to our customers and diligently strive to build meaningful relationships. At MEDICAL MONKS we act with compassion, patiently treating others with respect and dignity, and never waver in the responsibility we have to our customers. The focus of this commitment is to create positive outcomes for the good of those in need." DO NOT TRUST THIS COMPANY TO TAKE CARE OF YOU WHEN YOU NEED THEM TO!”
“I am extremely dissatisfied with my recent purchase from Medical Monks. I ordered 20 laryngeal masks, but when the package arrived, it was missing 13 of the masks. Despite providing clear evidence, including photos of the received package and the packing slip, the customer service team refused to acknowledge their mistake. They suggested I might be lying, which was both frustrating and disrespectful.
Their lack of accountability and poor customer service have left me feeling undervalued as a customer. I expected better from a company that should prioritize customer satisfaction. I won’t be shopping here again and would advise others to be cautious when ordering from them.”
“Ever since I found them I have been over the moon happy with my purchases. I purchase ostomy supplies for my adult daughter and have it delivered to her. The process goes very smooth. Above all the people at Medical Monks really care! A shout out to Christine for her attention to detail and correcting a problem I created accidentally in the ordering process. She got everything straightened out.
God Bless! ❤️”
“I needed three way catherter stabilization port
They are the only ones that stock it.
They didn't have any where I live only two way catherter
I did pay extra for next 2 to 3 day delivery and received it the next day.
Thank God for Medical Monk for supplying this and fast service.”
“I thought I ordered a box of a certain type of wound dressing, and instead received one dressing, period. Their online sales portal is deceitful and they weren't will8ng to do anything for me when I called to complain.”
“I ordered just yesterday May 8, 2024 supplies my daughter needed for her colostomy. I have ordered from Medical Monks many times in the past. Always great delivery. Well packaged and great delivery both time wise and care of the packaging.
My daughter was being told by her medical insurance she couldn’t order these items because it was too soon! But she needed these items for a colostomy!
So I ordered these items on 5/8/2024 and selected 3-5 day delivery (shorter delivery time). She texted me today ‘Mom, the order arrived this morning’. That’s one day and these necessary items for her colostomy had arrived today in the morning of 5/9/2024!!
My sincerest thank you to Medical Monks and whomever they used for that fast a delivery time! This mother is so happy my daughter who has a colostomy because she is battling lower intestinal cancer has supplies she needs!
Thank you Medical Monks! ❤️❤️❤️❤️❤️”
“The products are fine, and if you call the people are friendly. HOWEVER, heir service practices suck. When I’ve placed an order for a single item the issue didn’t come up. This thing me I ordered a few items and was prepared to wait the 5/7 shipping days.
What they DON’T communicate is that if you have to wait for one item to come into their warehouse they don’t send the shipment until everything is in - and they took a week to Ben send me an email that an item was out of stock (which it didn’t say when I ordered it). So when I called to ask where my shipment was since I’d had no other shipping news (your shipment is on its way!), THEN I was told “oh we haven’t shipped it yet”. Then I had to ask why not, etc.
I informed the polite customer service rep that this was poor business practices. She volunteered then (after I asked) that customers could request partial shipment. Uh, shouldn’t you give that option up front? And there better not be a separate shipping charge.
So now it’s going to be at least two weeks before get a bloody cannula, meanwhile the nebo using is all twisted and barely functional. Anyone have a great experience with another company they can recommend?”
“BEWARE!! Do NOT leave items in the shopping cart for ANY length of time. They wipe it clean. I spent hours. Just F Off MM. You don't give a damn about people taking care of people.”
“Next day shipment helped us out of a disaster following parastomal hernia repair when my husband’s old supplies wouldn’t fit his new anatomy. Thank you Medical Monks!”
“This company has been our family's saving grace!! Supplies come quickly and in excellent condition! Products are of the highest quality! Prices absolutely cannot be beat!”
“I bought two items. Biofreeze professional (2) and I had them in a few days. Much cheaper than Amazon and delivered just as quickly. I intend to buy from them in the future.”
“My sister who lives in Kenya ordered products for her Ostomy. All items were delivered to the wrong address in three separate boxes. 1st box wrong address and one even Fedex cannot track down. 2 box was able to reach the address 3rd address after some complaints was shipped out but to the WRONG address AGAIN. But Medical Monks will not refund the over $1200 of items!!! and basically told my sister she is SOL!!! how is this even a medical company. and the customer service rep Christine is the worst of them all. NO compassion, doesn't care about answering questions. doesn't care that the person in need is all the way in Africa and cannot access these items early. SMH.... the worst!!!!!”
“They are cheaper than others and have "support" that likes to sound friendly, but ultimately this appears to just be a mismanaged warehouse with no accountability when they fail to ship products. Cheaper, sure ... but make sure you order with well over a month of lead time or expect to be disappointed.”
“AMAZING!! WONDERFUL! AFFORDABLE!! Got EXACTLY what I needed and what insurance company was lacking! I'm so grateful and thankful! Excellent service!! Well done!!”
