Melody Maison Reviews

Name: Melody Maison
Rating: 4.81

4.8 Rating 91 Reviews

96 %

of reviewers recommend Melody Maison

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Metrics

4.8

Based on 91 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Melody Maison 1 star review on 5th January 2023

Anonymous

Melody Maison 5 star review on 21st May 2021

Anais G

Melody Maison 5 star review on 27th May 2020

Tracy

Anonymous

Anonymous // 01/01/2019

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“I don’t usually leave a review when I have returned something but I felt that the way my return and refund was handled was excellent. I ordered a large mirror which when it arrived did not match the colour I had expected. Customer service were very helpful, very quick to respond by email, and happy to organise a free return. There was also a human to talk to at the end of the phone and my email was responded to the next day. The large mirror was collected by courier with a two hour time slot. My refund was received within 3 days. This company is working hard at customer service and deserves praise when often it is so difficult to get through to people with a problem.”

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Posted 1 year ago

“The mirror does not WORTH the money . I wouldn't pay even £50 for such a poor quality. The mirror doesn't have any back protection, it's just a sheed of mirror and the frame glued together. Horrible. If i knew i wouldn't buy it . But in the pictures doesn't show how poor is made”

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Posted 1 year ago

“Excellent customer service. Replaced a faulty mirror. Would recommend to others. Next day delivery & collected the faulty product.”

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Posted 2 years ago

“I have to wait over 2 months for items to be delivered. The date has been move twice. When driver try to deliver the item and I rang him back he never answered and now need to wait for redelivery another 2 weeks. This is not satisfactory needing to wait for items over 2 months each time. Will not be ordering again”

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Posted 3 years ago

“Love this mirror! Delivery was fast considering current situations with covid, really good quality in love!”

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Posted 3 years ago

“My experience with Melody Maison was horrendous - if you’re not in the UK my advice would be not to buy from this shop as their service is v poor - I’ve being waiting six weeks for something I ordered early in December and following ongoing communication from my side I had to pay an additional 90€ even though I paid over 130 for delivery when I made the purchase ? Really bad customer experience - will not be recommending”

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Posted 3 years ago

“Loved these bee handles on the website but they are even better in reality. Brilliant customer service and amazing quality. Would highly recommend this company.”

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Posted 3 years ago

“This company is amazing. I have had the best help possible by the staff and if there was ever a problem they was straight on the case to help me out. The stuff I did recieve was absolutely beautiful. 1st class company. Thanks again melody maison”

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Posted 3 years ago

“I'm just delighted to have found the Melody Maison website! There items are beautiful and just a little different for someone who likes a little bit of individuality (me)! Have ordered many things and get excited when the new arrivals email pops into my inbox so I can decided what to buy next! Highly recommended.”

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Posted 4 years ago

“😃love my purchase of a large silver framed mirror. Delivery was quick, item was well packaged, looks good, overall very happy so happy have recently ordered from them again with a 10% discount 😃 code sent to me by Melody Maison Thank you Melody Maison will be making another purchase soon ❤️”

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Posted 4 years ago

“I have ordered a number of beautiful items from Melody Maison and continue to be delighted with the excellent service and products. I would recommend this company to anyone who enjoys lovely eclectic pieces at reasonable prices.”

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Posted 4 years ago

“Quick delivery and the most amazing beautiful products. Everything arrived as they were online. Super happy customer, will definitely be ordering again.”

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Posted 4 years ago

“Melody Mason have beautiful items for your home &/or gifts. I ordered a grey bathroom cabinet, which arrived promptly & looks amazing in my guest bathroom. Great customer service & I recommend Melody Mason. I will be purchasing again.”

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Posted 4 years ago

“My order was dispatched quickly and they kept me up to date. The no quibble policy is real, I had no issues when I changed my mind about the size of a mirror I ordered. Very happy customer!”

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Posted 4 years ago

“Melody are a first class retailer. They always try to ensure you find the product which is the right one for your needs. Their communication is excellent whatever the transaction - purchase, returns, replacements or refunds. The admin team is always quick to respond and invariably helpful and polite. Highly recommended.”

Helpful Report

Posted 4 years ago

“This is a fabulous little business, their customer service is to be commendered as one of the best I have come across. You can call them and ask anything and are happy to help. The products are both sweet and quirky and that is the appeal for me to keep going back for more. Items are well packaged and delivery is quick.”

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Posted 4 years ago

“Fabulous items great quality really happy with our canisters and the company themselves really good to deal with”

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Posted 4 years ago

“The items which i bought 3 wrought iron buckets in graduated sizes are so beautiful and oozes class. I am so delighted to have them and just look fabulous. Great value for such wonderful items . Will buy again when the special item i need will come from Melody Maison”

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Posted 4 years ago

“Great product, great price and prompt delivery. Would highly recommend.”

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Posted 4 years ago

“I ordered 3 beautiful mirrors for my hallway, they arrived in quick time and were lovely. Although the mirrors were not suitable for my space, the customer service from this company has been 2nd to none. I was able to chat to someone straight away on their chat service. Out of hours emails were answered and I was kept up to date on them dealing with my request to return. I was amazed to hear I could return free of charge as they would send a currier. This was amazing service. I just waited in for a few hours and they were returned and money refunded once they received them back at their warehouse. Couldn't recommend therm enough. I will be returning. Many other bigger companies could learn a lesson from this family business putting customers 1st and going the extra mile to please. Great way to treat a customer and ensure they return.”

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Posted 4 years ago

Melody Maison is rated 4.8 based on 91 reviews