“I am writing this review to express my utmost appreciation and admiration for the exceptional customer service I received from one of your colleagues, Hassan. Although I am not someone who usually writes reviews, I strongly believe that Hassan deserves recognition for his outstanding professionalism and dedication to customer satisfaction. During my recent visit to your showroom to meet the parts team, I encountered an unexpectedly busy car park. Frustration was evident on my face as I contemplated the hassle of finding a parking space. However, to my surprise and delight, Hassan noticed my distress and immediately offered to park my SLS in a suitable bay. This gesture of going above and beyond his role left a lasting impression on me. Not only did Hassan assist me with parking, but he also accompanied me to the parts team, ensuring that I reached my destination without any inconvenience. Additionally, he kindly went the extra mile by offering me a refreshing glass of cold water, recognizing the discomfort caused by the hot weather. This small act of thoughtfulness further exemplified his commitment to exceptional customer service. What amazed me even more was when I discovered that Hassan is a member of the Sales team. I had come to the showroom specifically for the parts team, yet he treated me with the same level of care and attentiveness as if I were a potential buyer. This unexpected display of professionalism and dedication truly sets Hassan apart from others in the industry. As a result of my experience with Hassan, I will not hesitate to recommend him to anyone who is looking to purchase a new car. His exceptional customer service skills, attention to detail, and willingness to go beyond his designated role are qualities that should be recognized and appreciated. I would like to extend my sincere gratitude to Hassan for his exemplary customer service, which undoubtedly reflects positively on the reputation of Mercedes Benz of Slough. It is because of outstanding individuals like Hassan that customers like myself continue to choose your dealership and trust in the quality of your vehicles. Once again, thank you to Hassan for his exceptional assistance, and I hope that his dedication and commitment to customer satisfaction are acknowledged and rewarded.
Yours sincerely,
Mushahid Ramzan”
“Recently visited the Slough branch, what a lovely experience, If only all shopping experiences was like this. Wasn't waiting for long, the hospitality was brilliant met with Vishal. Guy really knows his stuff and makes you feel welcomed. Thank you for such a good deal.”
“I had a bad experience with the Service department at Slough Mercedes.I emailed the Head of Business Raj Virdee who personally looked into my complaint and dealt with it very professionally. He responded to my emails promptly and even called me to apologise. He is an asset to Mercedes. His Customer service skills are brilliant and others could learn a thing or two from him.”
“Tony O, Omar and team you were amazing from start to finish from viewing the car to answering any questions. It was quick and efficient I got my car within 3 days I couldn’t have asked for a better service, whole experience was 10/10.
Thank you lots :)”
“I was sold used e220d with Mercedes guarantee in view to contact any Mercedes dealer in the country to help me with any problems. I contacted Mercedes Southampton to resolve a safety issue with window screen washer within 48 hours of me buying the car and they told me that they can’t deal with it until end of of the year. It is a safety issue..!!! I am so …. so disappointed in Mercedes . I always had a Mercedes but I now have to think again... I can’t use my car for few weeks because my problem is not important to Mercedes southampton.. shame on you Mercedes. I will be contacting Mercedes head office about keeping their guarantees and their promises to their customer .”
“Terrible experience using the part department.
I ask for parts and Rusal on counter tells I should use Brentford as they better there and give better service. really? if I wanted to go to Brentford I would go myself. why are Slough telling me to use other business. am I wrong type of customer for you? do you not like taxi custom anymore? bring back mr Jas”
“Our car was in Mercedes slough for repair after 4 days of repair , my husband taken car to work and it stopped in motor way and there was some leakage from car . Worst service and rude people working there”
“Bought a Mercedes’ from slough Mercedes’, Tony dealt with the process, he was absolutely brilliant all the way through the process, from the minute I walked in to 'just have a look' to driving away in my new car. Tony was always there either at the end of the phone or email, to answer any questions and sort out anything that needed doing for me. I would recommend slough Mercedes’ to anyone looking for a Mercedes’ and ask for Tony in the sales team, he is great!”
“Poor service and utterly rude from a member of the sales team. Thats if you can call him a sales rep, got everything wrong! Avoid Slough Mercedes! Go to Ascot or Watford, nicer reps there and you feel like your dealing with adults rather than school leavers!!!!”
“Do not take your vehicle to Slough mercedes benz for any work. They over book and then come up with pathetic excuses. Kept my can for 4 days without doing any work and the told me to take my car back if I want to. Wasted my 4 days. I had to pay £150 pounds to get to and from work. Informed the customer service lady but she had absolutely no care and was not even bothered about my situation. A prime example of bad customer service. I have recording of the conversations. Which I will post soon. What a waste of time. Zero stars.”
“Took delivery of my new Mercedes A250e on Thursday last, and am absolutely delighted with the car. I had considerable difficulty getting my new car paired with the Mercedes Me app on my phone, which turned out to be my fault, as my iTunes id was with the US App Store. Sajid Javid at Mercedes Slough was absolutely determined to get it sorted out for me. He was very knowledgeable and supportive, spent a lot of time on the problem, and solved it to my great relief and satisfaction. Many thanks Sajid.”
“Bought a Mercedes’ from slough Mercedes’, Jemiah dealt with the process, he was brilliant all the way through the process, would recommend slough Mercedes’ to anyone looking for a Mercedes’.”
“my car needs a safety recall from mercedes benz and was told by letter not to drive my car and was told by the dealer a tech would come to my home the following monday to check the recall he did and it does require the recall i asked for a loan car but was told i would have to pay & claim the money back later (keep the receits) when i asked when will my car be ready i was told may be september or october. i have never heard of anyone paying for a loan car & I have been in the motor trade for many years.Mercedes benz said the dealer has to deal with this not them. your steve timms annoyed customer.by japanese next time.”
“They are not friendly at all . The customer service very angry on the phone. Mercedes benz service.They said you will get a call back! three days no one calls . I did call them five times but no resolve. Please avoid them .”
“I received professional and helpful customer service from Babar. He kept me informed and up to date with progress. I was happy with the service and would recommend Babar Murtaza based on my experience!!!”
“We are so happy with the service we received from Bethenny in the Mercedes Service department.
She was so helpful and had our Mercedes sorted out in no time.
Thank you so much. Mrs Singh”
“Well that's easy! Happiness is a guy called Vishal. From the moment we met him him until we drove away in our new electric car his professional, friendly and helpful approach was outstanding. Never rushed us,and took as much time as necessary to explain everything related to our purchase. And he laughed! So,so important in these computer related times. Eric also gave my wife and I time and again his help approach was outstanding. A team is only as good as its leader so congratulations also go to the head of the sales department. Keep up the good work and we will return.”
“I have always serviced my car with Vertu Motors in Slough.
My car was experiencing multiple engine problems and I took my car to Vertu Motors, as usual. I was charged £3,088, only to find that the car still had the same problems IMMEDIATELY after I took it from the garage.
The next day, my car broke down because of these problems. I took the car back to Vertu Motors Slough and they said they couldn't find any problems and returned my car a week later. I still had the same problems with the vehicle.
I spoke to the manager and asked him that if I went to an independent dealer and they diagnosed a problem, if I would receive a refund. He said no.
I went to the Mercedes garage in Stratford and they successfully diagnosed and fixed the problem... the exact same problem that I initially went to the Slough garage for. Vertu Motors didn't diagnose the problem correctly, installed the wrong parts in the car, didn't fix anything. For this, I have been charged a fortune.
My work was disrupted for the past 10 weeks with barely any income, and I have been immensely stressed by this. I will write to Vertu Motors one more time and ask for a full refund including compensation, and I will be taking legal action if this isn't resolved beyond this.”
