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mFortune Casino Reviews

2.6 Rating 299 Reviews

43 %

of reviewers recommend mFortune Casino

Company Reviews

2.6

Based on 299 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email

Visit Website

Phone:

01384880842

Email:

support@mfortune.co.uk

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mFortune Casino 1 star review on 15th May 2022

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never again will I play this site. I withdrew £70 about 6 weeks ago with no problems now I have won £300 on poker and this should have left my account after 3 working days but now they want me to send them identification. I sent them I'd but they say it's not acceptable. All they are doing is stalling for time hoping I will reverse my withdrawal. They contact me on a Friday to tell me they need I'd and once they receive it it will leave my account 1 to 3 working days after that but because its a weekend it won't be looked at till Monday or Tuesday. Absolute joke. They should ask for identification when you first register funny thing is they will still let you play while refusing to pay you out until you provide I'd. One thing for sure I will never deposit on this site again. Avoid at all cost.”

Posted 8 years ago

“Fraudsters!!! I won around £80 and before they paid out they asked for proof of ID. I sent photos of bank card, passport and then after that wasn't sufficient I had to apply to NHS to get a medical card. Just won there for my second time and they are now asking for proof that I pay my phone bill. My phone is in my sisters in laws name and therefore they require her proof of id age and address which I am not prepared to do. I have never used my phone for payment and have been with Mfortune for over 3 years. It seems to me they make it as hard as possible to collect any winning as possible. I will be persueing this through small claims but if you are thinking about using this company......don't!!!!”

Posted 7 years ago

“I don't get it has anyone had a pay out im still waiting 4 days later for my withdrawal?”

Posted 7 years ago

“They state 3 working days for a withdrawal they waited until the 4th day for I'd and are now saying it will be Tuesday when the banking team release the funds 5 working days from now. They use any excuse not to pay out avoid them they take your Money and don't pay winnings in time they set”

Posted 8 years ago

“I've been a member for 4 yrs started off ok , I am a regular customer and play every day but trust me everyday for the past yr same winners win everyday yh they pay to play but something is not right how same people win everyday , the slots are money taking high up don't pay out u have a few spins then is cuts you off . I will be deleting my account and will not recommend any one to mf”

Posted 5 years ago

“Disgusting obnoxious rip off merchants Everything wrote about this site below is true .. Cocky arrogant so called customer service agents too.. (Well trained on how to fob you off) Even their ID scanner is made to scan your pics blurry so that they keep asking you to send another! It's easier to apply for a passport than to get accepted of these rogues even though they'll happily take your money off you before they know anything about you! I've never been so disgusted and I hope the gambling commission investigates This low down unscrupulous robbing site!”

Posted 7 years ago

“Played through £40 and ended up with £36. Requested a withdrawal 7 days ago...4 separate pieces of info requested including proof of my phone number!?? Withdrawal has still not been processed! WORST WEBSITE EVER! All this to withdraw £36??? Never experienced this with other sites and there's not many I ain't a member of. Avoid avoid”

Posted 7 years ago

“I've been intouch with the gambling commission over these fraudsters and I'm also getting InTouch with trading standards too. There quiet happy to take your money but won't pay up your winnings regardless of how much information you provide them with. Do not give this company anymore of your money.”

Posted 7 years ago

“Won around a 1000 pounds on poker . Called it a day while I'm up . Made the withdrawal waited 7 working days they never paid up rang them just kept fobbing me off all delaying tactics ended blowing the lot out of frustration”

Posted 7 years ago

“Never felt so robbed in all my life, been trying to cash out £300 for weeks sent I'd letters phone bill everything they asked of me yet still not good enough, I will not be playing again so instead of being messed about I reverse withdrew and had 100 pound spins so do not play this game scam”

Posted 7 years ago

“Worst gambling site ever Deposited over £500 across a week never won really big money For stake £15 per spin got a bonus which gave me £0.80 My wife deposited over £300 and didnt win anything either. We wont use this company ever again. They sent me a text if i will play today ill get £££ bonus. So stupid me i did and guess whar ive got £1.00 For ove £500 spent. Its a joke. Im back to williamhill.”

Posted 8 years ago

“The bingo site is great, very easy app to play. Have been playing a while and have not had any problems....up til now! Iv been lucky to have a couple of withdrawals and that was a simple process. However, like somebody elses review, now that I need to withdraw £300, they're asking for ID (4 pieces of id I hasten to add!) Its just stalling tactics and they do keep asking me if I want to reverse my withdrawals. very happy customer now. Am just waiting for my money then Im seriously reconsidering staying! The funny thing is, when speaking to customer services and saying how unhappy I was with having to supply them with id etc, the last question they asked me was "would I refer them to any of my friends and family?" Ummmmm......DONT THINK SO!!!!”

Posted 8 years ago

“Disgusting service quick enough to take your money not so quick to pay back if you win anything..do not use scam artists”

Posted 8 years ago

“I am a member of many a casino like many of yourselves but I have never experienced such a bad withdrawal process every time you send I'd there's a problem, first they phoned me back, to blurry, that's because there app you use to take photo doesn't take the picture right it auto zooms in too much, so sent it by email, nope no good please can you send another form of I'd, ok once again I did, never heard any more after a while so I phoned, they said they never received so can you send again, so again I sent it, then I get a email saying thanks but can you verify who I am do they can access my account, I send them sensitive verification through my registered email and they want ME??? To verify who I am, I have never witnessed an absolute shower of verification process on any other site as bad as this! That make it slow hard and painful holing you just get Fed up with it all and end up just playing out your winnings, but take your money real quick no questions asked. I WOULD STRONGLY RECOMEND STAYING AWAY FROM THESE AND THERE OTHER SISTER SITES”

Posted 5 years ago

“Deposited money went all fine and tried to withdraw they asked for more I.d from me I sent it and now nothing don't deposit anything people robbers”

Posted 5 years ago

“I won £150.00 thought all was well and good, got told it would reach my account maximum 3 days then got a phone call saying they needed ID; I sent ID in and then waited a month later I can’t get through on the phone. After reading reviews I know it isn’t just me. THEY DONT PAY OUT!!!! Stay away!!!!!”

Posted 5 years ago

“Have had confirmation from Vodafone and EE that if a customer does not pay their phone bill when a deposit is made via mobile phone Mfortune is still paid the money for the deposit. Have found no evidence whatsoever that Mfortune returns the money to the mobile network. Mfortune claim that they have a "duty of care" to the networks to ensure bills are paid. Mfortune are actually just taking deposits made by phone credit from people who may be spending more than they can afford and refusing to pay out, which falls under several theft act offences. We are a team of paralegals and practising solicitors working on behalf of several Mfortune customers building a case to present to the UK Gambling Commission and the Serious Fraud Office.”

Posted 6 years ago

“Still waiting for my withdraw ain't received anything were is my money”

Posted 6 years ago

“Same winners day in day out every room every single day and all admin seem say is its lucky no way its a fix sorry mfortune used like this game been with them for years finding another site”

Posted 7 years ago

“They are taking deposit quick went you want to with draw it takes a week then they will ask you for vertifications you will send everything And they will want a yesterday bill phone your mobile phone this company is the worst I ever played do not play thru this company they will take the money but they wouldn't pay you out”

Posted 7 years ago

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mFortune Casino is rated 2.6 based on 299 reviews