“Customer service was good. I bought 3 Faber Castell Artist pen fine liner. All were dried up and unusable, wasted my money. I only got them because there wasn’t any singular Artist Loft. Disappointed”
“Bergen Cty resident. My complaint is about Michael's Paramus framing department. I bought a frame a short while ago. Told rep. framing needed to hang print. No means to hang on back of frame. Four reps had to help me, not all new the correct answer. One rep said you hang print with command 2 sided adhesive. Hence I purchased $20 adhesive. My research showed wall paint will be damaged if not removed correctly. So Michaels sold me wrong solution. This frame is a gift with a print.
I asked all reps to minimize adhesive cost...they fumbled alot. No accurate response.
Fourth person was framing manager. I believe Michael.
My first visit , they didn't give me my senior discount.
2nd visit. Had to refund everything; repurchase and apply my discount.
End result.
I have s frame, unable to hang with command adhesive strips. Strips were an unnecessary purchase!!
My 63 yr old perspective. Employer doesn't need to hire four people that don't service a customer correctly.
Extremely frustrated and disappointed in store.
Now somehow; I need to mount a wire hanger and purchase a new picture hook.”
“I'm a quilter, I'm also retired military, I went to purchase fabric. I had a coupon, guess my surprise when I went to checkout and you don't accept coupons or military ID for cut fabric.”
