“We had some framing done that we ordered online that order was actually split so everything wasn’t ready, but the young gentleman and the Hanover branch. Nelson was diligent, professional, and eager to help.”
“I waited in line for fifteen minutes to get a balloon blown up. The cashier is lazy. She didn’t inform anyone to blow up my balloon because she doesn’t know how😡At least 11people where checked out while I waited and still nothing until I spoke up😡I never have problems in Michael’s in Waco Texas on North Valley Mills. Today was the worst. The cashier has been coughing the whole time using no sanitizer on her hands after coughing in them😡Burgundy shirt with gold buttons with curly brown and black curly hair 😡”
“I shopped your store in Lisbon, Ct. I was interested in buying (2) Pound of Love Yarn.
Could not find two that was the same dye lot. Every color had different dye lots. I think that since Michael's took over JoAnne stores, yarn from JoAnne was distributed to different Michael stores. There were at least (10) Pound of Love Yarn colors. I find it hard to believe that knitters would not pay attention or not know differences in dye lots. The yarn with different dye lots look very similar, however, upon completion of the work it is very noticeable. I was able to find, deeply hidden, and buy a color with the same dye lot. I spent over a half hour searching. When I first started knitting, I did not pay attention to "dye lots". The finished product was very noticeable.”
“MINUS -5 STARS
Terrible Experience at Flagler St. Michael’s – Avoid at All Costs!
I usually never write negative reviews, but my experience with the Flagler St. Michael’s store was so frustrating and unprofessional that I feel obligated to warn others.
I placed an online order for a custom frame for two pieces of art I recently brought back from Mexico. Shortly after, I started receiving multiple calls and voicemails from the store. First, they told me that if I didn’t bring my art to the store within 24 hours they would cancel my order. When I pushed back and explained that my receipt clearly stated I had 30 days to drop off the artwork, they insisted they would cancel it anyway unless I rushed over immediately. Later, I got another voicemail admitting that I was right, that I had up to 30 days, and that I could come by anytime before 7:00 pm.
So, two days later, I drove 40 minutes to the store and arrived at 6:30 pm, only to find that no one was at the framing department. Another employee tried to help but ended up wasting over an hour of my time telling me to “wait,” “come back another day,” or “someone from framing will call tomorrow.” In the end, they couldn’t even cancel my order because the framing manager Rosalia or anyone from her team wasn’t there to handle it.
This whole ordeal was a complete waste of time, gas, and money. The staff had no idea what the actual policies or procedures were, contradicted themselves, and left me with zero resolution. For a big-name store, the level of disorganization and lack of professionalism was shocking.
⚠️ Do yourself a favor and avoid Michael’s at Flagler Street in Miami. They don’t follow their own rules, they mislead customers, and their customer service — especially under the framing manager Rosalia — is a total mess.
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¡Experiencia Terrible en Michael’s de Flagler St. – Evítalo a Toda Costa!
Normalmente nunca escribo reseñas negativas, pero mi experiencia con la tienda Michael’s de Flagler Street fue tan frustrante y poco profesional que me siento obligado(a) a advertir a los demás.
Hice un pedido en línea para un marco personalizado para dos obras de arte que traje recientemente de México. Poco después, comencé a recibir múltiples llamadas y mensajes de voz de la tienda. Primero me dijeron que si no llevaba mi arte a la tienda en un plazo de 24 horas, cancelarían mi pedido. Cuando les respondí explicando que en mi recibo claramente decía que tenía 30 días para entregar las obras, insistieron en que lo cancelarían de todos modos a menos que fuera de inmediato. Más tarde, recibí otro mensaje de voz admitiendo que yo tenía razón, que tenía hasta 30 días, y que podía pasar en cualquier momento antes de las 7:00 p. m.
Así que, dos días después, manejé 40 minutos hasta la tienda y llegué a las 6:30 p. m., solo para encontrar que no había nadie en el departamento de enmarcado. Otro empleado intentó ayudarme, pero terminó haciéndome perder más de una hora diciéndome que “esperara”, “regresara otro día” o que “alguien del departamento de enmarcado llamaría mañana”. Al final, ni siquiera pudieron cancelar mi pedido porque la gerente de enmarcado, Rosalia, o alguien de su equipo no estaba presente para atenderlo.
Toda esta situación fue una completa pérdida de tiempo, gasolina y dinero. El personal no tenía idea de cuáles eran las políticas o procedimientos reales, se contradijeron entre sí, y no me ofrecieron ninguna solución. Para ser una tienda tan reconocida, el nivel de desorganización y la falta de profesionalismo fue impactante.
⚠️ Hazte un favor y evita el Michael’s de la calle Flagler en Miami. No siguen sus propias reglas, engañan a los clientes, y su servicio al cliente — especialmente bajo la gerente de enmarcado Rosalia — es un desastre total.”
“At Michaels store #8807. I tried online same/next day delivery with less than satisfactory results. A photo frame similar to what I ordered, but not exactly what I ordered was delivered to my door. Why would I want a total stranger to substitute a different item for the item I ordered? I drove to store #8807 and spoke with a manager, Beth, who was patient, explained how same/next day orders work and resolved the issue beyond my satisfaction. I will never order online next day again, but I will always shop at Michaels store #8807 that employs Beth as a manager!”
“Dahliana in the framing department at the Michaels store in Kenosha WI was so very helpful. She helped fix a frame issue (not associated with Michaels).
I would give 10 stars if I could.”
“A framing project sat at Michael’s in Turkey Creek Knoxville for more than two weeks without even being started. When I checked on it was told their framer had left and they had them coming from other stores. No clue as to when the job would be completed. The store manager kept saying she was from another store as if that meant she had no responsibility for the matter. I did yell at her in frustration and she shut down after that. Hung up on me. Was never notified there was a hold-up. Will never use them again.”
“My experience at Michaels is usually a great one, the staff is knowledgeable & courteous. I am however EXTREMELY DISAPPOINTED that every holiday is acknowledged EXCEPT Juneteenth & before that Black History Month. Is this purposely done?”
“I was in Michael's Uptown Victoria. Was helped by a gentleman named Emmanuel. He was very helpful and kind. He is a superb employee with great customer service. Made mt experience very pleasant. Thank you Emmanuel!!!”
“I was treated like I was bothering one of the staff and I was also informed that they were short staffed. Her customer service skills are none existent. There was only one staff member that helped me with the self check out. She atleast treated me like a human. This was in the Killingly, CT location.”
“Shannon the manager of Michaels in Bricktown Shopping Center was a tremendous help to me in choosing a mat and frame for two watercolor pictures. She was so kind and extremely knowledgeable. She spent almost two hours helping me. Today is her birthday. Everyone employed at Michaels is great. Five star review.”
“I recently purchased some items for my daughters wedding from Michael`s on line. I wondered if the archway and aisle runner, as well as the flowers and greenery would look as good as advertised. The items got here quickly, well wrapped and preserved. They are beautiful, just like the pictures if not better. Shopping on line is all I really have time for with work and life. I have had several or more disappointments , but I am over 100% satisfied with my on line experience with Michaels . Thank You ! for helping busy mothers”
“I am an artist and love the art products they carry and the discounts that they post online. I love this store and all of the crafts they present give me so many ideas.”
