“At Michaels store #8807. I tried online same/next day delivery with less than satisfactory results. A photo frame similar to what I ordered, but not exactly what I ordered was delivered to my door. Why would I want a total stranger to substitute a different item for the item I ordered? I drove to store #8807 and spoke with a manager, Beth, who was patient, explained how same/next day orders work and resolved the issue beyond my satisfaction. I will never order online next day again, but I will always shop at Michaels store #8807 that employs Beth as a manager!”
“Dahliana in the framing department at the Michaels store in Kenosha WI was so very helpful. She helped fix a frame issue (not associated with Michaels).
I would give 10 stars if I could.”
“A framing project sat at Michael’s in Turkey Creek Knoxville for more than two weeks without even being started. When I checked on it was told their framer had left and they had them coming from other stores. No clue as to when the job would be completed. The store manager kept saying she was from another store as if that meant she had no responsibility for the matter. I did yell at her in frustration and she shut down after that. Hung up on me. Was never notified there was a hold-up. Will never use them again.”
“My experience at Michaels is usually a great one, the staff is knowledgeable & courteous. I am however EXTREMELY DISAPPOINTED that every holiday is acknowledged EXCEPT Juneteenth & before that Black History Month. Is this purposely done?”
“I was in Michael's Uptown Victoria. Was helped by a gentleman named Emmanuel. He was very helpful and kind. He is a superb employee with great customer service. Made mt experience very pleasant. Thank you Emmanuel!!!”
“I was treated like I was bothering one of the staff and I was also informed that they were short staffed. Her customer service skills are none existent. There was only one staff member that helped me with the self check out. She atleast treated me like a human. This was in the Killingly, CT location.”
“Shannon the manager of Michaels in Bricktown Shopping Center was a tremendous help to me in choosing a mat and frame for two watercolor pictures. She was so kind and extremely knowledgeable. She spent almost two hours helping me. Today is her birthday. Everyone employed at Michaels is great. Five star review.”
“I recently purchased some items for my daughters wedding from Michael`s on line. I wondered if the archway and aisle runner, as well as the flowers and greenery would look as good as advertised. The items got here quickly, well wrapped and preserved. They are beautiful, just like the pictures if not better. Shopping on line is all I really have time for with work and life. I have had several or more disappointments , but I am over 100% satisfied with my on line experience with Michaels . Thank You ! for helping busy mothers”
“I am an artist and love the art products they carry and the discounts that they post online. I love this store and all of the crafts they present give me so many ideas.”