“The Michaels located at 983 Dawsonville Hwy has the worst air conditioning I’ve ever felt I go in and it feels like a humid sauna, you would think for a billion dollar company they would have some decent ac.”
“This store is amazing .. My husband and me go there every couple months to get stuff and painting boards and there fantastic and friendly staff and amazing store .....We are so happy about this store its the best store ever I highly recommend this store thank you michaels for a wonderful experience ❤️”
“I was in real bind this day and your amazing staff Lou and Carly made this event such a hit! I am truly grateful and proud to be coming back over and above other options to this store primarily because of Lou !
Can't tell you how stressed I was walking in and the smiles and reassuring confidence I had leaving! Grand Forks North Dakota needs more of this !!! Thank you so much. Well worth the money. I found everything I needed and was given great advice on future plans for events”
“I give them one star on their personal gift cards, the cashier has to open them and tear up the gift envelope just to activate them then you can’t even get a separate receipt for the gift card like all other cards I have ever purchased. Will never get another one ever!”
“Walter is the ruthless person. I ask him if they have a product that I saw on their page online and he doesn't even look at you and say if it says online is only online. You try to show him the product and still ignore you and repeat if it says only online it's only with the ruthless voice and attitude. Horrible customer service.”
“Walter is the ruthless person. I ask him if they have a product that I saw on their page online and he doesn't even look at you and say if it says online is only online. You try to show him the product and still ignore you and repeat if it says only online it's only with the ruthless voice and attitude. Horrible customer service.”
“I received incredible service from Michael’s Custom Framing through their employee, Tyson. He presented options and was disciplined and creative in his approach to solving my framing, mat, color questions, mindful of price point. It was an excellent experience and I wouldn’t hesitate to recommend Micheals.”
“Nancy states she is a manager and gave me by far the worst experience while my husband was trying to buy me Mother’s Day balloons after they gave him happy birthday balloons instead the correct balloons she became racist and acting like we stole the balloons. Infront of our son at that! She wanted to snatch the receipt out of his hands then states my husband was being rude!! I need to speak to someone because I am a loyal customer but after this I will not return to Michaels!”
“I’m a paying customer
I needed help; I’m very indecisive (especially about frames).
All of the employees were busy so I was patiently waiting. I went to one employee that I’m familiar with and ask her for her opinion of course I couldn’t get an answer right away because she was busy blowing up multiple balloons for customers and attending the cash register. While I was waiting, I was going back-and-forth to the front area and the frame area to compare the prices online and in store. When she finally helped me which I am grateful for, she said that the price for this one frame will be better online. She was helping me figure out how to place the order online as well (I am not text savvy). Then she had to go back to blow up balloons and helping customers again at the cash register. she probably talk to me for a good two minutes or less while blowing up balloons she was multitasking.
When I was finally done with the transaction. I waited for my order to be fulfilled. Which in fact did not take that long.
Here’s the problem. The manager Ed came over to me a paying Customer asking me to leave because this is not a hangout area Ed and the store manager Brandon told me I was hanging out for 45 minutes standing still. There is no way I was standing in one spot especially in Michaels for 45 minutes and yes, I was probably in Michaels for an hour or two going around the whole store to figure out how to set up my art piece for the auction that I have tonight.
I do not appreciate the manager coming to me asking me to leave after I bought something from that store.
Brandon the store manager was no help. One-sided did not care about the customer at all or my concerns. He was just trying to defend the managers response about having me leave.
Just because I know someone from the store does not mean I am going to chitchat in one spot for 45 minutes( because apparently both managers were watching on the camera for 45 minutes and wasn’t doing anything at all).
This store is in Connecticut in Hartford.”
“The brand new limited edition Jonathan Adler co-branded effort is making me so happy. I have always loved Adler, but I am like a kid in a candy store. I'm trying to buy all of it before it is gone.”
“I visited Michaels in Greenville, NC on April 10, 2026 at 12:37 pm, and a lovely lady named Kim, helped me with navigating to the website on my iphone and showed me how to access the coupons easily. She was very helpful with information and so friendly - what a pleasure - the gentleman working with her on April 13, 2026 was also and is always so pleasant. I had lost my receipt from my art supplies I bought on the 10th from Kim ($112.89) and he so kindly at Kim's request made me another copy. These employees have great interpersonal skills!”
“I went into Michael's looking around, I found a few items, then went to the fabric selection. Found what I need, the young man that cut my fabric was kind and helpful. I went the cashier to pay, she was so nice and kind. Love this store in Niles, Ohio.”
“Hi. I just left the Murrysville(Monroeville) Michaels! I would love to give Robin in framing an awesome review!!! She is so kind, helpful & patient! Plus the best at framing cross stitching that I’ve ever seen!”
“We were looking for small and thin christmas trees. One of the trees only had the floor sample left. Victoria at the Redondo Beach, Calif store was very helpful. She cheerfully got the box for the tree and helped us take the tree to our car. She was a very helpful and happy employee. Best, Cindy”
“Customer service was good. I bought 3 Faber Castell Artist pen fine liner. All were dried up and unusable, wasted my money. I only got them because there wasn’t any singular Artist Loft. Disappointed”
