“I received incredible service from Michael’s Custom Framing through their employee, Tyson. He presented options and was disciplined and creative in his approach to solving my framing, mat, color questions, mindful of price point. It was an excellent experience and I wouldn’t hesitate to recommend Micheals.”
“Nancy states she is a manager and gave me by far the worst experience while my husband was trying to buy me Mother’s Day balloons after they gave him happy birthday balloons instead the correct balloons she became racist and acting like we stole the balloons. Infront of our son at that! She wanted to snatch the receipt out of his hands then states my husband was being rude!! I need to speak to someone because I am a loyal customer but after this I will not return to Michaels!”
“I’m a paying customer
I needed help; I’m very indecisive (especially about frames).
All of the employees were busy so I was patiently waiting. I went to one employee that I’m familiar with and ask her for her opinion of course I couldn’t get an answer right away because she was busy blowing up multiple balloons for customers and attending the cash register. While I was waiting, I was going back-and-forth to the front area and the frame area to compare the prices online and in store. When she finally helped me which I am grateful for, she said that the price for this one frame will be better online. She was helping me figure out how to place the order online as well (I am not text savvy). Then she had to go back to blow up balloons and helping customers again at the cash register. she probably talk to me for a good two minutes or less while blowing up balloons she was multitasking.
When I was finally done with the transaction. I waited for my order to be fulfilled. Which in fact did not take that long.
Here’s the problem. The manager Ed came over to me a paying Customer asking me to leave because this is not a hangout area Ed and the store manager Brandon told me I was hanging out for 45 minutes standing still. There is no way I was standing in one spot especially in Michaels for 45 minutes and yes, I was probably in Michaels for an hour or two going around the whole store to figure out how to set up my art piece for the auction that I have tonight.
I do not appreciate the manager coming to me asking me to leave after I bought something from that store.
Brandon the store manager was no help. One-sided did not care about the customer at all or my concerns. He was just trying to defend the managers response about having me leave.
Just because I know someone from the store does not mean I am going to chitchat in one spot for 45 minutes( because apparently both managers were watching on the camera for 45 minutes and wasn’t doing anything at all).
This store is in Connecticut in Hartford.”
“The brand new limited edition Jonathan Adler co-branded effort is making me so happy. I have always loved Adler, but I am like a kid in a candy store. I'm trying to buy all of it before it is gone.”
“I visited Michaels in Greenville, NC on April 10, 2026 at 12:37 pm, and a lovely lady named Kim, helped me with navigating to the website on my iphone and showed me how to access the coupons easily. She was very helpful with information and so friendly - what a pleasure - the gentleman working with her on April 13, 2026 was also and is always so pleasant. I had lost my receipt from my art supplies I bought on the 10th from Kim ($112.89) and he so kindly at Kim's request made me another copy. These employees have great interpersonal skills!”
“I went into Michael's looking around, I found a few items, then went to the fabric selection. Found what I need, the young man that cut my fabric was kind and helpful. I went the cashier to pay, she was so nice and kind. Love this store in Niles, Ohio.”
“Hi. I just left the Murrysville(Monroeville) Michaels! I would love to give Robin in framing an awesome review!!! She is so kind, helpful & patient! Plus the best at framing cross stitching that I’ve ever seen!”
“We were looking for small and thin christmas trees. One of the trees only had the floor sample left. Victoria at the Redondo Beach, Calif store was very helpful. She cheerfully got the box for the tree and helped us take the tree to our car. She was a very helpful and happy employee. Best, Cindy”
“Customer service was good. I bought 3 Faber Castell Artist pen fine liner. All were dried up and unusable, wasted my money. I only got them because there wasn’t any singular Artist Loft. Disappointed”
“I had a great experience at Michaels
Alice Bus was so helpful in what I was looking for. She took interest in what I was looking for and ask questions to help me find the right product.
It made my shopping experience positive and I will return. I would hope all the associates are as helpful.”
“Bergen Cty resident. My complaint is about Michael's Paramus framing department. I bought a frame a short while ago. Told rep. framing needed to hang print. No means to hang on back of frame. Four reps had to help me, not all new the correct answer. One rep said you hang print with command 2 sided adhesive. Hence I purchased $20 adhesive. My research showed wall paint will be damaged if not removed correctly. So Michaels sold me wrong solution. This frame is a gift with a print.
I asked all reps to minimize adhesive cost...they fumbled alot. No accurate response.
Fourth person was framing manager. I believe Michael.
My first visit , they didn't give me my senior discount.
2nd visit. Had to refund everything; repurchase and apply my discount.
End result.
I have s frame, unable to hang with command adhesive strips. Strips were an unnecessary purchase!!
My 63 yr old perspective. Employer doesn't need to hire four people that don't service a customer correctly.
Extremely frustrated and disappointed in store.
Now somehow; I need to mount a wire hanger and purchase a new picture hook.”
“I'm a quilter, I'm also retired military, I went to purchase fabric. I had a coupon, guess my surprise when I went to checkout and you don't accept coupons or military ID for cut fabric.”
“Today we had an amazing and awesome person as customer service at American Fork UT location. She was so helpful and prepared to show me the items and how to order them online. I had an issue with the app in store, it took me a while to pay for my items because the app was glitching couple of times during my checkout.
We need a shoutout to Holly!! Thank you for helping me at the register too.
That’s why we’ll return because of associates like her.”
“We had some framing done that we ordered online that order was actually split so everything wasn’t ready, but the young gentleman and the Hanover branch. Nelson was diligent, professional, and eager to help.”
