“Purchased Xbox Series X Galaxy which was advertised with a complementary gift card via MightyApe's "Gorilla Gaming" domain.
They failed to supply the gift card, I messaged them immediately. There was no response for 1 week until I messaged again. I was told they were looking into it... still nothing after another whole week has passed and I message again. They've just said "sorry it wasn't supposed to be advertised with a giftcard, but we'll give you discount for your next purchase instead".
Why would I purchase anything from a company that takes 2 weeks to respond just to wiggle out of a supplying a gift card. And it wasn't a mistake because I tested the same offer on the MightApe and it added the gift card to the trolley automatically - so they're also willing to plainly lie to customers.
Would avoid purchasing anything from this company due to clear evidence of low integrity culture.”
“Worst experience ever! Sign you up for subscription you never ask for and didn’t give permission for it. They just help themselves in you bank account! DO NOT BUY FROM THEM!”
“Mighty Ape provides false, misleading information on their listings. “Sold by Mighty Ape” actually means shipping from supplier. I don’t believe the “in stock” was true either. “Buy now and it ships on or before the 21st December” was a complete farce as well. Who knows how many people you have duped out of their hard earned money that was meant for Christmas presents.”
“I ordered birks three weeks in advance and they hadn’t arrived so I got in touch took three days for them to reply to say they don’t have them and my refund took 4 days so I review is 1bstar”
“I have been a loyal and happy customer of Mighty Ape for some years. However recently their customer service has slipped. A recent hasn't been dispatched - 9 days after placing and paying for it - and they are ignoring my written request to advise me what the problem is. As they don't have a contact telephone number and as time is running out before Christmas there is nothing I can do other than cancel the order and hope to find the items elsewhere.”
“Very poor communication as they had shipment delays and neither send comes out to inform me, and they will Not do an Saturday delivery and have to wait till Monday for there stuff up.”
“These websites are always full of complainers as that's who usually writes reviews. I, for one, love the speedy service and price match. I'm now a Primate and get free delivery. At first I thought it was expensive but just bought a price-matched office chair and got free delivery. Couldn't get better. Paid itself off straight away.”
“Don't buy and expect delivery or customer service - even if you pay for overnight, don't expect on time (i.e. Christmas) and don't expect to get an answer or your money back.”
“There is no way of contacting Mighty Ape. No address, no telephone number, not even an email address. I paid and never received my order. I hate Mighty Ape with a passion.”
“Mighty Ape don't provide an actual phone number to contact someone when things go wrong. As in my order never arrived. I have been trying to get in touch with them for several weeks now. I have sent them messages via their so called "customer service centre" and all I get is a written robot response saying take the matter up with Australia Post. At present Australia Post are not taking any calls concerning lost orders as they are too flat out. I feel it should be the responsibility of Mighty Ape to follow up an order that doesn't arrive. They are hopeless with customer service. Never again.!!”
“Terrible return protocol. Have dodged giving refund in a faulty electrical product for over a week and is ongoing. I have been advised that I will have to pay for any repairs in a product that was faulty upon receiving. Could not start the product from the beginning. This is not a joke. Don’t sell faulty products then refuse to give a refund. My husband and I work hard for our money.”
“Terrible terrible company that has dodged giving refund for a faulty electrical item even after I contacted the manufacturer of the product whom said yes the item was faulty. This terrible MApe Co also said that I would have to pay to fix the product that when I received wasn’t working. When you sell a product that doesn’t work then refuse to refund, to me, well that’s the equivalent of stealing my and my husbands hard earned money. This isn’t a joke. Very sad and very disappointed and dissatisfied.”
“They have no idea what stock they have and advise you incorrectly and waste your time and make you miss out on special editions/ versions of games . Will be the First and last time dealing with them.”
“I have brought a few things now from Mighty ape online, they are amazing! I've never been let down by the product or quality of the product/s and the shipping it's super fast. The prices are fantastic and definitely worth every cent you pay for your products. My favorite place to shop!”
