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Millets Reviews

1.8 Rating 259 Reviews

19 %

of reviewers recommend Millets

Company Reviews

1.8

Based on 259 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Millets Reviews

About Millets:

Amazing summer deals on Camping Equipment, Tents & Sleeping Bags from top leading brands Eurohike, Outwell, Vango & Peter Storm. Buy from Millets today. Millets is one of the best-known names in UK, offering quality products on a selection of outdoor kit in over 260 stores nationwide and online at www.millets.co.uk .

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customerservice@millets.co.uk.

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Millets 2 star review on 18th January 2022

Millets 2 star review on 18th January 2022

Millets 1 star review on 15th October 2021

Patrick Mc Lean

Millets 1 star review on 15th October 2021

Patrick Mc Lean

Millets 1 star review on 28th August 2021

DR Peter Hilton

Millets 1 star review on 6th May 2021

Millets 1 star review on 6th May 2021

10

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hayley, the girl who helped me was very pleasant and went out of her way to make sure I got all the help I needed”

Posted 7 years ago

“Tom at Millets Customer Service did a great job on the phone.”

Posted 10 years ago

“Prompt service usually”

Posted 4 years ago

“Ordered clothing online from Millets. Voicemail messages received and emails keeping me posted about delivery of order. Parcel arrived when stated. Packaged well. Item as described, with returns form included if needed. Found process very good from ordering online to delivery..hassle free. Would recommend.”

Posted 4 years ago

“First order ever with Millets (Online)..Easy online procedure to order, quick delivery and packaged well. Order as described. One happy customer! Would recommend and will use in future.”

Posted 4 years ago

“Helpful polite staff especially as an older customer in a sports shop. They had a very good sale.”

Posted 5 years ago

“When the sales are on the discounts can be added together to give a final price that can't be matched. A coat and fleece worth GPB250.00 down to 180.00. It just pays to keep popping on their site if you want outdoor clothing or equipment.”

Posted 6 years ago

“The service in store was good and then I ordered on line which was quick and easy”

Posted 6 years ago

“Good stock and sale items are good value, but having to pay £1 for collection in store knocks them down to a 4 star!”

Posted 6 years ago

“Pay for delivery, item to small then have to pay for delivery to send back!”

Posted 11 months ago

“I have now changed my review to 3 stars for the following reason: Product now delivered and happy with merchandise. For anyone using Millets, the best way to hurry things along is keep using the email address for complaints etc, and not the automated assistant “Becky”. Detail on all emails that you wish to cancel your order and demand a full refund unless they sort it out. It worked for me. Thanks for listening, Millets!”

Posted 3 years ago

“I did click & collect and was advised when my odèr would be ready to collect a week later. I received a text on the day to tell me it was in store. After verification & validation of myself and goods I received my order and was assured that if it didn't fit I could return the goods to the store in Uckfield where I would receive a full refund. In a seperate transaction in store after purchasing my order of £25 when I noticed I could have purchased another item for less than the price displayed the sales assistant a female would not let me do this with the goods I had already purchased.”

Posted 4 years ago

“I used click and collect service to get sent to jd sports store. Never again. They are a complete let down to your company. They took 30 minutes roughly to find my order from stockroom/warehouse. I had to re ask a member of staff, who rudely replied to me whilst walking off, it can take awhile as there is alot of orders. Finally when order was found, no apology for the long wait.i had to ask for a bag as order was heavy. Not good enough. Such a let down to your direct store. Won't be doing a click and collect to go there again.”

Posted 4 years ago

“products were as described and fine but delivery is slow to what most people expect nowadays. 3 working days to deliver! Bought multiple items from Amazon prime, and had them all delivered next day, before the one purchase from Millets was even dispatched.”

Posted 6 years ago

“Easy on-line checkout and good products at good prices”

Posted 6 years ago

“Went here on 18/1/2022 Have bought Millets Lardy cakes and cream scones for years . Bought today and they were absolutely disgusting. The lardy cake had six currants in and the cream scones were like a brick hard !! . I am disappointed you have raised the prices and REDUCED THE INGREDIENTS. I won’t be buying again feel like have been ripped off.”

Millets 2 star review on 18th January 2022

Millets 2 star review on 18th January 2022

Posted 2 years ago

“Delivery so slow compared to other online suppliers”

Posted 2 years ago

“What went wrong is that our store in Hereford ( location site 042 ) is closing down ... I have said for YEARS that they should get a bigger site with proper changing rooms not just a cupboard; am sad for the friendly, efficient and happy-with-her-job manageress, Jo, who is about to be jobless. Millets used to be a good reliable firm with quality goods at reasonable prices, seems now that there will be no firm in our county .... what a shame.”

Posted 4 years ago

“Poorly organised shop and badly laid out. Just thrown in and help yourself.”

Posted 6 years ago

“Usually have a good experience in store with good products at good prices and helpful staff. Went to Beverley shop recently though and thought the uniform standards have slipped considerably, a young blonde girl helped us wearing skin tight leggings with nothing covering her bottom and a very tiny polo shirt totally unbuttoned - not a very professional look at all! Can’t they get the staff some clothes that fit them??? Polo shirts must comes in larger sizes and leggings aren’t trousers. They say if you’ve got it flaunt it but there are limits!! The older male staff member couldn’t keep his eyes off her! Probably not appropriate as it appeared there was only the 2 of them working. Really off putting!! Didn’t buy anything, nearly gave my husband a heart attack. What’s next? Bikinis as uniform?”

Posted 6 years ago

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Millets is rated 1.8 based on 259 reviews