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Millets Reviews

1.8 Rating 259 Reviews

19 %

of reviewers recommend Millets

Company Reviews

1.8

Based on 259 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Millets Reviews

About Millets:

Amazing summer deals on Camping Equipment, Tents & Sleeping Bags from top leading brands Eurohike, Outwell, Vango & Peter Storm. Buy from Millets today. Millets is one of the best-known names in UK, offering quality products on a selection of outdoor kit in over 260 stores nationwide and online at www.millets.co.uk .

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customerservice@millets.co.uk.

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Millets 2 star review on 18th January 2022

Millets 2 star review on 18th January 2022

Millets 1 star review on 15th October 2021

Patrick Mc Lean

Millets 1 star review on 15th October 2021

Patrick Mc Lean

Millets 1 star review on 28th August 2021

DR Peter Hilton

Millets 1 star review on 6th May 2021

Millets 1 star review on 6th May 2021

10

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Another zero from me. Sent completely wrong item. I used Paypal for the refund, so at least I got that money back. But they haven't refunded postage, and I'm not sure they ever will, although I will keep on asking for it!”

Posted 1 year ago

“My advice ; I wouldn't even begin to contemplate ordering anything online from Millets. On 2 occasions, plenty of messages and emails over 9 days stating they are doing their best to get my order to me. Perhaps in the first instance you should not be advertising goods as available and taking payment, when clearly they are not going to materialise. I have learnt my lesson and advise others to take heed. Customer service response totally inadequate and patronising.”

Posted 2 years ago

“Ordered items online with promise to deliver in 8days but 8 days later no sign of the order, no tracking number or any suggestion that order has been dispatched. Every other day a dodgy text asking me for patience 🙄 I have tried to cancel the order firstly via phone call but was told they "can't cancel millets order" I then emailed customer service, instead just cancelling as per my request I received an unprofessional email begging me to give them more time to deliver the order!!! I then send another email telling them No!! to their suggestion and I haven't heard from them since !! AVOID AVOID!!!! I would give a zero star rating if I could!!”

Posted 2 years ago

“Poor after sales. They just want your money. Poor service and no sign of my refund for faulty goods. I ordered a £30 rain cover for a child carrier for delivery. The item that arrived had clearly been previously opened. The item was damaged so I arranged for a return and refund. The first postage label they sent was not accepted by the courier company. I complained and received another returns label. This one was accepted and returned to Millets. I contacted Millets customer care team to enquire after my refund. I was told it takes 14 days for a refund. It has now been over 21 days with no sign of a refund. Every time I email them I get asked for to provide them some form of proof. 1st it was order number and delivery address, this was in the text of my original email. Then proof of postage. They sent me the label. I have provided this and proof of postage. I was sent a link to provide feedback but when I tried to leave feed back it would not allow me to saying ‘ticket closed’. I am still waiting for my money back on an item that was damaged and clearly not new. All I am getting is reply’s is asking for more information. At least they are replying now I suppose. S ODonovan”

Posted 3 years ago

“A SIMILAR STORY TO MANY OTHER REVIEWS (JUST WISH I'D READ THEM FIRST!!) BUYER BEWARE - MILLETS IS A JOKE. I ORDERED SOME GLOVES ON 10TH OCTOBER - STILL WAITING ! NO COMMUNICATION FROM MILLETS - KEEP CHASING - THEIR WEBSITE 'IS HAVING DIFFICULTIES' UNQUOTE - AVOID AVOID AVOID!!!!! AND THEY ARE STILL ONLINE AS AVAILABLE TO ORDER - COMPLETE MESS”

Posted 3 years ago

“Owed me a refund for months. Keep lying to me. Hate this company. So so angry”

Posted 3 years ago

“Oh dear, I think this company's process and procedures have gone into meltdown during COVID. I placed an order 15 days ago which has not arrived, the money was taken immediately of course, the Hermes tracker has been frozen on "Out for Delivery" now for 8 days. Cannot contact anyone, only getting auto responses to emails. This is a disgrace and only goes to show that the management team are clearly only a thin layer of, at best, rank amateurs. You can't offer retail services if you're incapable of fulfilling Millets, so either sort it out rapidly or admit defeat and retreat into the world of administration where at least a bunch of Deloitte or KPMG administrators could probably make a better job of sifting through your mess.”

Posted 3 years ago

“I wouldn’t even give this company one star - items are cheaply made the company are money grabbing - try customer service and they just give you a run around - do not buy from them”

Posted 3 years ago

“Placed order, money taken out of my a/c, no confirmation of order being dispatched ready for delivery, sent email and used chat to raise my concern, only standard email received. Mickey Mouse Operation for sure!”

Posted 3 years ago

“A complete and utter shambles of a business only sent half my order and they still have over 100 pounds of money still not refunded they are filling me with all sorts of false information avoid buying from this company like the plague. Even paypal are saying they are trying to scam me by telling me to close my paypal dispute or they wont help”

Posted 3 years ago

“Hopeless useless company. Spent over £100 on items for DofE and was sent a plate, mug and bowl. They sent me a refund of £5.25. Customer service were helpful but have only refunded some of the only. Absolutely bloody useless. At the moment I'm £23 out of pocket. Avoid this company at all costs 😡”

Posted 4 years ago

“Do not use Millets!! Paid for a next day delivery. Had an automated email saying I'd be kept up to date on delivery progress. Nothing. Went on to the Millets Tracking and its showing order cancelled. No communication regarding this, no refund, no customer service in contact. They are still showing the items online as in stock but clearly don't have them.”

Posted 4 years ago

“Two calls to two branches Brighton and Eastbourne. Both times assistants could not give a dam. After years of loyal custom think it's time to go to a competitor. Millets lost sales today of over £120”

Posted 4 years ago

“Advertising items not available. Ordered three items. All supposed to be in stock. Promised 48 hour delivery. When items were despatched, three working days later it turns out only 2 of the 3 were actually in stock. If I had known this at the time I would not have ordered the items with them. I now have to reorder the other item elsewhere and pay a second delivery charge. Their eBay site also lists the item as being available on a Buy it Now. Items were then not delivered in time scale promised. Because of this I was promised a refund of the delivery charge I paid back to my bank account within 5 days. Guess what? Yep, no refund yet! There must be better outdoor goods suppliers! Buy from them not Millets.”

Posted 5 years ago

“Useless company!”

Posted 6 years ago

“Dreadful, £120 new boots leaking on first wet outing. Sent for inspection, and sent back to me with a reproofing leaflet as I 'haven't cared for them properly'. The boots are less than 4 months old, clean, only ever used in dry conditions on Tarmac and trails only. Totally unacceptable. Very unhappy customer, buy from them at your peril.”

Posted 7 years ago

“Placed order. Items were defective. Sent them back. Got stuck in a cycle whereby they don;t read an email for 14 days, then they ask for either proof of order ot proof of the return, then another 14 days, ongoing forever. The system is clearly designed to frustrate customers. Will never order from them again.”

Posted 5 months ago

“If I could give less than one star I would… They sent me the wrong item. Would not send replacement until the item they sent me has been returned. I returned via the method they gave me.. provided tracking so they could see the parcel had been sent… still no item or refund… They made the error not me it’s been a month from when my order was placed and now the refuse to send my order to me.. saying it will be a further 14days… Terrible customer service the worst I have ever experienced!”

Posted 1 year ago

“DO NOT!! I REPEAT DO NOT ORDER WITH MILLETS!!!! I placed a £100 order!! That was NEVER SENT !! MILLETS customer service couldn’t have been more unhelpful both Erin & Chloe was a waste of space couldn’t tell me when I’d be getting my stuff and they decided to cancel the order barring in mind I just wanted my stuff that I had paid for the money has cleared my account!!! But off Chloe trots to cancel it THEN SHE TELLS ME she hasn’t an idea of IF OR WHEN I’d even get my money back!!! The absolute SCAMMERS!! Now having to go through my bank to get my money back and it’s put my hike in jeopardy THANKS MILLETS! NEVER WILL I EVER ORDER OR RECOMMEND MILLETS OR BLACKS TO ANYONE!! HOPE THEY GO BUST!!”

Posted 1 year ago

“Idiots take money for rucksack to then cancel and say none in stock... But get this will take 5 to fooking 7 dsys for my own money to be refunded 1st n ladt time i shop online with these of to go outdoors”

Posted 1 year ago

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Millets is rated 1.8 based on 259 reviews