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Millets Reviews

1.8 Rating 259 Reviews

19 %

of reviewers recommend Millets

Company Reviews

1.8

Based on 259 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Millets Reviews

About Millets:

Amazing summer deals on Camping Equipment, Tents & Sleeping Bags from top leading brands Eurohike, Outwell, Vango & Peter Storm. Buy from Millets today. Millets is one of the best-known names in UK, offering quality products on a selection of outdoor kit in over 260 stores nationwide and online at www.millets.co.uk .

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customerservice@millets.co.uk.

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Millets 2 star review on 18th January 2022

Millets 2 star review on 18th January 2022

Millets 1 star review on 15th October 2021

Patrick Mc Lean

Millets 1 star review on 15th October 2021

Patrick Mc Lean

Millets 1 star review on 28th August 2021

DR Peter Hilton

Millets 1 star review on 6th May 2021

Millets 1 star review on 6th May 2021

10

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give less than one star I would… They sent me the wrong item. Would not send replacement until the item they sent me has been returned. I returned via the method they gave me.. provided tracking so they could see the parcel had been sent… still no item or refund… They made the error not me it’s been a month from when my order was placed and now the refuse to send my order to me.. saying it will be a further 14days… Terrible customer service the worst I have ever experienced!”

Posted 1 year ago

“DO NOT!! I REPEAT DO NOT ORDER WITH MILLETS!!!! I placed a £100 order!! That was NEVER SENT !! MILLETS customer service couldn’t have been more unhelpful both Erin & Chloe was a waste of space couldn’t tell me when I’d be getting my stuff and they decided to cancel the order barring in mind I just wanted my stuff that I had paid for the money has cleared my account!!! But off Chloe trots to cancel it THEN SHE TELLS ME she hasn’t an idea of IF OR WHEN I’d even get my money back!!! The absolute SCAMMERS!! Now having to go through my bank to get my money back and it’s put my hike in jeopardy THANKS MILLETS! NEVER WILL I EVER ORDER OR RECOMMEND MILLETS OR BLACKS TO ANYONE!! HOPE THEY GO BUST!!”

Posted 1 year ago

“Very poor service Made order for delivery. 2 items have still not arrived after 11 days and main item cancelled after waiting 10 days for it. Delivery stated 3-5 days”

Posted 1 year ago

“Excellent service from Laura at the Bracknell branch.”

Posted 1 year ago

“Customer service at Altrincham store was excellent. Had seen sun hat online but wanted to try on before buying. Phoned the store to see if it was in stock, and was told they would reserve it for me. Went to store @ an hour later and bought hat. Price instore £28, online £20, £17 with discount code and I was delighted that store matched online price with discount. Thank you Altrincham staff.”

Posted 1 year ago

“If you are thinking about buying a tent from millets - think again. I paid £1100 for a Berghaus tent that was faulty, and fair enough they offered to replace it and collect the faulty one. 2 weeks later I still have no tent as lost by DHL. DHL put fictitious updates on the system and Millets won’t do anything until 72 hours after the last update so you are left in limbo. Millets customer services take no ownership, their managers are too busy to take calls from dissatisfied customers. Ultimately the customer experience here is Millets have my money and have not supplied the goods and won’t find out why. Poor never again”

Posted 1 year ago

“Brilliant Camping Items , Great Prices , Fantastic Customer Service & quickly Dispatched, Kept upto Date Every Step Of The Way ! Thanks Millets 5 *******”

Posted 1 year ago

“Idiots take money for rucksack to then cancel and say none in stock... But get this will take 5 to fooking 7 dsys for my own money to be refunded 1st n ladt time i shop online with these of to go outdoors”

Posted 1 year ago

“Ordered a picnic table, but realised in just a few minutes that the dimensions stated were completely wrong. In fact they stated 3 different versions of dimensions. I called within 20 mins of making the order, to cancel, explaining the dimensions issue. I was told that the order wasn't on the system and was to ring back in about half an hour. I did and was told that the order had been shipped and could not be cancelled! I asked to speak to a manager and was refused. I was told the only solution was for me to return the item when it arrived. I told them that when I ended the phone call I intended to cancel the payment I'd made, luckily via paypal and that if they did not organise a cancellation immediately I would not be returning the item! I received a refund from PayPal within minutes of opening the dispute. I would NEVER order from them again!”

Posted 1 year ago

“Extremely poor customer service. Ordered on 7th May and still not received my parcel. Their delivery partner (Evri) are completely messing me around and lying about attempting delivery on THREE occasions, all of which when I’ve been in all day and no delivery has been attempted! I’ve even got a Ring doorbell so can prove the fact that they haven’t tried. Millets won’t issue me a refund and have ‘requested the parcel be returned to them’ however, in their words, this cannot be guaranteed!! I’m sorry, what am I supposed to do then?!?!”

Posted 1 year ago

“Placed an order for a stove and fuel, and then chased it up after a couple of weeks. '' Sorry, but it looks like they haven't got any, would you like a refund?'' Decided to wait, as its' a good deal! Phoned again 3 weeks later and spoke to a rep who I could barely hear due to background noise. Gave me a load of flannel about it not being on the system, IT team, blah blah blah. So I got a refund, thanks. If you believe the website, they are selling like hotcakes, but no reviews since March 15th. Funny that, I left a stinker but they only publish the good ones. That is very misleading. I will go elsewhere in future and suggest you do too.”

Posted 1 year ago

“Ordered Weber bbq but received lazy spa hot tub. Should have kept it cause it was £70 more but I wanted my steak grilled not boiled. Customer service were first class and arranged a pick up and re delivery asap.”

Posted 2 years ago

“*Buyer Beware* This company can’t deal with multiple orders, if you place an order then place another order afterwards, they will take the money for both orders and will then send you just the order you placed afterwards. Ignoring your previous order. Ignore your emails. If you are lucky enough to receive a box, It will be delivered by DHL, Who will leave it out in the rain for 8 hours at the back of your house, Where you are less likely to see it in December, Put a delivery card from Hermes through your door. Stick with Amazon, Lol.”

Posted 2 years ago

“Went here on 18/1/2022 Have bought Millets Lardy cakes and cream scones for years . Bought today and they were absolutely disgusting. The lardy cake had six currants in and the cream scones were like a brick hard !! . I am disappointed you have raised the prices and REDUCED THE INGREDIENTS. I won’t be buying again feel like have been ripped off.”

Millets 2 star review on 18th January 2022

Millets 2 star review on 18th January 2022

Posted 2 years ago

“Dreadful service. The whole process for reporting items missing in a delivery has barely concealed threats that strongly suggest they think you are lying. Will never, ever use again.”

Posted 2 years ago

“I order 2 camping chairs on 11th December. A week later when they hadn't arrived I sent them the usual "Where's my order" email only to be told they couldn't fulfill my order, but they still had my money. 3 weeks later and I am still trying to get a refund. Never would I use this company again and would recommend others to steer clear.”

Posted 2 years ago

“Cancelled half the order, with NO communication to advise this. BEWARE THEY WILL NOT OFFER REFUNDS ON DELIVERY EVEN IF THEY HAVE ONLY PARTIALLY FULFILLED YOUR ORDER AND YOU HAVE TO RE-ORDER!”

Posted 2 years ago

“My original order was cancelled but the store had failed to provide a refund. Customer service is poor. The staff pass the problem around and nobody takes ownership to resolve the issue. I am now going through the hassle of claiming with the bank to try and get my money back and because of that, I would not recommend using this business and if you do, approach with caution because if something goes wrong, you are on your own!”

Posted 2 years ago

“Returned goods to store. Got till receipt, and email to say goods returned. 2 weeks later, no refund. Millets denied goods returned. Say they can’t access system in store to check. Awful customer service. DO NOT use Millets. I have asked the operation’s director contact me. Seeing other reports on here, it is a clear systems breakdown. Millets must know there is a problem, but are oblivious to it.”

Posted 2 years ago

“Went to a Millets store, didn't have my size in stock, ordered it for me, took my money, told me 48 hours express delivery. So waiting a week later. Trying to deal with their customer services is like trying to bang your head against a wall. Awful company. Do not buy from this company”

Posted 2 years ago

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Millets is rated 1.8 based on 259 reviews