Mini Sport Ltd Reviews

Name: Mini Sport Ltd
Rating: 4.18

4.2 Rating 368 Reviews

79 %

of reviewers recommend Mini Sport Ltd

4.2

Based on 368 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email

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Phone:

+441282778731

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Mini Sport Ltd 5 star review on 17th October 2018

Gerry Simpson

Mini Sport Ltd 5 star review on 17th October 2016

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Seems to be an on going issue with minisport poor communication ,not being told that my item my take 5 months to arrive.If I had not emailed them with an update on my order I would not have been told about the delay .Can minisport please learn from these on going issues and keep the customer up to date if there's going to be a delay .”

Helpful Report

Posted 5 years ago

Hi Craig, We're very sorry that you're not happy with the wait for your RACE Specification 7 Port Head 37.7/31. Unfortunately, these are produced in very small batches, due to the complex and specialist nature of the castings. Unfortunately your order has caught us between batches, the foundry has us scheduled for a batch in Feb which is the soonest that we can receive them. Once again, we can only apologise and if you'd like to cancel your order - we'd be happy to issue you a full refund. Kind regards, Cara cara@minisport.com

Posted 5 years ago

“Una mierda la atencion al cliente. No responden los mails”

Helpful Report

Posted 7 years ago

Hello, I'm very sorry to hear that you think this about Mini Sport, we aim to respond to all mails. Could I please ask where the issues were so that we can strive to improve? Kind regards, Mini Sport

Posted 7 years ago

“Took a month for them to deliver my item, customer service was shoking was getting put on hold everytime i phone and times on hold were excessive. Definitely wouldn't use again”

Helpful Report

Posted 5 years ago

“Poor service receieved when i cancelled order. Had to chase for a refund as did not delivery parts nor keep me upto date with order progress. Never use again...”

Helpful Report

Posted 5 years ago

Hi Stuart, We're very sorry to hear that you feel this way about your experience with Mini Sport. We are aware that the long lead-time on this order was very frustrating and unacceptable to you, however we can only rely on our suppliers supplying us with the parts when promised. On this occasion we have not received the parts when expected which has delayed many orders - one of them being yours. We tried our very best to keep all delays kept to a minimum and provide customers with any information that we have. We can only apologise for any inconvenience this delay may have caused you that resulted in you wishing to cancel off your order. Once you requested a cancellation and refund, our Customer Relations Team completed the process, and refunded you within 24 hours of you requesting it, they also tried to contact yourself on Friday evening to advise you that the refund had gone through. There was absolutely no reason for them to be subject to your degrading comments in order to get the job done, it would have been done anyway, as promised. Once again, we can only apologise for the experience you have had with this order. Kind regards, Mini Sport LTD

Posted 5 years ago

“items ordered over 2 weeks ago not sent/received. Very poor response when called no feed back offered on possible delivery date for items out of stock.”

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Posted 5 years ago

“Fast reliable shipping. Well packaged,good prices and met all my expectations after receipt.”

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Posted 7 years ago

Thanks so much for taking the time to review us, we really appreciate it!

Posted 7 years ago

“Fantastic service, never failed on supplying the parts needed. Fast delivery and really well priced ??”

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Posted 8 years ago

Thanks for the review Victoria!

Posted 7 years ago

“very good service , very pleased from Spain thanks”

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Posted 8 years ago

“The time from which the payment was made until the product has been sent too”

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Posted 8 years ago

Hello, I'm sorry to hear that you feel it took too long to get your product out to you. Was the item in stock on our site at the time you placed your order? Kind regards, Mini Sport

Posted 7 years ago

“My order was incomplete, I am waiting for a back order as items were not in stock, --------- still waiting, packing was damaged, fortunately all items okay,”

Helpful Report

Posted 8 years ago

Hi Brian, Thank you for reviewing us, we really appreciate it. I'm sorry to hear that you were awaiting items not in stock, did these find their way to you quickly? I'm glad that your packaging protected your items, we take care to package goods safely and securely to protect parts in transit. Kind regards, Mini Sport

Posted 7 years ago

Mini Sport Ltd is rated 4.2 based on 368 reviews