Mini Sport Ltd Reviews

Name: Mini Sport Ltd
Rating: 4.19

4.2 Rating 369 Reviews

79 %

of reviewers recommend Mini Sport Ltd

4.2

Based on 369 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email

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Phone:

+441282778731

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Mini Sport Ltd 5 star review on 17th October 2018

Gerry Simpson

Mini Sport Ltd 5 star review on 17th October 2016

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“To be quite honest I'm NOT impressed with minisport what so ever. when I ordered my stage 1 kit I did not recieve the air filter that was supposed to come with it, it's been 3 months now and I still haven't recieved it even after I complained. I currently have 194 minisport points which the site will not allow me to spend. I am waiting on 2 Castrol decal stickesr to arrive 'when you get them in stock' from last month. Not impressed what so ever.”

Helpful Report

Posted 8 years ago

Hi Daniel, I'd firstly like to apologise for the mishap with your order in regards to the missing air filter, has this since been resolved and sent out to you? There shouldn't be a problem in using your Mini Sport reward points, this page will explain exactly how to use them https://www.minisport.com/mini-sport-reward-points - I hope that helps resolve that issue. Have you since received your decals? I offer our sincere apologies for all the problems you have had with your order and hope that a solution was reached. Should you ever have any issues again, please contact me direct on cara@minisport.com and I would be happy to look in to anything for you. Best wishes, Cara - Mini Sport Customer Relations Coordinator

Posted 7 years ago

“Certain parts were not in stock despite stating online that they were. Ordered several panels,none of which were sent due to the out of stock items. No contact to inform me of this so had to contact the company myself to see where my parts were. Over a week later.”

Helpful Report

Posted 8 years ago

Hi Matthew, I'm sorry to hear of your experience with us. We try our upmost to have stock of everything on our site, however occasionally we do have to wait for them to be delivered from the source manufacturer which unfortunately does add on to our delivery time. I can only apologise that you didn't receive any contact from us to inform you that your order was going to be late, we usually wait until we have it all to ship, however if something is out of stock we can ship the part of the order that we do have in. Should you ever have any questions or queries, please don't hesitate to get in touch with us direct on sales@minisport.com or 01282 778731. Best wishes, Cara - Mini Sport Customer Relations Coordinator

Posted 7 years ago

“I hard a problem with a broken room part and more answer in my e-mail”

Helpful Report

Posted 8 years ago

Hi Julien, I'm sorry to hear that you had a broken part. I hope this was resolved for you. If not please contact us direct on sales@minisport.com and we will be able to reach solution for you. Best wishes - Mini Sport

Posted 7 years ago

“Parts, as always are quality. I am in Canada and for reasons that do not relate to customer satisfaction or customer service Mini Sport will not ship by Royal Mail. The result-especially with UPS is that we are gouged with unreasonable brokerage fees. Minimum of $25 (even for a $5 part) and scale increases by value. Mini Sport also refuses to note on documents "Parts for Antique Auto" (both cars of mine are 25+years old and therefore antique). As such I am charged duty for parts when I should not be-competent broker would catch that but with the shipping options offered they don't they pay the fees-which they should not-and then charge the customer-efficient for them not the customer who then needs to undo the "work" done by the broker to expedite customs clearance by not doing their job and pointing that there ought not be duty. Incidentally if sent by postal service the brokerage fee is standard $5 and they will make inquiries of the customer when the item in the parcel could fall into a category of duty -parts for newer cars or no duty-parts fr antique cars. They actually do the job of a broker. Bottom line is I will not likely purcaghse from Mini Sport again until they sort out shipping options and listen to customers-owe and check the file I have spent about 5,000 pounds the last 18 months with you (and more than that at other suppliers as I restore a 64 Morris Mini Van. So to summarize great product no interest in the satisfaction of customer once its out the door!”

Helpful Report

Posted 8 years ago

Hi Malcolm, I'm sorry you feel this way about our shipping methods, however as a company on the whole, UPS works out much cheaper for postage on our parts than Royal Mail would, we're constantly working with various freight companies in search of the fastest and cheapest options for shipping to our customers and we can only hope that this is not a problem you encounter in the future should you choose to order from us again. Kind regards, Mini Sport

Posted 7 years ago

“I'm still waiting a back order and if I hadn't rung to enquire where my order was I would still be waiting for the whole lot Very poor”

Helpful Report

Posted 8 years ago

Hi Les, I'd like to apologise for this poor service you have received and if you could possibly please email me direct on cara@minisport.com I can investigate the issue further for you. Kind regards, Mini Sport

Posted 7 years ago

“too long delivery time - on the website, normally 4-5 days - unfortunately not applied.”

Helpful Report

Posted 8 years ago

Hi Francois, I'm sorry to hear about your delivery not being as quick as usual. Was this an overseas shipment? If you'd like to email me direct on cara@minisport.com with a few of your order details I'd be happy to look in to this matter further for you. Best wishes, Cara - Customer Relations Coordinator

Posted 7 years ago

“AAU8424 as supplied is not the genuine RHP bearing illustrated on the website catalogue. It is a cheaper copy and the website should say that it is a pattern part being supplied not the genuine article. Had to return mine for a refund, which of course cost me extra postage. If I had known it was a pattern copy I wouldn't have bought it. Disappointed!”

Helpful Report

Posted 8 years ago

Hi Chris, I'm very sorry to hear that you were disappointed with Mini Sport, unfortunately AAU8424 is not a genuine product and it is not listed as such on our website. Kind regards, Cara - Customer Relations Coordinator

Posted 7 years ago

“The SU carb I purchased arrived defective. I have been requesting resolution since March 23. I am very disappointed in the amount of time it has taken and cannot drive my car until a working product is received. I have sent a pic and video to show the problem. Please expedite me a replacement carb and issue a pick up request for the defective one right away.”

Helpful Report

Posted 8 years ago

Hi Bradley, I'm sorry to hear that the SU card that you purchased was defective. Could I ask if this problem has since reached a resolution? If not, would you like to email me direct on cara@minisport.com and I can look in to this for you. Kind regards, Cara - Customer Relations Coordinator

Posted 7 years ago

“Wrong part number supplied but replaced with correct item within a few days.”

Helpful Report

Posted 8 years ago

Hi Terry, I'm sorry to hear that we supplied you with the wrong item, although I'm happy to hear that the issue was resolved quickly. Kind regards, Mini Sport

Posted 7 years ago

“Site runs like crap. Hire real programmers. You sure can afford it”

Helpful Report

Posted 8 years ago

Hi Krzysztof, Our site is something that is being worked on constantly and we always jump straight on any issues reported to us. Kind regards, Mini Sport

Posted 7 years ago

“Item did not fit vehicle, would have taken some serious modification which I was not willing to do simply as the product was meant to retrofit and because of the cost it had been damaged. Returns processes poor. Took three weeks before getting my money back! Really disappointed.”

Helpful Report

Posted 8 years ago

Hi Brendon, I'm sorry to hear that you were disappointed with the experience you had with Mini Sport, could I ask why the item did not fit? Was it listed incorrectly? We strive to correct any issues as soon as we can. I can only apologise for the length of time it took to get your refund processed. Best wishes, Cara - Customer Relations Coordinator

Posted 7 years ago

“No reply to several emails 1 week after the order. I just understood of the 5 items ordered was missing after receiving it. No detiver 8 days after accepting to receive the missing set of ordinary spark plugs”

Helpful Report

Posted 8 years ago

“It took 3 weeks from order before shipment was sent. Not any warnings about long delay when order was placed, and not any communication about delay.”

Helpful Report

Posted 8 years ago

“The time from which the payment was made until the product has been sent too”

Helpful Report

Posted 8 years ago

Hello, I'm sorry to hear that you feel it took too long to get your product out to you. Was the item in stock on our site at the time you placed your order? Kind regards, Mini Sport

Posted 7 years ago

“Ordered a lot of equipment from Minisport in the last few weeks and generally everything has been excellent. I put a poor rating only because of one item which I received yesterday (the Rear Negative Camber and Tracking Brackets) that are not fit for purpose. They are an extremely poor fit (if you can get them on at all) and the thickness of the bracket, plus welded on serrated plate, plus the adjusting plate means that there is insufficient thread left to torque up the nut on the rear suspension arm. I will be sending them back along with a couple of items that we now don't require (my son wants to fit the John Cooper stage 3 kit!) Hope this is of help. Simon”

Helpful Report

Posted 8 years ago

“I was messed about regarding some wheels I ordered, on the website kept saying delivery 10-14 days then was told they wasn't in stock, I was that fed up, I got a refund!”

Helpful Report

Posted 8 years ago

“1 negative that is not communicating that by not having the product shipment is delayed. 2nd delay receiving payment from sending in my case: 49 days 3rd rising repeatedly from the shipping 3 times”

Helpful Report

Posted 8 years ago

“I ordered £640 worth of stuff items were marked as in stock. Except for carpet and roof lining which were said to be 2_3 week special order. I am still waiting seven weeks later for some of my items. A pair of headlamps. Some of the items I have received are cheap nasty junk. But hey ho there you go. I own a restoration bodyshop and will not be using your company again unless I'm really desperate. Communication was terrible not even a quick message to explain the delay. I've had to chase you for seven weeks. Ps where are my headlamps???”

Helpful Report

Posted 8 years ago

“Had all parts I needed in stock at a good price however I paid over £17 for next day delivery and was told the next day my items had been dispatched however it hadn't. It took 5 days for me to receive my items and minisport wouldn't refund my delivery charge although it was down to them not dispatching my item on the day I was told and was no fault of the delivery service they use. Unlikely to use minisport again.”

Helpful Report

Posted 8 years ago

“I've had it with Minsport. I've been dealing with them since the early 90's and their service becomes worse and worse. Very long delivery times, up to 3 months, while the parts supposed to be in stock. Raising shipping costs twice after the order was made and payed. Poorly fitting products, even after promising they would fit perfectly. Sending the wrong parts, and the list goes on and on. Never any excuse or compensation. Not even a single % of discount after all these years. Why bother? We have Minispares, Somerford and Swiftune, just to mention a few.”

Helpful Report

Posted 8 years ago

Mini Sport Ltd is rated 4.2 based on 369 reviews