Mini Sport Ltd Reviews

Name: Mini Sport Ltd
Rating: 4.18

4.2 Rating 368 Reviews

79 %

of reviewers recommend Mini Sport Ltd

4.2

Based on 368 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

+441282778731

Write Your review

Tell us how Mini Sport Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Mini Sport Ltd 5 star review on 17th October 2018

Gerry Simpson

Mini Sport Ltd 5 star review on 17th October 2016

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mini sport is going to look at the 4 pinion diff whe bougt and wich has broken and ruined the engins. I hope the outcome wil be satisfying for both of us.”

Helpful Report

Posted 7 years ago

Hi Rob, Just to let you know that we've received your review and I've passed this on to the appropriate department who has assured me that we will look in to this for you, I'll get back in touch with you as soon as I have an answer. Kind regards, Cara - Mini Sport Customer Relations Coordinator

Posted 7 years ago

“Received everything as expected. Excellent quality. Cost of shipping could be a lot better.”

Helpful Report

Posted 7 years ago

Hi John, Thanks so much for taking the time to review us, we really appreciate it! I'm sorry that you found our shipping costs to be high, this is something we are working on constantly and have very recently lowered freight costs again. We do not make anything on shipping and are always in negotiations with couriers to get the best possible deals for our customers. Kind regards - Mini Sport

Posted 7 years ago

“Purchased a hilo kit and rear subframe for a light resto project. The hilo kit is as expected, and looks fair value for money based on perceived quality of construction. The "pattern" subframe could be vastly improved for little extra cost during construction. The welding is patchy at best, and the coating is almost transparent. I appreciate the description points to the "genuine" subframe as being better quality, but for £200 plus the alternate one should be better finished. Half an hour with a welder and its better, then primed and painted, and it fitted with not too much difficulty. Postage costs were fairly high, but delivery was prompt . I will use again, but the subframe manufacture could and should be improved at no cost to the end user, especially as steel costs are now back at reasonable levels.”

Helpful Report

Posted 7 years ago

Hi Iain, Thank you for taking the time to leave us a review, I'm sorry to hear that you feel that our subframe wasn't finished as you expected. Our freight costs are something that we are constantly working at and have very recently launched new prices, plus we are also running free UK delivery as an offer. Best wishes - Mini Sport

Posted 7 years ago

“Happy with goods just took a long time to arrive”

Helpful Report

Posted 7 years ago

Thanks so much for taking the time to review us, we really appreciate it! I'm sorry to hear that you felt it took a long time to arrive, were all parts listed as in stock when you ordered? Best wishes - Mini Sport!

Posted 7 years ago

“my opinion is: it spends too much time from the date of the order to the date of preparation and consignment.”

Helpful Report

Posted 7 years ago

Hi Alberto, We're sorry that you feel this about our shipping time, we strive to get goods shipped out as quickly as possible, even to overseas and we are constantly working with freight companies to work out the fastest and cheapest options for our customers. Kind Regards - Mini Sport

Posted 7 years ago

“I would like to give a good review but I'm still waiting for a part that I ordered about 3 weeks ago which I think is too long.”

Helpful Report

Posted 8 years ago

Hi Danny, I'm sorry that you waited so long to receive your part, was it listed as in stock when you ordered it? Occasionally we have to wait for parts to be delivered to us from outside sources. Kind regards, Mini Sport

Posted 7 years ago

“still waiting for some parts that not available in your stock”

Helpful Report

Posted 8 years ago

HI Hamad, I'm sorry to hear that you're still awaiting on stock, ocassionally we do have to wait for delivery from our outside suppliers however these waits are indicated by stock levels listed on product pages. Kind regards, Mini Sport

Posted 7 years ago

“good stock and nice offers.”

Helpful Report

Posted 8 years ago

Hi Roland, Thanks for the review! How could we improve in your opinion to get it to 5*? Thanks, Mini Sport!

Posted 7 years ago

“missing more communication with the customer to know what the status of your purchase.”

Helpful Report

Posted 8 years ago

Hi Francisco, I'm sorry to hear that you feel there was a lack of communication from us. If you should every have any questions of queries about the status of an order, please don't hesitate to het in touch with us on sales@minisport.com or call us directly. Best wishes, Mini Sport

Posted 7 years ago

“Parts are of decent quality and good on price. However, the website may tell you something is in stock when in fact it isn't. There is also a lack of contact from the company to tell you that your order will be delayed as parts are not available. I had to chase them 3 times to find out where my order was and why it hadn't been dispatched before I was finally told that there was something out of stock.”

Helpful Report

Posted 8 years ago

“Good company, was slightly disappointed in the amount of time it took to arrive but the staff was very helpful with all inquires”

Helpful Report

Posted 8 years ago

Hi Brian, Thank you for your review, and I'm happy to hear that you found our staff to be helpful. I'm very sorry to hear that you were unhappy with the amount of time that your order took to arrive, although we sometimes have to order parts in, although if this is the case the stock level on our site is listed with the time you may have to wait for stock eg. 7-10 days. Kind regards, Cara - Customer Relations Coordinator

Posted 7 years ago

“The products that were promptly delivered were all correct and of good quality. However 2 items were not delivered and no communication has been received about whether and when the outstanding items will be delivered. I have phoned & spoke to a very helpful person but I'm still unsure of if and when, and so do I source from elsewhere??”

Helpful Report

Posted 8 years ago

“Placed order online. 5 days later order still hadn't arrived. When I made contact to find out about order I was told, one the items was out of stock and you was waiting for item to arrive. While I acknowledge while ordering it said stock was low it didn't say item was out of stock. It would have been nice to receive notice of stock issue. Having said all this my issue was dealt with very quickly and I received items within 48hrs”

Helpful Report

Posted 8 years ago

“Pros... Price good, Low Shipping costs Cons... Several items were added to my basket (that I had not ordered) just before I was to proceed to payment. Therefore buyer beware. Hopefully this glitch will be corrected soon. Fortunately I double checked, so had to back track and delete the EXTRA items before I confirmed the order. My Tyres are due within 48hrs”

Helpful Report

Posted 8 years ago

“Parts are always good. Delivery a bit too slow.”

Helpful Report

Posted 8 years ago

“Hi all, I have placed 2 orders with you recently.Both orders presumably had pieces on back order.I would like you to notify me if the order cannot be completed and an approximate delivery time.The current order for which I am still waiting was processed(and billed at the same time,making interest on my money?) at the beginning of the month.If I place an order which you cannot process in total,I would suggest that you; 1. notify me of the status of the order. 2.bill me when the order is being processed for shipping.”

Helpful Report

Posted 8 years ago

“Not very quick at shipping parts.”

Helpful Report

Posted 8 years ago

Hi Matthew, I'm sorry to hear that you felt we weren't very fast at shipping parts, were all the items in stock on our website when you placed your order? Often the hold up will be us waiting to get the stock in from external suppliers when an item ordered is out of stock, however the estimated wait is always listed on our site with the out of stock items. Kind regards - Mini Spor

Posted 7 years ago

“Purchase went without any problems except for one glitch: I could not make any purchase as long as maintained my name (Dejan Davidovic) and address (Serbia) as a purchaser. The moment I changed the name of purchaser (Dragica Forster) and the address (Germany) being the same person to whom the goods should have been delivered - the purchase went through. In both cases the payment was to be made from Germany and not from Serbia. This experience I had only with Mini Sport, did not have one with Mini Spares and not with sellers from Germany, France etc.”

Helpful Report

Posted 8 years ago

Hi Dejan, I'm sorry to hear of the trouble you experienced when placing your order however we've looked in to this for you and there is no apparent reason that Serbia shouldn't be a valid option, it is in the list of countries that we deliver to, I'm sorry I can only apologise for the inconvenience this may have caused you and I hope that this won't be an issue in the future. Kind regards, Mini Sport

Posted 7 years ago

“While the product selection is quite good, the inability to know if an item is in stock or not through the website is frustrating. After order communication is non-existent and an order can sit for days/weeks/months without any customer communication. Even inquires on order status are responded with vague answers and non committal for dispatch. Long delays between order and delivery, with zero status communication from minisport is driving my business elsewhere. I own an eCommerce company, I'm well educated in this type of operation; Minisport is severely lacking in customer service / communications and loosing business because of it!”

Helpful Report

Posted 8 years ago

Hi Todd, I'm sorry to hear that you had difficulty viewing stock levels on our site, there is a small colour indicator on the product page that informs the customer of our stock and also gives a new stock expected delivery date. I would like to apologise for the lack of communication received on the status of you order, this is an area we know we are lacking in and is something we are working on. We do however aim to be accurate with all our responses to the best of our knowledge, however when dealing with external suppliers, this is not always possible. I'd like to apologise once again for the poor experience you have had with Mini Sport and hope that should you choose us again you have a much better, possessive transaction. Kind regards, Mini Sport

Posted 7 years ago

“Still not receive my orders”

Helpful Report

Posted 8 years ago

Hi Yim, I'm sorry to hear that you were in waiting for your order. I hope this reached you quickly. Should you ever have any queries with Mini Sport please don't hesitate to contact us direct on sales@minisport.com best wishes - Mini Sport

Posted 7 years ago

Mini Sport Ltd is rated 4.2 based on 368 reviews