“Overall very happy with service but was charged for an item that did not arrive. That was meant as a birthday gift. Which is disappointing. I think the wrong item was put in instead.”
Hi Pam,
We're very sorry for sending the wrong item. We have emailed you and will be Express posting the correct item to you today. You are also welcome to keep the product you received in its place. We hope your daughter has a great birthday :)
“Such a huge range! Everything my kids ask for can be found here. Service is outstanding - friendly, communicative, helpful. And delivery incredibly fast.”
“As usual you guys are fantastic! Shipped on the day I ordered and the models arrived in a matter of days. By far one of my favourite Breyer model horse suppliers in Australia! Thank you ❤️”
“Such quick postage and being free also!! Absolutely loved our realistic animals - the quality is superb :) thank you so much!! Will definitely purchase from this business again!”
“I purchased a set of fjord horses (my favourite breed) from Mini Zoo. I had no issues navigating the site, all the way through to purchasing. They were packaged well and arrived fairly quickly. The only thing is that my fjord mare has a couple of marks but that isn't the fault of the seller. I will definitely be purchasing from them again.”
“Unfortunately, the couriers never seem to read the instruction Please Leave at Door.
They then send it to a far away post office. Items great, delivery poor.”
Hi David,
We're sorry to hear that you received a poor delivery service from Australia Post. Your instructions were included on the package as requested. Glad you're happy with your items :)
Hi Brad,
Apologies there have been some delays with Australia Post due to the Covid lockdowns across NSW and VIC. The parcel left our warehouse 13 days ago. We have tracked it and it has been scanned in a Melbourne facility this morning. We expect you should receive it very soon. Thank you for shopping with MiniZoo :)
