“had seen several unboxing videos where the item came in the original yellow box, so I was a little surprised when mine arrived without any packaging, just the item itself.
My child was very happy with it, so I didn’t want to make a complaint. However, as this was a gift, I do feel that opening the box is part of the experience. It was a little disappointing not to have the original packaging.
I just wanted to share this as feedback for future orders.”
Hi Hyunjun, thank you for taking the time to review. Please note that the Recur dinosaur you bought from us does not come in a box here in Australia. As with all of our products, we send them in the original packaging that they come to us in, as well as extra protection within the box that they are sent in. Our product images and description both have no mention of an outer box being included with the product, so the item ordered was the exact item you received.
Please feel free to reach out to us in the future with any concerns you may have.
Kind regards,
The MiniZoo Team
Hi, sorry to hear you have received a figure that doesn't stand well. Plastic warping can happen with PVC figures, but there's an easy fix. To straighten simply heat the model with warm water or a hairdryer, then hold the part in the correct position while running under cold water. This resets the plastic in the correct position and should help the figure to stand again.
“My 4 yr old grandson loved the green tree snake the other 3 snakes were solid non moveable . He was very disappointed with them .
Thanks Leonie sheedy”
Hi Leonie, thank you for your review. The majority of our figurines are realistic models that consist of one solid piece, which makes them non-movable. However, if your grandson is looking for movable snakes, I would like to recommend the rubber snakes which are soft and can be moved. Here is the link to check them out: https://www.minizoo.com.au/wild-republic/wild-republic-rubber-snakes/.
Hi Brian,
We're sorry you haven't received your order yet. We're aware that Australia Post is experiencing a lot of delays lately. We hope your package will be delivered soon!
“Overall very happy with service but was charged for an item that did not arrive. That was meant as a birthday gift. Which is disappointing. I think the wrong item was put in instead.”
Hi Pam,
We're very sorry for sending the wrong item. We have emailed you and will be Express posting the correct item to you today. You are also welcome to keep the product you received in its place. We hope your daughter has a great birthday :)
“Unfortunately, the couriers never seem to read the instruction Please Leave at Door.
They then send it to a far away post office. Items great, delivery poor.”
Hi David,
We're sorry to hear that you received a poor delivery service from Australia Post. Your instructions were included on the package as requested. Glad you're happy with your items :)
Hi Brad,
Apologies there have been some delays with Australia Post due to the Covid lockdowns across NSW and VIC. The parcel left our warehouse 13 days ago. We have tracked it and it has been scanned in a Melbourne facility this morning. We expect you should receive it very soon. Thank you for shopping with MiniZoo :)
