“great lovey ,, dogs packed super well ,, cant wait to buy the new collecta horses ,, i have marked for when they come in 2022 very happy with my purchase ,, thanku DEBRA MERRY CHRISTMAS TO ALL AT MINI ZOO REGARDS DEBRA”
“This time [rating] not so good.
You have constrained buyer [me] from changing orders once placed - but then you change my order [item n/a] and offer credit rather than refund.
Hardly customer focussed.
No follow-up needed - I tell because you asked.”
Hi Geoff,
We're sorry that you weren't so pleased with your recent order. An email was sent at the time explaining the situation (and we apologised sincerely for being unable to supply the REBOR model that was on clearance). The refund for being unable to supply this item has now been processed. Please feel free to contact us at any time if you are dissatisfied during the ordering process.
We hope you're happy with the items you've received nonetheless.
