Prize Plums Reviews

Name: Prize Plums
Address: Head Office, 5 Church Road South (NOT RETURNS ADDRESS), Liverpool
Rating: 4.51

4.5 Rating 389 Reviews

87 %

of reviewers recommend Prize Plums

4.5

Based on 389 reviews


Shipping & Delivery
Accurate And Undamaged Orders	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Communication Channels	Telephone, Email

Visit Website

Phone:

01244 735 725

Email:

support@prizeplums.co.uk

Location:

Head Office, 5 Church Road South (NOT RETURNS ADDRESS)
Liverpool
L25 7RJ

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Prize Plums 1 star review on 1st July 2021

Anonymous

Prize Plums 1 star review on 17th April 2021

Prize Plums 1 star review on 10th March 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service second to none , dealt with the issue professionally and promptly”

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Posted 5 years ago

“The dongle I ordered from this website is perfect! it was written as "original" never taught I could find one here, works like a charm, well done I'll be coming back for more best of luck team :)”

Prize Plums 5 star review on 4th March 2019

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Posted 5 years ago

“Over three week wait for a phone cover but what really disappoints me is seemingly no movement on the tracking tool -feeling like I’ve been had. I just want to know when it will arrive! Despite the delay in receiving my phone cover I have to say my concerns were dealt with promptly and fairly. Customer service and communication was in fact very impressive. Thank you.”

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Posted 5 years ago

Hi Michael, there are no tracking points between getting on the plane until it comes out of Heathrow airport so that's why the parcel appears stuck, your item is currently at Heathrow airport awaiting customs clearance, we have no control over customs and how long they keep parcels for, they do not normally keep them for this amount of time, there is also a slim chance that it has been lost in transit, however, your wait is unacceptable and even though we feel that we are not at fault we have issued a full refund, you can also keep the item when it arrives free of charge, in the unlikely event that it does not arrive within 7 days please contact us at info@mintymelons.co.uk and we will send another one out free of charge, customer satisfaction is our number one priority , we hope we have resolved your concerns, if we can help you further please do not hesitate to contact us, best regards, Michael

Posted 5 years ago

“No response after 2 emails. Tracking only states that the item is coming from China - no mention of wether it was dispatched or not... It’s been 10 days no item, no response - not a happy customer 1) Got a reply from Minty Melons, my issue is getting sorted. Quick replies when you get them on the case.”

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Posted 5 years ago

Hi, maybe our replies when to your spam folder , you should have received a shipping notification from us around 7 days ago , however customer satisfaction is our number one priority so we have refunded you in full and you can keep the items free of charge :), many thanks, best regards, Gino

Posted 5 years ago

“Will use again”

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Posted 5 years ago

“A present arrived for my Fiat 500 :), i was surprised at the quality for the price, i have only given 4 stars on the account that they took 15 days to arrive but this was expected as the delivery times are quite vague , over all i recommend Minty Melons for the things that you can not find easily elsewhere, thanks a bunch melons :)”

Prize Plums 4 star review on 20th February 2019

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Posted 5 years ago

“Product as described and fast delivery. Will buy again.”

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Posted 5 years ago

“Excellent service and products Highly recommended 👍”

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Posted 5 years ago

“Ok I'm not in a habit of writing reviews, but praise where it's due, First off, I thought the service was excellent, Cheery & certainly very helpful, if asked then I'd have no problem recommending them to anyone. Personally I found them to be one of the most reliable I've ever dealt with & the delivery times are going to be hard to beat, this I assume, is always really fast, as your dealing with a company based in the UK, which is definitely refreshing, There was no language barriers or prolonged waiting times for a response. The website is easy to navigate, & when I had any questions the customer service was there almost immediately, there wasn't any of these horrid long ques to speak with someone, It raises the question as to why some "UK" based companies are going so awry, I feel like some websites could take a leaf out of their book, in keeping their customer service base within the UK, as it felt like a more caring well articulated personalised response. over all I'd give them a 10 out of 10. & they're worthy of that accolade, There are very few that will beat them, in particular; their customer service, & how they exceed the estimated delivery times. If your new to them, them then my advice would be to trust them, they never let you down. I hope this helps appease any worry a new customer may have & I truly hope that it, in some small way, elevates the status of a good company. Best wishes & thanks Rab.”

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Posted 5 years ago

“2nd time I have ordered from this company really pleased with items”

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Posted 5 years ago

“Very happy excellent service”

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Posted 5 years ago

“Delivery time was excellent,communication and response to questions answered very fast and politely. Overall a fantastic shopping experience.would highly recommend. Not to mention brilliant value for money.”

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Posted 5 years ago

“Brilliant,fast and efficient service. Timely delivery and very friendly response in a timely manner. Absolute pleasure doing business. How it should be done. A+++”

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Posted 5 years ago

“Absolutely amazing. First class customer service with timely responses to any and all questions.excellent delivery time. highly highly recommend.”

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Posted 5 years ago

“Original: Awfully slow delivery time. Ordered the weekend before Valentine's Day hoping my order would arrive in time. It is now over a week later and I still haven't received it! Took 4 days just to start the dispatch process! They ship their stock from China so it's stupidly slow. Don't buy from here if you want a quick dispatch. Edit: They asked for me to revise my review so here is my scathing follow-up. I still haven't received my order, yet they claim my issue is resolved and ask me to change my review in response. It seems they think offering me the order for free causes the issue to be resolved. However, the company has failed to recognise why I am dissatisfied. My review will stay until I receive my order and I'm now going to complain about more than just the delivery time so it may even stay after. So here are my reasons: 1) I didn't get the order in a reasonable time and it was supposed to be a gift. Yes they do allow for a large number of days shipping time on their website, however, when I asked to cancel my order realising it wouldn't arrive in time, they suddenly dispatched it rather than cancelling it. Their policy means you can't cancel after dispatch so this seemed deliberate. I then regrettably put my faith in the company's logistics supplier to get my order to me by the weekend which it failed to do, leaving me with nothing to give to my girlfriend for Valentine's. I would've ordered from somewhere else if they had allowed me to cancel but I wasn't going to take my chances on their promise of a refund until I had at least received the product. 2) Their customer service is unprofessional, with more focus on getting rid of bad reviews then actually empathising with the angry customer. In less than 24 hours I received three emails with different responses to my review from the company. One response is fine. Give me a chance to respond, I'm a busy man. They also claim in one of their responses that they 'tried to ring and email me to no avail', as if I wasn't allowing them to resolve the issue. I have had no missed calls recently and they have literally given me a day to reply so it isn't 'to no avail'. They're also telling me that my review is 'unfair' and that I should change it. If you care about customer satisfaction don't use language like this to shame your customers for being dissatisfied. No matter how I review you should always talk with empathy and professionalism, you have no right trying to make me feel bad for leaving a bad review. 3) I believe they are getting bad reviews removed from this website. I literally cannot find my review on the public review page so I'm hoping it will reappear when I post this edit. I hope they didn't get it taken down because I'm still not satisfied. They also used my full name in their response when my review was written as anonymous - so I want to know if the response is public as it could be a data breach. I'll re-edit this paragraph after I submit this edit based on what I see so I hope they will check my re-edit before they respond to this paragraph. 4) Their logistics supplier provides rubbish tracking info, they clearly haven't considered the needs of their customer base. It's all in Chinese so I have no idea what is happening with my order! All I wanted was a damned stuffed toy for my partner, I'll go to Amazon next time and get it in 3 days!”

Prize Plums 1 star review on 18th February 2019

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Posted 5 years ago

Hi, we apologise for any inconvenience caused, you have been refunded in full and you can keep your item free of charge when it arrives, have a great day, best regards, Minty Melons

Posted 5 years ago

“I Ordered a wrong phone case but still compensated me by sending another one for free, awesome customer service.”

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Posted 5 years ago

“Received perfect eye lashes for my birthday! Thank you minty melons! Would definitely recommend”

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Posted 5 years ago

“Happy all round, great service , grandaughter very happy with her river phone case , Thank you”

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Posted 5 years ago

“quite good customer support, a bit slow on delivering the package but worth waiting for , many thanks”

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Posted 5 years ago

“Although a bit slow on delivery but then I read the shipping & delivery policy. Appreciate the really nice customer service, quite helpful, I'd recommend.”

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Posted 5 years ago

Prize Plums is rated 4.5 based on 389 reviews