“BAD EXPERIENCE. I ordered 2 kurtas based on the size chart. They sent me smaller sizes. When I contacted the customer support, they asked me for measurements. Made me change my tape measure 3 times because it did not have 8 markings per inch where mine had 16 markings. For crying out aloud, an inch is the same on all tape measures. It's been 3 months and I had sent pictures multiple times showing the measurements on the garments with my new tape, and compared to the size chart for that garment as per my order. They insist that 16.5 in is the same as 19 in for the shoulder measurement on their chart. They keep saying they escalated it but I get the same response. They are crooks and they cannot accept that they made a mistake. Please can you share the CEO number so we can bombard them with how bad their service and quality is.”
“We ordered Kurta for our Diwali celebration. When it arrived, we were shocked by its poor quality. It was covered in stains and odd prints. After our complaint, Mirraw suggested to "Just wash it". After washing it in cold water by hand, the whole laundry was covered in black stains as the colour came off the gourmet completely. When we sent the company all the photos and videos, they advised us to send them back to India at our own expense. They are scammers, so please stay away from them.”
“Sent wrong item. Customer service was non existent. Took several calls just to speak with someone. They said send pics of wrong item and they would try to escalate it... Very disappointed.”
“Do not Trust Mirraw. Extremely ridiculous service and products.. poor poor poor quality.. delivery time is more than months.. no one answer the calls.. they send you email for replacement but still send you very poor product”
“Worst Company Ever – Wrong Product Sent and Poor Customer Service"
Review:
I am extremely disappointed with the service and product quality from Mirraw. I ordered a saree that was advertised as dark blue, but what I received was a completely different color—pure black—and the quality was far below what was promised. To make matters worse, the company has been unresponsive to my request for a full refund, despite my numerous emails explaining that this was not my mistake, but theirs.
I understand their policy on non-returnable stitched items, but this situation is different. I received the wrong product and poor quality material, yet they continue to offer minimal refunds (starting at 10%, then 15%), which is completely unacceptable. Why should I, as the customer, be penalized for an error on their end?
Their lack of proper customer service and failure to address the issue has been incredibly frustrating. This is by far the worst company I have ever dealt with. I would not recommend them to anyone based on my experience—buyer beware”
“The quality is terrible. The product doesn’t look like the picture . Very bad customer service. No one is bothered to resolve an issue . I received a wrong product and had to follow up multiple times to get mine . Still didn’t receive it”
“Beware of these scammers. I tracked my order multiple times via email and phone and no one gave me the correct information. after many emails and calls, they informed me the order would take an extra 12-15 days to deliver just 3 days before my event. Mirraw is not a trustworthy and professional company to order your items. don't believe them as they are lying to customers and you will end up with no solution.”
“No products are inspected before shipping. All 7 products ordered had issues.
No one picks up phone. Email replies with scripted lines without even looking at the issue.”
“Do not trust MIRRAW. They supply very poor quality materials. I had return two items recently, now struggling to get the refund. Each day I am receiving email from MIRRAW with different stories about my refund. The return post tracking says item delivered. However MIRRAW create stories each day delaying the refund. Return postage we have to pay from our own pocket which MIRRAW will not refund. So please do not engage MIRRAW. It is waste of money and time.”
“After reading all these reviews I have decided to give my business locally here in Vancouver rather then shipping something from Mumbai….especially when it says buy one and get three free, who gives anything for free in this day and time …come on . Hard to believe.thanks but no thanks.”
“I ordered a salwar kamiz n paid for stitching. I had never seen such a horrible thing in my life
Measurements were totally wrong.I ordered size 38 ,I received size 36. They either don’t understand English or they just send you what they have.I send them pictures.They kept saying that they will sort out the issue in 24 hours and kept apologising for the delay. At the end I got fed up and asked them to forget about it. I wouldn’t even put it in for charity. It would be a disgrace for the people in need.
I wish I could post photos of the dress.I don’t believe any of the positive reviews”
“Worst online shopping experience ever! We ordered two clothes out of Germany as a wedding gift, to be delivered inside India. After three weeks(!), only one garment (saree) was delivered, after numerous incorrect info-mails re delivery status. Yesterday came the dispatch info for the second garment, when checking the tracking no. it said that the parcel was not picked up as the order was cancelled, which was confirmed by the seller. We requested a refund which was granted (as the goods were never delivered and the gift wrap for which we had paid was not made). Now, we are informed that we have to return the garment (which we never received) to the seller. Luckily we have two days left before the wedding to look for another present, but we will obviously never order again with Mirraw as they are unreliable. Or maybe they cancelled the second part of our order because we complained about the poor handling of the first part, trying to get rid of unpleasant customers?? Appropriate rating would be minus one star.”
“The stuff sent does not match with whats advertised. Pathetic packaging and really not worth the price. Very poor quality. Got something different from what I had ordered.Complete sham and fraud perpetrating company.”
“Please don't buy from this company. They deliver damaged goods and bad quality due to that they have 7 day return policy. Very bad customer service. I will never ever recommend them again.”
“If I could give zero I would! The outfit is described as pink zari lengha. The picture shows a pink lengha with silver zari work. The outfit sent is red with bright gold zari work of the cheapest kind possible. Also the dupatta is described as "silk" but the material is actually "plastic". Mirraw is an absolute con outfit. Stay away.... You will neither be able to wear the outfit or return it and get a refund!! There should be criminal charges brought against Mirraw!!”
“Despite the website saying my payment has not gone through, payment was taken from my account. l sent the screenshot of the payment and was asked to wait for 24 hours. It's now been 4 days and they won't respond to my email”
“AVOID LIKE THE PLAGUE! TOTAL SCAM
As an international buyer I ordered an outfit and a necklace from the website. Big mistake! The items were of poor quality and did not fit. I contacted them asking about their refund process. I followed their strict instructions and paid £35 to return the item tracked and signed to the address specified. The tracking number showed it was delivered yet they stated they had not received it. They had told me to label the items as "defective" as part of the refund. They refused to give me my money back and Paypal sided with these criminals. Do not recommend anyone purchasing from here. Awful company with a typical indian mentality. They should be shut down.”
“VERY DISAPPOINTED!!!! I bought from Mirraw quite a few times and the outfits were beautiful, even recommended family and friends but NEVER AGAIN! I bought an outfit for my nephew's wedding when it came it looked NOTHING like the online photo. I have been emailing since 5/31/2024 and have not heard from them. I got an initial response that it was sent to their "concerned team", whatever that is. It's so unprofessional when a company takes your money immediately when you place an order but fails to meet its customer service obligations when there is a problem. The owner of this company hopefully is reading these reviews and will improve the customer service.”
