Mirraw Reviews

Name: Mirraw
Rating: 3.29

3.3 Rating 193 Reviews

58 %

of reviewers recommend Mirraw

Company Reviews

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Metrics

3.3

Based on 193 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 27%
Customer Service
Communication Channels	Telephone, Email

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Mirraw 1 star review on 4th December 2024

Sam

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered from Mirraw (Order M589488594), and the item I received (product 4757570) looks nothing like the photos and description on their website. The quality is also clearly lower than what the listing suggests. I called customer support, followed up by email with photos of the delivered product next to the website listing, and asked for a return. Instead of fixing it, their support team insisted the product was “the same”, without any explanation, even though the difference is obvious from the photos. Getting something different from what you paid for is bad enough. Being told it’s the same when the evidence says otherwise is worse. I’d strongly advise checking reviews carefully before ordering, and keeping photos of everything you receive.”

Helpful Report

Posted 4 hours ago

“⭐ no option of "0" star Very disappointed with my Mirraw purchase. The stitching and finishing were not as shown in the product images, and the actual garment looked noticeably different from what was advertised. The packaging was also extremely poor. The garment arrived crumpled, wrinkled, and poorly handled, with no proper presentation or protection. For the price paid, I expected much better quality control and professional packaging. The product I received did not match the quality shown online. I would not recommend Mirraw based on this experience.”

Helpful Report

Posted 3 days ago

“two sarees i ordered and they were packed like a ball instead of sending them nicely in a cardboard box, Both the sarees crinckled,squeeshed, plastic packing crushed, Does not look new to give someone as gift, One saree color is darker than shown in the photo, Other saree so called zari woven thread, That thread s coming out many places, I just received sarees today around 2 hours before, i am so annoyed and unhappy, After charging this much money for the cheap material they provided, This is the delivery service they gave and sent the product in such a bad way to save their little money, they spoiled the sarees”

Helpful Report

Posted 1 week ago

“Please do not buy from this website Terrible customer service My order was not delivered completely . Recurrent emails regarding the missing order to be refunded was totally ignored and I will never ever order from this site again . My total order was close to INR 35000& the missing item was inr10k . No consideration for hard earned money by common people”

Helpful Report

Posted 2 weeks ago

“Absolutely the worst! Do not recommend at all! My friends warned me against this site as they too had bad experiences but I figured let me just give it a try. I ordered a dress following THEIR size chart and ordered it accordingly. 3 weeks later my dress arrives in the mail and I can clearly tell by looking at it the dress looks too small. I check the tag and my order to make sure I ordered it correctly and I did. I picked the size according to the size chart they had on the site. I used my own measuring tape and realized that the dress they sent me was 3 sizes smaller than what I ordered. I messaged them on WhatsApp right away and have yet to hear anything from there. I spoke to someone on WhatsApp 3 weeks ago before I placed the ordered and the person responded right away. This time no one is answering because I messaged them a complaint. Also the material is terrible! Absolutely never will buy from them again!”

Helpful Report

Posted 3 weeks ago

“Items were sent cheaply made and nothing like the pictures. Customer service repeatedly ask for photos and instead of zooming close to see the obvious issues they ask for more images . Return policy is awful and the items are completely unwearable .”

Helpful Report

Posted 1 month ago

“Quality of items are useless (not near to the images shown on their website), received incorrect sized clothes which are way too large for kids. After concerns were raised, they wrote email mentioning all quality check done and correct sizes were sent and asking me to send images & videos. Sent them images along with details of issues. No reply from them for a week even after chasing multiple time. Got reply from then after a week and guess what, it's a repeat email of previously received stating they sent correct sizes, quality checked & I need to send them images (with some 8 line fabric measurement) and videos. They are not really bothered so I have raised dispute with my bank.”

Helpful Report

Posted 2 months ago

“I was really looking forward to receiving my order, but unfortunately my experience with Mirraw has been disappointing. I placed my order on June 11 with an expected delivery date of June 26. Although the order was marked as dispatched, it still hasn't been delivered. I contacted customer service multiple times, and each time I was assured that the package would arrive soon. I was even told it would be delivered by a specific time on the latest promised delivery date, but it never arrived. While the customer support representatives were polite and responsive, the information they provided was inconsistent and ultimately inaccurate. Repeated assurances without any actual progress or transparent updates have been frustrating. If you're ordering for a special occasion or need your items by a specific date, I would recommend placing your order well in advance or considering other options. I hope Mirraw improves its logistics, tracking transparency, and communication with customers, as these areas significantly impact the overall shopping experience.”

Helpful Report

Posted 3 months ago

“Do not order here. Ordered a dress and given expected delivery date of May 4, 2026. It is June 10, 2026 and company quit responding to my inquiries since requesting a cancelation and refund on May 18. The item was shipped after I disputed charge. I have tried multiple times. The event passed and I had to buy a different dress. How hard is it to cancel and refund an order for an item due over a month ago???”

Helpful Report

Posted 3 months ago

“I bought dress and it cost 160 they didn't send me anything they are bad people they don't sell they are scanners”

Helpful Report

Posted 4 months ago

“This company is terrible. I paid for my item weeks ago and never received anything. No delivery, no update, no real customer service. They took my money and ignored my messages. Very disappointing experience and I would never buy from them again. I do not recommend this company to anyone.”

Helpful Report

Posted 4 months ago

“Mirraw is a scam I am surprised they are still doing business. I ordered 5 sarees for the wedding suppose to be silk but all came in NYLON fabric. I was so angry but they did not reply for my mails or phone calls. I am shocked to see today they are still doing business this is the worst online site for Indian sarees. please please do not buy!”

Helpful Report

Posted 4 months ago

“Very bad quality, i asked to return the product and they never responeded back to me. When I first contacted them to return, Pooja and Sandesh from mirraw told to sent pictures of the churidars I bought . I sent the pictires and they never responded to me back. Very poor service. Please nobody buy from here. The cloth quality is very poor, the stuching os bad”

Helpful Report

Posted 5 months ago

“Ordered an outfit and it was not the same as the photo online. Try to get it resolved through PayPal however, shipping the item back to India was going to cost more than half of what the item cost. Buyer beware:”

Helpful Report

Posted 5 months ago

“I ordered 3 outfits. One is too small, second one is too big and poor quality and third one pant is too big. When I called them, they asked me to send pictures. No response so I called again and send pictures again. No response. When I called again, they asked me to send measurements pictures. I send it 3 times. No response so so when I called, they hung up on me. Since then I can’t get through. Just worst customer service ever.”

Helpful Report

Posted 5 months ago

“MIRRAW is a SCAM/FRAUD website scamming people to buy their garments without warning that they are non-refundable. Their size charts on website mismatches the final product and after complaining they refuse to accept return / refund claiming that it is a tailor-made product hence non-refundable. I was not alerted about all of the above and was scammed off my monies which they will not refund now.”

Helpful Report

Posted 5 months ago

“Everything worked out successfully, thanks to the consistent support along the way.”

Helpful Report

Posted 5 months ago

“very poor quality not worth the price, not matching with the website description. below photos show what I received and what was posted on website”

Helpful Report

Posted 6 months ago

“I ordered a ready-made designer dress from Mirraw on 5th January 2026 for my office party in the UK, which was scheduled for 24th January 2026. The estimated delivery date was 17th January 2026. Immediately after placing the order, I received an email stating there would be a delay of 3 business days due to a “technical error from the vendor’s end.” I accepted this, assuming the dress would still arrive by around 21st January — well before my event. The dress was not custom-made; it was a standard size, so I did not expect further delays. However, there were no additional updates about shipping delays. I waited patiently, even until the day of the party, but the dress never arrived. I reached out via WhatsApp and received no response. The delivery was finally attempted on 25th January — one day after my event — which made the dress completely useless for its intended purpose. I had spent over £260 specifically for this office party. I refused the delivery. After this, the Mirraw team repeatedly sent long messages urging me to accept the parcel and pushed for DHL to reattempt delivery, which took several more days. It was very difficult to reason with them regarding a refund. The communication was poor throughout, and there seemed to be constant miscommunication from their end. This was not my first order with them, but it will definitely be my last. Based on my experience, I would strongly advise against ordering from them for special occasions where timely delivery is crucial. The service was unreliable and extremely stressful.”

Helpful Report

Posted 7 months ago

“I ordered 2 similar sarees. Mirraw website mentioned this as "Kanjivaram silk". When I received the parcel, product was so cheap quality and not wearable. It was not Kanjivaram. Later on, their website changed this product description to "Silk blend". This is a cheat. I complained and exchanged numerous emails and phoned them, but they did not even address my issue properly and everytime asking me same questions despite explaining few times. I ultimately gave up bearing loss of around £80. After writing a negative review on another website, I was approached by MIRRAW. Circus started again, asking me saree photos and details of problem which I had to explain again despite a trail of 19 emails exchanges earlier and details given several times!!!! Finally as goodwill they offered to put credit in my online wallet (Not refund though!!) to purchase their another product. This was in exchange of removing review on another website. I waited for credit points to get added to my account. But they are real bullies and harrass their customers to extremes. I just could not believe it, Next day, I got a text saying that there was no issue with the saree they delivered and will not process the credit points/refund. When I tried to call back on their whatsapp number and texted, NO ANSWER. I felt so harrassed and cheated by this terrible business MIRRAW, that I actually cried on wasting hours with them. I will share my horrible experience on other review platforms to warn customers about your shady, misleading and fradulent selling practices. IF I HAD THE OPTION OF GIVING ZERO STAR OR MINUS RATING, I WOULD HAVE GIVEN THAT.”

Helpful Report

Posted 8 months ago

Mirraw is rated 3.3 based on 193 reviews