Misfits Market Reviews

Name: Misfits Market
Rating: 1.43

1.4 Rating 323 Reviews

7 %

of reviewers recommend Misfits Market

Company Reviews

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Metrics

1.4

Based on 323 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 29%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Misfits Market 5 star review on 4th March 2021

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have been customers for almost a year now. Most of the products look similar to what you would get in the store, no obvious problems. We get the larger box for a family of three and usually gobble up all of the contents, no problem. Every time I have had a missing item or any problem whatsoever I simply snap a photo and send it to them and they are very responsive. Within a day or two they have returned my money and apologized. A missing item or two does happen fairly frequently so it’s important to check. Despite that, we are sticking with it. We are eating much healthier than ever before! Though many of these products might be available in a grocery store near me, the convenience and the price and the fun of opening the boxes makes it worth it!”

Helpful Report

Posted 3 years ago

We love to read how much fun you're having opening your boxes! We appreciate your review and we're sorry you have had any concerns. We're so thankful for your patience and understanding as our Customer Success team resolved and rest assured they have shared your feedback with the appropriate parties at that time. We could not do this without your support so thank you so much for being a valued member of our community. Please let us know if you need us at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“I had my second box and had mixed experiences with the items received. Veggies are usually in better condition than fruits. In both boxes, I got fruits that are premature, but I managed to eat them in different ways (i.e. mango salad) and can take a little sour, so that wasn't too bad for me. Maybe fruits are more popular in the market and the leftovers are those either not riped or on the shelf for too long. The good part of this service is that I get a wide range of veggies that I would've never bought myself without Misfits. Trying new recipes is quite enjoyable. Opening boxes is fun, sometimes I get items that are way above my expectation. Plus I don't need to go out shopping worrying about COVID. The cost is acceptable given all organic. Overall, I enjoy Misfits so far.”

Helpful Report

Posted 3 years ago

We appreciate your feedback. We're happy you have enjoyed the convenience of our service as well as the introduction to items you may not have tried on your own. We ship all produce fresh on the day of pickup by our third-party shipping partner. Therefore you should expect to receive quality food from us. Our Customer Success team is always here to help and would like to look into your concerns regarding the fruit you received. Please reach out to us at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“OK its my first box... disappointed to see such bad reviews. 4 people at work RAVE about this company and one of them has been using misfits for 6 months! Here's my first impressions November 2020: 1. Box arrived 1 day early! A super happy surprise as my fridge happened to be very low and I desperately needed food! 2. There was TONS of produce in my box--especially wonderful greens which I love and again needed immediately. 3. If you don't put you order in right when ordering window opens... many great items sell out ---so that kind of stunk but now I know I just need to order early. 4. Here's the bad---eggplant had many mushy spots> half got ditched. portion broccolini and yellow squash were MEASLY... not enough for 1/2 person... forget "2 people" in my small box size 5. raddichio was half moldy and rotten... got ditched and brussel sprouts had bad spots on them. otherwise.. they threw in so many onions I am going to have to give some out! so some portions were generous as I mentioned. Also I was impressed with their marketplace a la carte choices and will likely use that a lot (nut milks, oils, nuts, nut butters, coffee, etc!_”

Helpful Report

Posted 3 years ago

Thanks for becoming a part of our community! We appreciate you taking the time to share your thoughts with us and we're happy you enjoyed our Marketplace. You should expect to receive quality food from us so for any items that were affected in transit or you felt missed the mark our Customer Success team is always here to assist. They can be reached at https://www.misfitsmarket.com/contact-us. Thank you again for choosing us.

Posted 3 years ago

“I read several negative reviews, but decided to give Misfits a try anyway. Have had 3 boxes delivered and everything has been fresh and good quality. The only caution I have is that you have to be flexible about your menu until you see what arrives. For example, I ordered russet potatoes thinking I might use them for oven fries, but the couple that came were so small I couldn't, so I used them for soup. Also have ordered zucchini and got one that was quite small--so stir fry. I think the convenience and price.”

Helpful Report

Posted 3 years ago

We're so happy you gave us a try to see for yourself! We're pleased to send our food to your door and look forward to you being a part of our community here. We really love our customers and want to make sure to serve them while working to end food waste. If you ever have any questions about an item you receive or just want to check in, feel free to reach out to us at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“It's been almost a week and I said I would catch you up. I was given a 10% compensation for the missing produce on my next box. The produce thus far has been beautiful and delicious with only minor blemishes (apples and pears are hard and the cabbage had only a single bug in it (yes I check all of my greens for bugs)). I've never shopped this way before but they gage a week's worth of produce pretty well.”

Helpful Report

Posted 3 years ago

We appreciate your update regarding your experience and our Customer Success team was glad to help. One by-product of pesticide-free, organic farming is that occasionally harmless critters survive the journey from the farm to your place. Misfits Market strictly adheres to Good Manufacturing Practices (GMPs), industry standards that maintain quality products. Among them is ensuring that masks, disposable aprons, hairnets, beard nets (if applicable), sleeves, and gloves are worn at all times by employees when working with food or packing. Also, we constantly clean our refrigerated facility during and after shifts and sanitize frequently. We're very happy to introduce you to a new way of shopping and look forward to you being a part of our community. Please do not hesitate to continue to reach out to us at https://www.misfitsmarket.com/contact-us. Our team is always here for you.

Posted 3 years ago

“I loved my Misfits boxes! I was totally excited to get them and I have used vegetables that I would never have bought! (Celery root!-yum) Now I get to pick and choose my veggies/fruits—I almost like the surprise better! (I’d give 5 stars but I can’t use my coupons). Look at pics!”

Helpful Report

Posted 3 years ago

We're glad to hear you are loved what you received! Thank you for the excellent feedback and please reach out to us regarding any questions you have about discount codes. Our Customer Success team would be happy to check into this for you in more detail at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“So far it seems my local groceries have better variety for cheaper prices, yes organic as well! Maybe here in NYC it’s Just convenient, but not less expensive!”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

Misfits Market is rated 1.4 based on 323 reviews