Misfits Market Reviews

Name: Misfits Market
Rating: 1.43

1.4 Rating 323 Reviews

7 %

of reviewers recommend Misfits Market

Company Reviews

Questions

Metrics

1.4

Based on 323 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 29%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Misfits Market made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Misfits Market 5 star review on 4th March 2021

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were very happy with the vegetables. Huge radishes beautiful Kale and Collard greens. Some veggies were occasionally damaged they are misfits but for the most part no complaints. Freezing weather did affect them during the 2 snowstorms in the northeast and they credited us and added a different insulation rather than the thick paper. No problem there. I figured cold that could be a problem so just ordered vegetables that could take the extreme cold.Availability was frustrating as many vegetables offered were out and so you were choosing from a very limited list. I guess understandable. We tried to figure out the best day to order for more choices but it did not make a difference. The substitution in our last box was not so great as red leaf lettuce rots so quickly I dont buy it from the regular grocery store and I had ordered endive 2 heads no less and got 2 huge heads of red leaf lettuce half of which had to be tossed. The major problem we had this week we got a message saying that our bank refused the draw. We contacted the bank and we were told there was no attempt to draw. After multiple emails we missed our order day waiting for replies and in frustration to get it resolved my husband asked them to call to which he was told they are not set up for that. It seems they don't need our orders here and it is not worth it to them to get it straightened out.”

Helpful Report

Posted 3 years ago

We're pleased to read you have enjoyed the produce we have sent to you. Thank you for taking the time to leave your feedback with us. We definitely do want you to be with us and would love to continue to send our boxes to you. We checked into this with our Customer Success team and after reviewing your charge history we re-confirmed that we did in fact attempt to charge for this order twice on 3/10/21. Due to the various scheduling and logistics requirements of shipping our boxes to arrive at your location, we are not able to attempt to bill your payment method a third time if the second charge attempt is also declined (https://help.misfitsmarket.com/en_us/my-payment-was-declined-SJdUwuYxu). Whenever we attempt to charge for our service we do not have control over whether the financial institution allows it to process or not. Therefore, this would need to be discussed with your financial institution as to what could be happening on their end. In the meantime, we welcome you to enter another payment method in your account to see if that helps for a future order. Instructions can be found on how to do this here: https://help.misfitsmarket.com/en_us/change-my-payment-method-rJRaNbmmP We appreciated you reaching out to our Customer Success team. We currently do not provide phone support and our Customer Success team is more than capable of assisting you via email as they have in the past. If you have any questions about this or need anything further from us, please let us know at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“I got my first box I was so excited but when my daughter cut the mango 🥭 rotten and the Zucchini / cucumber was the same so disappointed is supposed to be fresh not rotten 😞”

Helpful Report

Posted 3 years ago

We were very excited for you to join us so we're very disappointed to see this happened. Our boxes are packed fresh right before we send it your way with materials meant to keep your items fresh in transit. We expect for you to enjoy everything you receive and we're sorry this was not your experience. Our Customer Success team would like to look into your concerns and make sure they are all resolved. Please reach out to us at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“This was my first order with MIsfits' Market. The produce was roughly the expected quality-- not perfect, but nice. The box is delivered via UPS with a cooler gel pack (I was impressed by that) The company claims that the Misfit Box has 12 types of produce-- enough produce for 1-2 people for about a week. According to my calculations, there is roughly enough for one person for 1-1.5 meals a day for a week. If you use a discount code, the price for the produce is close to what you would pay if buying the same products in a supermarket (so a song for organic produce). The biggest disappointment though is that they did not include all of the produce that I ordered (check the picture, there are 11 types of produce, and I was supposed to get 12). I did not get any warning that this may happen. I don't think that I will cancel my subscription just yet. I'm willing to give it another shot. Hopefully, next week will be better. Summary: $22+tax+shipping= (~$24) 12 types of produce for ~1 supper per day for a ~week for ~1 person. {(~)is a mathematical symbol meaning "about" or "nearly equivalent}”

Helpful Report

Posted 3 years ago

We're very happy to have you join us and we appreciate this review and your updated review further down this page regarding your experience. Our Customer Success team was grateful for the opportunity to resolve your concerns. We're very pleased to introduce you to a new way of shopping and look forward to you being a part of our community. Please do not hesitate to continue to reach out to us at https://www.misfitsmarket.com/contact-us. Our team is always here for you.

Posted 3 years ago

“I was charged Sept 27 for my first oder. By email I was told delivery date was extended three different times. I never received my order and my requests for service have been ignored other than “we will be in touch with you within 48 hours”. - been three weeks now- I cancelled subscription but they tried to charge me for a second box anyway. Just lucky that I lost my credit card and had it cancelled the day before!”

Helpful Report

Posted 3 years ago

Thanks for reaching out. We looked into your concerns with our Customer Success team. We were very excited when you joined us and we're disappointed this first order was delayed. Thank you so much for reaching out to our Customer Success team on 10/12/20. A Customer Success representative was happy to respond to you on 10/15/20 with a full refund and a credit towards a future order. After reviewing your account, we confirmed that you paused your subscription. Pausing a subscription requires you to choose a length of time between 1 and 6 months after which you’d like to resume your subscription. Canceling a subscription, on the other hand, is a different option that asks for no period of time before resumption as it immediately cancels future boxes. An email was sent to the email address associated with your account 1 week prior to resumption notifying you that the subscription was going to resume in the near future. We did not receive any communication from you until after this order was processed. As a courtesy, our Customer Success team did refund this order as well. We would have liked for you to experience one of our boxes and we do hope that in the future you will consider returning. If you have any questions for us, please let us know at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“I would like to start by saying that this was our first order and we are not impressed. First, the delivery was scheduled for Friday and it only came on Saturday. The lettuce was not properly packaged and it arrived in 10+ separate pieces. The Bartlett pears are missing and we received ONE peach and ONE red plum but a ton of apples. The same goes for the red beets: just ONE, but a ton of carrots and potatoes. Plus, there were supposed to be 10-13 lbs of produce, but the box merely weighs 10 lbs including packaging and ice package. The produce seem fresh but the variety lacks. It should be at least 2 pieces of each. DISAPPOINTED!!!”

Helpful Report

Posted 3 years ago

Thank you so much for your feedback. We always want our customers to be happy with what they receive from us. We're sorry you were disappointed in any way. The core measurements of our boxes are the number of people a box feeds per week and the value/savings you can expect compared to grocery store prices. E.g., when there are less squash and potatoes but more greens, a box may be a little lighter in weight but will sacrifice nothing in terms of value. We're thankful you reached out to our Customer Success team so they could take a look at your box and resolve this for you. It has been a gift to have you with us and we've been pleased to send more of our boxes to you over the months. We're here for you and do not hesitate to let us know if we can be of assistance at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“The first box we received from this company was 100% perfect and exactly what we wanted from a produce subscription box, at a wonderfully affordable price. However, between the USPS mail, Misfits moving to a new warehouse, COVID, and the website update--out of 4 weeks of boxes, including paid-for extras, we have not gotten a single order correctly from them. Missing items, or, in once case, ordered 1 item the second week and now it shows up with every box? The produce is cut, bruised, scratched and in some cases, rotten or mold covered by the time we open the box. Which on most occasions are dripping wet and no longer cold. I am not sure what is going on with Misfits, but I am disappointed. The 5th box may be our last.”

Helpful Report

Posted 3 years ago

We're glad you truly enjoyed your first order with us. However, we're disappointed some of your subsequent orders did not meet expectations. This should not have happened and our Customer Success team would like to look into this deeper to get to the root of the problem for you. Please contact us at https://ww.w.misfitsmarket.com/contact-us so we can make sure that this is resolved and does not reoccur.

Posted 3 years ago

“I was very excited to try Misfits market. It was cheaper than imperfect foods, and it seemed that I would get a great selection of produce. I ordered the smaller box and received my order on time, and still cool from the ice pack included. However, as we pulled out the items and got to the bottom of the box, we were very disappointed in the amount we received. For almost $30, I expected to get more than what I got. We received 4 oranges, 3 apples, 2 jicama roots, 1 red onion, 2 poblano peppers, 2 beets, a small bag of fingerling potatoes, and 1 cucumber. Also included was strawberries, but I paid extra for those. I was disappointed that I did not get ANY salad greens or peaches/apricots. I intentionally did not buy salad greens, assuming I would receive at least one item in my misfits box this week. I WILL be canceling my subscription.”

Helpful Report

Posted 3 years ago

We were very excited to have you with us and we're disappointed you were not completely pleased with your first order. We typically save our customers up to 40% off of their certified organic food as well as provide convenience in shipping our boxes to their door. Our Customer Success team is always here to help and would like to hear from you. Please send an email with either the email tied to your account or an order number to https://www.misfitsmarket.com/contact-us. We also wanted to share some exciting product developments with you that you may not be aware of. While we do offer "mystery" boxes, we also offer the ability for our customers to customize their boxes at no extra charge. Many of our customers have told us they enjoy having the flexibility to choose what is in their boxes. We hope that if you haven't already you will try our customization feature. Again, if you need us, do not hesitate to contact us. Our team is always happy to help.

Posted 3 years ago

“I would give a zero stars for customer service if it were possible. Got about 5 boxes. Waited over a month for the first delivery but my cc was billed instantly. They kept changing the start date of my subscription. Don’t like that. Next they change my delivery date to Sunday. When the box arrived, the produce was fine. The packaging stinks. Everything is wet when it arrives because they pack it with ice packs and brown paper. I was done damp that I had to place the potatoes and onion on paper towel and air dry them. That’s annoying. 2 weeks ago I got rotten broccoli. My husband threw it out. I write to them. No response. Write 4 days later, I write again . No response. In each cases received an automatic message that they’ll get back to me. Today, I get an email that because so much time has passed, they closed my case! What kind of customer service is that!!!! They implemented a new customer complaint form so I had to now submit my complaint yet a third time. Since the box with the rotten broccoli, I received another with badly bruised peaches and green peppers that look like rot may have been cut of since they had surgically removed areas. Overall, I’m very upset with customer service. I don’t appreciate getting rotten food to make up the weight limit. The next order is billed the day that I get my shipment so that it’s billed before I see how good or bad the current order it. It bills automatically on the day the box arrives so I would have to cancel 2 weeks in advance. I wonder if that is deliberate. That’s all the bad. The good- despite the rotten items, It is still cheaper than the supermarket. I only shop organic so I know how expensive it is. Also, every week there are different items. I think that they try to maintain a tremendous variety and things fall threw the cracks. They even send root balled plants. I just wish that they would identify them. The variety is extremely diverse. In fact, the first few orders they sent the yellow Mexican mangoes. I was not a big fan of mangoes until I tried those. Last time, the box didn’t contain these mangoes so I ordered them from While Foods- I’m Hooked! That’s something that I would not have discovered on my own. You can cancel at anytime and You are not obligated to do coop time helping out as I was when I signed with a local produce coop. So overall, it’s a mixed bag (in this case, box). For the time being my subscription is still active. I’m taking it week by week (or every two weeks by two weeks because of the billing cycle).”

Helpful Report

Posted 3 years ago

We appreciate your review and taking the time to share this feedback with us. Our Customer Success team is dedicated to our customers and their experience. We're disappointed you experienced any delay in response. At the time of your outreach, our Customer Success team experienced a rapid uptick in requests. However, our team was happy to reach out, confirm you still needed help with your response, and make sure to address your concerns. When you placed your first order, there was a hold in place on new orders because of the demand created by the pandemic. We wanted to make sure that we could not only serve our existing customers during that time but also responsibly take on new customers in a way that would be fair to both. Therefore, we initiated the hold on new orders and made sure to set expectations around when the first order would ship through communication on our website, in emails, and on our blog. In some cases, we had to push back the date of the first shipment for new customers that had been placed on hold as we implemented evolving safety protocols. We let customers know when this was the case, as we always want to make sure our customers stay informed of any changes so we try our best to offer multiple touchpoints where it's accessible. We're sorry for any produce that was affected in transit. We pack every box fresh the day it is picked up by our third-party shipping partner. We also include materials intended to keep our boxes fresh throughout the journey. We are very pleased to know you see the savings in the produce you received. We save our customers up to 40% off of their certified organic food and are always looking to pass the savings on. We have taken your feedback to heart and have shared it with our team. We do hope that you will continue to reach out to us if you should need anything at all. We are always happy to assist at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“My latest delivery has prompted me to research what others are saying about this company & the quality of produce that is delivered. It seems that they send the best produce to new customers to get them hooked then gradually the quality declines. For the last three weeks, I have received rotting over-ripe fruit and vegetable in my box. Some were beyond, edible. Rotting summer squash, celery - limp & dry, mangos so mushy I could put my finger right through them and most of the other items were on the verge of rotting. I revived the lettuce & kale in water as them were limp & dry. Thanks for sharing. You would be amazed at the difference between my first & last delivery. I could only upload one pic - this is from my recent delivery.”

Helpful Report

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“I've had a different experience than most although I will say it was better when I started. From time to time I expect a piece of fruit or single vegetable to not arrive in great shape - no, I don't have money to burn but this is organic food send in a box in a truck. I'm reasonable. Usually, when I have said something, they have been responsive, sometimes very quickly, sometimes not, but still reasonable, and they have always credited me. When I had trouble two week sin a row and they didn't get back to me on the first of those two weeks the subsequently credited me not the usual 10% but 25% and that was satisfactory. Since the pandemic, yes, it's been slower and less predictable both in terms of responsiveness (I am waiting for my box due last Thursday right now and it's Monday, even though they tell me they have received this week's order which in theory should ship two days from now but undoubtedly won't) and in quality, and I am being as reasonable and flexible as I can but am becoming more disappointed. Nonetheless on balance I can't rate them less than three. I do feel they have strayed somewhat from their initial mission and it's no longer about food waste as they supply so many non organic veggie and fruit "pantry items" and dry goods. Also how many things coming labeled not from local farms is trickling in as well. I don't really have the option of going to every two weeks being in a vegan household - we need our veggies, and if I have to go out for them, why am I bothering? However I will remain patient throughout the pandemic and trust things will pick up for the summer.”

Helpful Report

Posted 3 years ago

We appreciate your feedback and understanding throughout the beginning of the pandemic. Our mission has not changed and we're still committed to tackling and addressing inefficiencies in the food system. Unnecessary food waste is happening everywhere, which is why we need to go where there’s a big opportunity to help. Thank you for being apart of our mission and please let us know if we can assist you in any way at https://www.misfitsmarket.com/contact-us. Your continued support is invaluable.

Posted 3 years ago

Misfits Market is rated 1.4 based on 323 reviews