Name: Misfits Market
Rating: 1.43

“DON'T SIGN UP OR CREATE AN ACCOUNT!!!!! They have no plan selection options/page. I thought I was signing up at no charge, per their website marketing, and got placed, without my consent, into a weekly shipment plan and charged $89. There's no option to remove your card information, and there is no way to contact customer service beyond filling out a form. I canceled my account, but I don't know if that's actually going to stop anything else from happening. I'm going to have to notify my bank not to accept further charges from them. I'm also going to report them to every regulatory agency I can. This is blatant stealing and false advertising. I only gave them an extra star because they refunded me the money they took.”

Helpful Report

Posted 2 months ago

“Initially I was a big fan of Misfits Market when I started using them around 2020 or 2021. Their produce was somewhat comparable to store prices and you could get some really neat deals on random pantry items. I was also really about their mission with sending you 'slightly imperfect' produce that was still perfectly good. In transparency, I see a lot of complaints on here are about the regular recurring subscription box - I did not opt for that, just the option to shop as needed with the weekly window, where sometimes I'd build a box, and sometimes I wouldn't. Sadly over just my few years as a customer I've seen the prices skyrocket. I get that inflation is a thing, but for example - there was this croissant bread that is THE BOMB which I loved, and initially it was on sale for around $4.00 the first time I tried it. Now the price has steadily increased and it's on their site for $8.69, which isn't even a savings. I really would love to still support reducing food waste and buying my produce in a box that reduces single-use plastic, but I can't justify using them anymore. Their prices plus the shipping costs mean that you do NOT save money compared to the grocery store, which is supposed to be the whole premise. I think they started trying to take on too much when they expanded to having way more pantry items, cold pack, etc. When it was mostly produce and random items at deep discount, it was more fun to shop because it was like a 'treasure hunt' and you didn't know what you'd find at, say, 60% off. Too many things at too high of prices make the site overwhelming to shop - kind of like they are trying to be Thrive Market but not as good. (I shop with Thrive periodically too but only when there are really good deals and I have a free student membership). My experiences with customer service have always been satisfactory. I've been very frustrated a few times where items were missed, items were damaged (shattered glass of olives, leaking bag of chicken), and they refund you without batting an eye if you just contact them. The most frustrating thing that has ever happened is one of my boxes got totally lost and no one knew where it was. These things happen and probably most if not all of them are the shipping provider's fault and not Misfits.”

Helpful Report

Posted 7 months ago

“I'm writing this a bit prematurely but I'm going to either pause or cancel my subscription after my *first* (partial) shipment until I can have more confidence in this company. I ordered a huge amount of food, $194 excellent deal. I'm postCOVID and, with "long haulers" (it's a thing —you'll hear more about it soon), figured I need to eat as healthy as possible, still too sick to go out... I was psyched at finding this 'solution'. They sent two packages, two tracking numbers, via LaserShip (replace last letter with a T, more accurate). One of them got hung up in the system and LaserShip's all-but-useless virtual assistant told me it was an invalid number. The other one was ***left on the ground outside my tower building of hundreds of tenants after not even reflecting an "Out For Delivery" status.*** Luckily, a staff member saw/retrieved it and phoned me to come downstairs. This was after I'd seen bad reviews and put in special delivery instructions to NOT LEAVE IT outside my door without knocking. Sooo... since Misfits insists on using such an unreliable logistics service (and, in my city, FedEx isn't much better)... I just don't have time to play around with these people. I'm hoping I get the other box ok tomorrow...? Btw, their packing is terrible too. All my pantry products were filthy with lettuce dirt and, on the bottom, things were mashed up pretty badly. I mean... some brown paper *layers* maybe...???”

Helpful Report

Posted 3 years ago

Thank you so much for ordering with us. We're sorry about any confusion regarding the delivery status of this order. The tracking information provided by our third-party shipping partners can take up to 24 hours to update after movement of your package. Since you are receiving two boxes for this order, you would receive two tracking numbers and the status of where they are in their journey may be different depending on when each tracking number is updated. However, they both will be delivered to you and we're sorry if one of these boxes experienced a delay. Due to the current pandemic, many carriers have modified their delivery protocols and may not always come to your door. In general, all carriers are obliged to deliver parcels to the recipient's location (lobby, entry, or office in an apartment building) but are not required to follow special instructions. However, we will certainly note this with them on your behalf. Thank you for contacting our Customer Success team so they can check into your concerns. We use packaging intended to keep your produce fresh and protected in transit. We also pack every box fresh the day it is picked up by our shipping partners. We're disappointed any of your produce was affected in a negative way and our support team definitely wants to take a closer look at this so it does not happen again. We currently provide support via email and do not offer phone support. However, our team is more than capable to assist our customers via email. Our Customer Success team has reached out to you in response to your message. Please let them know if you have any further questions by responding to your ticket/email. You can also reach us at https://www.misfitsmarket.com/contact-us. Thank you for your patience.

Posted 3 years ago

“I was very happy with my first order from misfits market and was very excited for today's but was seriously disappointed. I ordered 3 cans of beans and they were placed it the middle of the box so some of my fruits and vegetables were damaged. I have 2 peppers, 2 small mangoes, an orange, and some apples that aren't salvageable.”

Helpful Report

Posted 3 years ago

We care about our customers very much so your experience matters to us. We understand that you had some items damaged in transit. We're very sorry for this inconvenience and would like to work on this. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. We appreciate it.

Posted 3 years ago

“So disappointed,,,,.after seeing photos of the produce my daughter received in NY....I ordered sweet potatoes and got two tiny,tiny red potatoes Mixed lettuce ...not mixed and the roots still attached. I am not sure if I will give it another try.”

Helpful Report

Posted 3 years ago

Thanks for sharing and we don't want you to be disappointed. We want to look into your concerns as soon as possible but need the information to find your account. Please contact us at your convenience through our contact form at https://www.misfitsmarket.com/contact-us. Be sure to include the email associated with your account or an order number. Thank you.

Posted 3 years ago

“This is the second time I tried Misfit markets, hoping it would be a better experience. It was actually worse. Out of the box of produce I received, I was able to eat 3 of the vegetables. The Cucumbers, Tomatoes, rutabaga, yellow squash and onions were all spoiled, not even close to being fresh. It was very disappointing and expensive. I would have never chosen this produce on my own. In fact it would have been taken out of any reputable store as too bad to sell. Never again.”

Helpful Report

Posted 3 years ago

We're disappointed to read this but appreciate you providing this feedback. This should not have happened and our Customer Success team would like to learn more. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can help as soon as possible. Thank you.

Posted 3 years ago

“I ordered my first box in early December. My account was charged, however, I never received this box. After contacting the company twice through their online form, I was finally able to get a refund. There was no customer service number or email listed on the website. I gave the company a second chance. This box was charged on time and delivered late. Most of the food was rotting or close to expiring. I was not please. I contacted customer service through their online form again. This time I did not get a response and I still have not received a response. The amount of useable food you get from the box is not worth the money you pay. In my opinion, it’s better to go straight to the grocery store. I don’t see myself using Misfits Market again.”

Helpful Report

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can review any communications with our team. Thank you so much!

Posted 3 years ago

“First two weeks great! I told all my friends. I was so excited. Then...downhill from there. Rotten fruit, missing items, no sense substitutions--I mean who substitutes garlic for apples? Crushed oat milk on the bottom of the box, which soaked all the produce and mixed with the already rotten potatoes, creating a lovely, stinky potato/oat soup. The past 3 weeks have been very upsetting. Today was absolutely ridiculous. ONLY two items I had ordered were in the box. Crazy. Very frustrating. Customer service responds quickly and have been polite--maybe they need to train the people who pack and ABUSE the produce how to pack properly, sort properly, and substitute properly. I don't mind an OCCASIONAL substitution, but it has to make sense and it can't be an entire box! I am probably unsubscribing. Not worth the stress.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to contact us. While we are glad you enjoyed your first two weeks of orders, we're disappointed to see you have had this experience. Our Customer Success team appreciated your patience while they addressed your concerns. We pack every box with materials intended to keep your produce fresh and provide protection in transit. We want you to love every order and our Customer Success team did share your experience to make sure this was investigated. Thank you so much for your continued support and we look forward to sending your next order. As always, we're here for you at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“I fully expected "ugly" produce. What I didn't expect was poor quality. I also thought i would get exactly what I ordered. Instead, I got 3 hot peppers instead of 3 seedless cucumbers (I hate hot peppers). I got one grapefruit instead of the navel oranges I ordered (my medication won't allow me to eat grapefruit). I got a mushy mango, a broken and dried out sweet green pepper, bruised apples and a beet literally the size of a soccer ball. I really wanted this company to be a great resource for me, but that won't happen. I cancelled my subscription immediately.”

Helpful Report

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. Inventory of customized items may fluctuate for a variety of reasons. I.e., we may decide not to ship an item because it doesn’t meet our high-quality standards. When this happens, we'll try to substitute it. Unfortunately, we’re unable to accommodate allergy or medical restrictions at this time. But there are certain things we’re working on to help on this front in the future. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“I cancelled after the first box. Although most of the items were fine, they did appear to be those that didn't sell at the store and were returned by the store - none looked like misfits. The largest problem I had was FedEx left the box in the pouring rain in a location on my property I would not see it, instead of leaving it at my front door under the overhang where it would be protected from the weather. When I contacted FedEx to get this corrected for future deliveries I got attitude from FedEx and they refused to correct the manner, telling me they can leave the packages anywhere they want on my property. I cancelled my subscription as a result and sent a message to MM. MM never responded, so as far as I can tell, they simply did not care. Really, it didn't seem like that great of a deal anyway. It seems to me to be better to buy the produce at the grocery store. MM is a nice idea, but it does not seem to be workable.”

Helpful Report

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We rescue fresh sometimes funny-looking produce (too small, too big, superficial differences, and differences in shape) as well as "normal" fruits and veggies from partner farms and deliver them to our customers' door for up to 40% off. We pack all boxes fresh the day of pick up by our third-party shipping partners and expect you to receive them that way. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“Don't think I will order again, atleast not soon. I recently subscride for the first time and my experience started out with not receiving my first order. Days after my expected delivery date I contacted misfits to check the status to learn there wasn't really a status report; a label was created but the items were not shipped. I was refunded. The following ordering cycle I tried again; shipping was on time but I was again disappointed. Two of the items (beets) were advertised as bunches and I only recieved one single beet of the two varieties, and another item I completely did not receive. Most of my items were inexpensive to begin with, I could have purchased for cheaper at the grocery store, I would recommend ordering items that are more valuable in order to save. On a positive note all of the items were fresh and crisp.”

Helpful Report

Posted 3 years ago

While we're happy you enjoyed the crispness and freshness of the food you received, we're sorry you were disappointed in any way. We typically save our customers up to 40% off of their certified organic food and we appreciate you giving our Customer Success team the opportunity to address your concerns and refund you. We're always here for our customers so if you need any further assistance or have questions about a substitution you may have received, please contact us at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“I have had 4-5 deliveries from Misfits now, and am increasingly disappointed. Trying to get on the website in time to make favorable selections is difficult and by the time I do get to teh site, there is the same old tired stuff to choose from. I have had deliveries of some items that were rotten and inedible. Last week a mini watermelon was found split open when I opened the box, I pulled it apart thinking it might still be edible. Instead there was dark red mush- way overripe- inside. There was something else rotten that week but cannot recall what. A bag of organic chips in last Friday's box were open and spilled all over the box. And insteaf of the carrots I ordered I got a huge fennel. Cost wise, yes, it is less expensive than buying the same thing at the grocery. But if I keep getting items that are rotten, that cost savings could instead becomd a loss.”

Helpful Report

Posted 3 years ago

We never want you to be disappointed so we do appreciate you sharing your feedback with us. We pack all of our boxes fresh on the day they are picked up and use packing material designed to keep them fresh in transit. Our Customer Success team was thankful for the chance to look into this and resolve your concerns when you reached out to them at that time. They have discussed your concerns with the third-party shipping partner and any other appropriate parties so this does not happen again. We are very thankful for your continued support of our service and look forward to sending your next order. If we can be of further assistance, please let us know at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“I have been a customer of Misfits Market for about 6 months receiving the larger box bi-weekly. There have been two instances where MM got the order right without issue. Every other time they have dropped the ball - not great odds. Sometimes the order doesn't deliver at all, other times it's late (not good for produce!), but most often the product paid for is missing. Every single time I have given them another chance and spent extra money on add-on items, the items are missing. Today I received 1 of 3 add-on items which is the most I've ever gotten. I am finally writing this review because I want others to be aware of this and certain they verify that their box actually contains what they paid for. It seems this company is reliant on sales for product they rarely actually ship.”

Helpful Report

Posted 3 years ago

Thank you for posting your review. Our team appreciates your feedback and takes your concerns seriously. Our Customer Success team was happy to make this right with a refund for any missing items as well as report your concerns to the appropriate parties. We are so grateful for your continued business all these months later and want you to know how valued you are. Thank you so much for your patience and we are always here for you at https://www.misfitsmarket.com/contact-us

Posted 3 years ago

“Smart advertising goad's you into purchasing mostly write-off produce. Genius.”

Helpful Report

Posted 3 years ago

Thanks for your message. We consistently compare our pack lists—that is, the actual items delivered in any given Misfits box—to the same organic items offered at national grocery store chains, both discount and specialty, as well as online grocery delivery services. We have found the average savings across all types of stores to be up to 40%. Our Customer Success team is here for our customers. If you have any questions or concerns about an order, please let us know at https://www.misfitsmarket.com/contact-us. We're always happy to help.

Posted 3 years ago

“I have just cancelled my Misfits Market subscription for the second and final time. While the idea is an appealing one, the execution leaves much to be desired. The idea of a "customizable" box is a joke--the reality is that you get what they have in the warehouse, which is not necessarily what you ordered or were planning on, and the "substitutions" may bear no resemblance to your expectations. My red lettuce ordered was substituted with a huge head of Napa lettuce--ditto for turnips, apples, and on and on. And the organic pineapple that I ordered as an add-on was so past its sell-by date that it developed mold after two days and was inedible. Save your money and find a nice co-op nearby where you can see what you're getting.”

Helpful Report

Posted 3 years ago

Thanks for posting your review. We're sorry to see you have canceled your subscription. We want you to enjoy your orders with us. Inventory of customized items may fluctuate for a variety of reasons. I.e., we may decide not to ship an item because it doesn’t meet our high-quality standards. When this happens, we'll try to substitute it with an item of comparable use or value. By being open to a variety of foods, you’re helping us remain true to our food rescue roots and doing your part to end food waste. We appreciate your feedback regarding the substitutions you received and the Customer Success representative you worked with shared them with our management team. We were not aware your pineapple was affected. When you have a moment, please contact us at https://www.misfitsmarket.com/contact-us so we can make sure all of your concerns are resolved. Thank you.

Posted 3 years ago

“They used to be more responsive but something tells me that working conditions are not as bright and happy as their website or something because of the issues we get: melons placed on top of cartons of oat milk and liquified strawberries right on top like it's no problem. I switched days after staff advised it could be the packing crew I was getting, things have been better but I made the mistake of ordering milk and depending on these groceries today!! their website and the tracking says it will arrive tomorrow but carrier's tracking page says box is damaged and will be discarded! it was 20 minutes from my home too so it must have been a leak. I understand tech issues but why would I not get an automated email a bout this? why is there no info on their site for when this happens? carrier site says check with seller and looks like I will have to wait up to 48hrs to find out where my groceries are. will be trying another delivery service if I don't hear from them after 48hrs with a refund and/or a free box.”

Helpful Report

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We pack every box with love and we're sorry your order was damaged in transit with our third-party shipping partner. We would like to look into this further, but we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you.

Posted 3 years ago

“Below was my first order. I did not receive grapes, peppers, tomatoes, or broccoli. I did receive a large red beet, green onions and chard, all of which I already grow in my own garden. Very disappointed. Will only five this one more try.”

Helpful Report

Posted 3 years ago

Your review is appreciated. We're sorry to read you're disappointed with this order. Looking at the image you've provided, this order was customized. Inventory of customized items may fluctuate for a variety of reasons. I.e., we may decide not to ship an item because it doesn’t meet our high-quality standards. When this happens, we'll try to substitute it with an item of comparable use or value. By being open to a variety of foods, you’re helping us remain true to our food rescue roots and doing your part to end food waste. Thank you for contacting our Customer Success team. They were happy to assist you and answer any questions you had. Please do not hesitate to let us know if you need anything else at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“I received substandard food that look like it was something supermarkets took off their shelves and bins to throw away! This was my second shipment that was not up to par. It is one thing for food to simply look different and still be fresh and wholesome; it is totally unacceptable to send bruised and old food battered in shipment! This is what I received. I contacted Miss Fitz market and received a nice letter email, and I am still waiting for their reply after three days. It is totally unethical to send old produce two customers! I don’t pay $27 to receive old, battered and bruised food. I am so disappointed! As far as I’m concerned, this is false advertisement. I really hope to be able to take part in a plan that would benefit me and would keep good wholesome food from being wasted as well as benefit the farmers. But THIS has been NO bargain! I would still give them another chance if they could assure me they would never send me substandard food again!!”

Helpful Report

Posted 3 years ago

Thank you for your message. We pack all boxes fresh the day of pick up by our third-party shipping partners and expect you to receive them that way. We would never send food that was not safe to consume therefore this is not the norm. Our Customer Success team is here for you and does want to help. However, to look into the status of this further we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you further. We appreciate it.

Posted 3 years ago

“Soggy, slimy greens, rotting vegetables and bruised, soft fruit. Not a deal whatsoever. After reading multiple other reviews, pretty much everyone says the same thing so I'm not surprised.”

Helpful Report

Posted 3 years ago

Thanks for contacting us with your feedback. We care about your experience and our team would like to learn more. In order to look into this further and determine what happened here, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“First box--a few items that we don't like, some limes in bad shape Second box--wilted celery, broken squash, unripe fruit I can get the same amount of produce for the same money, or less, at my local farmer's market. That is what I will do from now on. It really wasn't worth the money spent.”

Helpful Report

Posted 3 years ago

Thank you for your review. We typically save our customers up to 40% off of their certified organic food. We ship all of our boxes fresh and do expect you to receive them that way. We're disappointed to learn your order was affected in a negative way and to determine what happened we need to look into this further. Without identifiable information this will be hard to do so, please contact us at https://www.misfitsmarket.com/contact-us with your order number or email associated with your account. Thank you.

Posted 3 years ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 29%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Misfits Market Reviews