Missfiga Reviews

Name: Missfiga
Rating: 2.44

2.4 Rating 234 Reviews

36 %

of reviewers recommend Missfiga

Company Reviews

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Metrics

2.4

Based on 234 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week

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Barbara Mitchell

Grace

Anonymous

Anonymous // 01/01/2019

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“Awful service and no refund issued after 5 weeks. Still battling. Registered an official complaint made no difference- bad reviews on trustpilot too. I suspect they are in financial difficulties.”

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Posted 2 years ago

“Avoid buying from here. Worst company I have dealt with. Been waiting on a refund for 2 months, sent messages and emails and keep getting fobbed off that it is being processed!”

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Posted 2 years ago

“Excellent quality and super fast delivery speed”

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Posted 2 years ago

“originally placed my order on the 15th of November. It was quickly shipped which was great, next update was on the 19th to say it was out for delivery with yodel and would be delivered before 9pm. I tracked my parcel all day, 9pm came and went and it’s seemed yodel gave up delivering it. THEN I had to jump through hoops to find out where it had gone until it finally got delivered on the 25th only to find one of my items wasn’t in the package. The invoice said refund on it but I hadn’t received the money yet even though it had been 10 days since ordered. Missfiga messaged me back to say that the refund had left their account on the 19th and could take 10 working days. Fine. 10 working days been and gone, still no refund and now they are ignoring my emails and messages. Avoid Avoid Avoid”

Helpful Report

Posted 2 years ago

“After waiting weeks and weeks for order to arrive - past the event dates I actually needed the outfit for. I finally received the package after complaining twice! I returned all 3 items as past the date needed and returned with proof of postage 3 weeks ago! Still waiting in on £67 refund!!! Do not buy from them unless you don’t mind giving your time and money away!!”

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Posted 2 years ago

“Returned a dress almost a month ago and no refund. I have sent constant emails and messages on messenger I get a response saying they will look into and then nothing”

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Posted 2 years ago

“DO NOT ORDER from this company!!!! I ordered goods to the value of £90 on 1/10/21 never recieved them and I have been trying to contact them and get a refund ever since!!! Absolutely shocking and terrible customer service. I have sent a total of 57 emails requesting a refund I just get the odd reply with the response " they are extremely busy" total scammers!!!!! How many more customers are they going to rip off!! this is awful to read all of these terrrible reviews yet nothing can be done about it!!! Do NOT order from them!!”

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Posted 2 years ago

“Really bad customer service waiting on a refund for over a month saying they have processed it please do not purchase from them”

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Posted 2 years ago

“They never refund you despite providing proof of returns. Lie saying they’re processing a refund and do not. Report miss figa to trading standards, the consumer must win.”

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Posted 2 years ago

“😡😡😡😡😡😡😡😡Do not buy from this company . 😡😡😡😡😡😡 Returned items and still 4 months in no refund ... Wasted hours on chat / messenger and still no progress Nightmare to get hold of. AVOID AVOID AVOID”

Helpful Report

Posted 2 years ago

“Ordered 2 items on the 8th September. Never received them. Asked for a refund & on 3 different occasions was told it was processed. Still nothing. Absolute ridiculous. DO NOT BUY FROM THIS COMPANY”

Helpful Report

Posted 2 years ago

“Very bad customer service order placed 18th September never received and been chasing refund ever since have been advised twice they are refunding but no refund has been made ever time query they ask me yo send proof of return I can't return something I didn't receive to begin with details of tracking showing it never even got to the courier”

Missfiga 1 star review on 18th November 2021

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Posted 2 years ago

“I ordered a lovely Catalina dress for a night out with friends, it was very pretty and I will order again. Thankyou Missfiga and i’m in a very happy customer”

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Posted 2 years ago

“Used this site for years & highly recommend”

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Posted 2 years ago

“Absolutely awful customer service. I returned two items a month ago, emailing everyday and getting no response and still no refund. Do not use!!!!!”

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Posted 2 years ago

“I strongly urge NO ONE to order of this company if you can call it that.Still waiting for a refund from early Sep.No amount of emails or bad reviews make a difference. COMPLETE SCAM”

Helpful Report

Posted 2 years ago

“I’d give zero stars still waiting a refund! Luckily I’m through PayPal. I have raised a dispute! Awful company!!”

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Posted 2 years ago

“Sorry misfiga you deserve 0 stars! I returned an order on 23rd September and I am still waiting for a refund I am now being ignored! Appalling service will never use again”

Helpful Report

Posted 2 years ago

“Don’t purchase anything from this company. I ordered and paid for two dresses 5 weeks ago. The parcel arrived however only contained one dress despite the delivery note suggesting there were two in the parcel. I immediately contacted customer services by email. No response. I have since returned the dress that did arrive and requested refunds for both dresses. Again no response and no refund. Last resort is contacting the financial ombudsman.”

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Posted 2 years ago

“Bought sport suit, received wrong items sent them sport suit back and had to pay for that. No refund for returned items..”

Helpful Report

Posted 2 years ago

Missfiga is rated 2.4 based on 234 reviews