Miss To Mrs Box Reviews

Name: Miss To Mrs Box
Rating: 4.68

4.7 Rating 2,182 Reviews

94 %

of reviewers recommend Miss To Mrs Box

4.7

Based on 2,182 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Email:

support@misstomrsbox.com

Location:

USA order ship by USPS from NYCanada orders ship by CanadaPost from ONWorldwide order ship by USPS from NY, USA,
Toronto, Canada

Write Your review

Tell us how Miss To Mrs Box made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Miss To Mrs Box 5 star review on 3rd February 2023

371

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately it's not worth the Canadian price I paid. The items feel cheaply made and just isn't worth almost $100 😕 its fun for the newly engaged excitement but not worth the $$”

Helpful Report

(Miss To Mrs Shop) - Posted 1 year ago

Thank you for your opinion, Stephanie, as we strive to make our products the best that they can be. We make every effort to balance costs and quality to ensure customer satisfaction. If any of the items you received appear to be defective or damaged, please contact our support team who will be happy to help replace the item at no extra cost 📩 Your opinion matters! Please share your feedback with us at support@misstomrsbox.com.

Posted 1 year ago

“BEWARE CONSUMERS: there is no gift card being included with their gifts. As a bride, this is upsetting not to know who sent you a gift. This defeats the purpose of sending a gift. I have written to the company and they share it's a privacy issue. I don't know of a company including that doesn't have a choice where the sender can check off a box and include their name and even a message. Miss to Mrs Box is in the gift industry and wedding industry. Additionally, their gifts are poor quality. I had a calendar that is intended to stand up that doesn't, a fake crystal from their pen that fell off, the cup holder only works on small bottles, their tote bags are nothing special, and their bridal base balls caps are written bride in white on a white hat. Hard to see what it reads. It's a great concept with poor execution in all areas has been my experience. I feel bad for all the people who sent me a bridal gift because I have no idea who they are to thank them.”

Helpful Report

Posted 2 years ago

Dear Deborah! We apologize that our service did not satisfy your expectations. We constantly try to make our services better, and your review will help us do so. Our skilled designers collect your valuable feedback and constantly aim to improve the quality of the products. We make every effort to balance costs and quality to ensure customer satisfaction. We're disappointed to hear that our products don't live up to your expectations. We offer an opportunity to buy only one Box without a subscription, so our brides-to-be can decide if they will like our products. Please contact our Support Team at support@misstomrsbox.com - our specialists are available 24/7 to sort out all your queries. We will do everything that we can to help you! Have a great day! ✨

Posted 1 year ago

“This is the worst company I've ever dealt with. I enjoyed my boxes, until I didn't need them anymore. Nowhere on their website to cancel. I emailed them to cancel and they charged me for my next box anyway. I asked them to refund me because I didn't need the box, but they refused. All I got in response was a "Sorry for the inconvenience!" Worst customer service I've ever experienced.”

Helpful Report

Posted 2 years ago

Dear Hannah! We are grateful for your feedback and are sorry to hear that you encountered some problems. We will use the feedback to make us better and to ensure this doesn’t happen again. Please know that your situation is an exception. We care deeply about our customers. We can’t fix the past but you have our commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team. Our support team is here to answer all your queries, 24/7, and we will do everything that we can to solve your issue as soon as possible. support@misstomrsbox.com Wishing you joy, love and happiness. ✨

Posted 1 year ago

“Scammers I bought this subscription for my daughter they just sent me an email that I didn’t pay enough for shipping charges and would need to bill me another $47.70 to receive more boxes I already paid $252.95 and my daughter only received one box. What kind of operation are they running here??? Very unprofessional!”

Helpful Report

Posted 2 years ago

Dear customer! We absolutely understand your disappointment. We always aim to deliver a great experience, and we are so sorry when we don’t meet expectations 🥺. Thanks for taking the time to bring this to our attention. Please know that your situation is an exception. We care deeply about our customers. We can’t fix the past but you have our commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team. Have a great day! ✨

Posted 1 year ago

“I have many things to say about this company. I want to start with; the box is great. It's cute, the items are quality and I was super impressed with the packaging. Now, onto the other things. Let me say, the customer service is awful!! Not only does it say support 24/7, which isn't accurate, they don't actually help or solve the issue. I spent nearly $45 on my subscription box this month.. it never arrived. It shows delivered but it never came. Unfortunately fed ex told me to reach out to the seller. So I did. This company, wanted to charge me $20 simply to replace the items that I never received. When I told them I was disappointed, they basically told me that they didn't care and would happily cancel my membership. My advice, if you want cute items for your wedding, go for it. As long as you aren't expecting quality customer service. If you want quality items, AND customer service- find a different company. It is your best bet. This company will steal your joy!”

Helpful Report

Posted 2 years ago

Dear Cristina! Thank you for bringing this issue to our attention. We are sad to hear about your experience. We appreciate your feedback and regret to hear that our product did not meet your expectations. 🥺 High quality is a priority for us that is why we constantly work on improving our product to satisfy our brides. Thank you for your comments, we will pass them along! Please know that your situation is an exception. We care deeply about our customers. We can’t fix the past but you have our commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team. Wishing you joy, love and happiness. ✨

Posted 1 year ago

“The box they send you is never valued at $50 or even close for that matter. The stuff they send is cheaply made. They also charge you a $20 fee just to cancel at any time no matter what. Customer service is awful. Please save your wedding money and skip this sub! They also tried to say they couldn’t find the email I used so I had no account to cancel - as I was steady receiving invoices to my email.”

Helpful Report

Posted 3 years ago

Dear Katie, We're very sorry to hear that our service did not live up to your expectations, however, we are thankful for taking your time to share your expereince with us. We offer an option to buy only 1 box, without subscribing. Our cancellation policy is represented on our website: https://misstomrsbox.com/faq/ We recommend our precious brides-to-be to read it, before placing an order with us, to avoid such unpleasant misunderstandings. Please, e-mail us at support@misstomrsbox.com, our support team is here to answer all your queries, 24/7. We'd be glad to assist you in solving your issue. We're looking forward to hearing from you! With warmest wishes for the bride-to-be, Miss To Mrs Team.

Posted 3 years ago

“I maybe got one thing useful out of each box. The boxes in the beginning seemed like a great cool idea! But then after I got married they kept charging me and sending me them. I was just told yesterday I am getting my “honeymoon” Box soon.. I have been married for 8 months now. They also don’t let you cancel without a huge fee. I tried to sell some of the stuff I got but a lot was continuous. Lots of lotions and foot scrubs and face masks. It was an exciting thing at first but too expensive in the long run and very frustrating I’m getting a honeymoon Box 8 months later..”

Helpful Report

Posted 3 years ago

We're very sorry to hear that you encountered such problems, however, we are thankful for your feedback. We are constantly improving our shipping process and increasing the frequency of shipments. Nevertheless, some delays can rarely happen. We recommend contacting our Support specialists, who are available 24/7 to answer all your queries and comments, at support@misstomrsbox.com. Hope that you like your items from the "Honeymoon" Box and will use them in your future trips and during vacations!

Posted 3 years ago

“Customer service sucks. Ordered my first box in October came with a damaged cup. Emailed about said cup still haven’t received a replacement. I canceled my second box but was still charged showed proof of said charge and was basically told we can’t refund you. They charge 20 dollars to cancel but when it’s their turn to refund you all you get is a no.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a detailed review. We'd like to apologize for the issues you encountered. To improve shipment and delivery speeds, we have introduced a new system, where we will reship your item in 2 business days. Your replaced cup should come shortly, if you have any questions, please feel free to contact our Support team, who is ready to help you 24/7. Our cancellation policy rules are on our website https://misstomrsbox.com/faq/. We offer everyone an option to pause your subscription for up to 3 months without needing to cancel. We want each of our products to meet the desires of our brides. Please, send us your additional suggestions at support@misstomrsbox.com, so we can share it with our team and make our boxes even better :)

Posted 3 years ago

“The system isn’t user friendly- you have no idea when your next box is coming— wedding planning is hectic enough as is. Trying to keep track of your next box is annoying- and the cute I said yes cup- complete trash — spills everything every time. Waste.”

Helpful Report

Posted 3 years ago

We appreciate your feedback and would like to apologize for the issues you encountered. To improve shipment delivery speed, we have recently introduced new policies. Now, we'll be able to re-ship your packages via priority mail if they get lost or significantly delayed. Our support team is here to answer all your queries, 24/7. We want each product and service to meet the desires of our brides. So, if you have any additional suggestions, send us an email at support@misstomrsbox.com

Posted 3 years ago

“The planner was not very detailed. The items I got all seemed to be things I could get from the dollar store which seems silly considering how much was paid, even half off, for the box. Simply put, I was underwhelmed.”

Helpful Report

Posted 3 years ago

We appreciate your feedback and regret to hear that our product did not meet your expectations. We carefully collect every single review from our brides in order to improve our boxes in the future. Your opinion matters! By sharing your feedback with us at support@misstomrsbox.com, you'll be helping future brides get the most out of their Miss to Mrs box ❤️

Posted 3 years ago

“trying to change my address and there's only one spot on your acct and so I did it only for my shipping address NOT to change until I realized when I got the shipping email. So not happy with that, there should be an option to change both addresses or the one spot for the one should change both shipping and billing address.”

Helpful Report

Posted 3 years ago

We're very sorry to hear that our service did not live up to your expectations, however, we are thankful for your feedback. Your feedback is important to us because we are constantly improving our service in order to make Miss to Mrs Box even better. We carefully collect every single review from our brides in order to improve our service in the future! Your opinion matters! By sharing your feedback with us at support@misstomrsbox.com, you'll be helping future brides get the most out of their Miss to Mrs box ❤️

Posted 3 years ago

“The cup I received was broken”

Helpful Report

Posted 3 years ago

Thank you for your feedback and sorry to hear about your experience. For any broken items, please reach out to our Support team (support@misstomrsbox.com). We promise to reship defective products at no extra cost in these cases! Sending brides-to-be the perfect products is our utmost priority. That's why we'd love to hear from you! ❤️

Posted 3 years ago

“BEWARE FOR $40 plus SHIPPING - NOT WORTH THE HASSLE AND BAD CUSTOMER SERVICE 😦😦 My subscription started 6.20. It traveled from the Northeast to Florida and back to the Northeast and then to Georgia where it has been for over a month. I LIVE IN FLORIDA! The Customer Service just gives you lip service. Did you know that you cannot get a new box or get your money back for almost 60 days? They will not send another box, my bride has been waiting and they cannot issue a refund until the date they gave me, August 3rd. if not delivered. What is worse people is they do not have any say in shipping and are as probably as good as you can be at tracking. That is all they could tell me is where my box is... duh, I can do that myself. In the end I am so disappointed and have gone with another more reputable vendor that can answer with real people and not stock answers BEWARE!”

Helpful Report

Posted 3 years ago

Thank you for your feedback and sorry to hear about your experience. Regarding specific delays, we have observed particularly in cities that due to the protests mail service has been extremely delayed in some states. This of course in tandem with the additional circumstances has relative to COVID-19 are key contributors. To address shipping delivery speed, we have recently introduced new policies where we are able to re-ship your packages Priority Mail should they get lost or significantly delayed. Also If the carrier declares your box as lost we can either reship it free of charge or provide a refund. We can assure you that we do everything possible to please our Brides and will keep working towards increasing the speed of future deliveries. If you have questions about the status of your delivery, please contact support@misstomrsbox.com.

Posted 3 years ago

“highly disappointed that i ordered May 28th and it is june 20th and still haven't received it. it shipped two weeks ago. Why would I subscribe every month or two months when the products don't even get here in a reasonable time. I will find a different bridal subscription.”

Helpful Report

Posted 3 years ago

Thank you for bringing this to our attention! We are constantly improving our shipping process and increasing the frequency of the shipments. Currently we ship our Boxes twice a week! Unfortunately, the delivery process is not under our control and we completely understand your impatience. Regarding specific delays, we have observed particularly in cities that due to the protests mail service has been extremely delayed in some states. This of course in tandem with the additional circumstances has relative to COVID-19 are key contributors. Please do not hesitate to contact us at support@misstomrsbox.com or over our LiveChat and will track your Box for you! We can assure you that it is worth waiting in any case :)

Posted 3 years ago

“I signed up for 9 boxes accelerated but only received 8. The boxes aren’t shipped right after your card is charged. Some of my boxes took over a month to get to me and when I contacted support they were not nice about it at all. Said it’s not there fault, it’s the postal services fault I just need to wait. I had already been charged for boxes 6,7,&8 but had not received box 6 yet. Would I order these boxes again???? Absolutely not! Would I recommend these boxes to people??? Absolutely not! ”

Helpful Report

Posted 3 years ago

Thank you for your honest feedback, it helps us to become better! We would like the opportunity to investigate your feedback further. Please could you contact us at subscriptions@misstomrsbox.com or over our LiveChat? We’ll work with you to resolve any issues as quickly as possible! We completely understand your impatience, but the delievery proccess is not udner our control. Regarding specific delays, we have observed particularly in cities that due to the protests and riots mail service has been extremely delayed. This of course in tandem with the additional circumstances has relative to COVID-19 are key contributors. We can assure you that we do everything possible to please our Brides and will keep working towards increasing the speed of the future deliveries.

Posted 3 years ago

“Well it has been very good up until last month when my daughter did not get her box and we have been waiting for it for a month now I let them know and all they say is I’m so sorry but ifIf you could wait a little bit longer your box will be there well both of us are tired of waiting but you take my money but my box is not there I’m not happy for paying for Box she did not get other than that everything was perfect”

Helpful Report

Posted 3 years ago

Please accept our sincere apology for any inconvenience this matter may have caused you. We can assure you that Miss to Mrs team is working 24/7 resolving this issue. Currently, we started to ship delayed Boxes with Priority Mail. If your tracking is not updating for at least 10 days, we will be able to submit a request for an investigation by the carrier and if the package is considered lost, we can reship the box using Priority Mail. Please contact us again if there are no updates posted for 10 days, so we can start an investigation.

Posted 3 years ago

“After my first box I ask if i was able to send back since there wasn't anything useful in the box and they said no. I should have cancelled at that time but I was hoping the next box would be better, not so much. I ended up getting 3 boxes and used maybe 2 items so it didn't all go to waste. I would recommend being able to choose items from the box or choose if you want to keep that box. Or market to younger brides. Maybe just a more specific demo. I am 36 and this did happen during COVID pandemic. We did still get married but the boxes just didnt do anything for me. Maybe for a younger audience.”

Helpful Report

Posted 3 years ago

Thank you for your honest feedback, we highly appreciate it as it helps us to become better. Our service is designed to bring joy and happienes to all our Brides, despite the differences in their personal tastes. We are trying to fill our Boxes with the most popular, trendy and universal items, that would be useful for every Brides. We are carefully collecting every feedback and constantly improving our Boxes. Hope to impress you more in the future!

Posted 3 years ago

“So, first of all, the box isn’t completely customizable as it says, but honestly that isn’t what bothers me, as I’ve loved everything I’ve gotten in the box and am excited every time it comes in. My problem has been with the company itself. At first I opted for what I thought would be the plan that would get me all the boxes by my wedding in September. After a long exchange having to explain over and over that I just wanted to make sure I had all the boxes before that date, I finally got switched to a monthly plan and was assured I would have them all. I didn’t receive my box in April, so I assumed it was something having to do with the pandemic. I emailed to ask and found out that my subscription still hasn’t been changed. I’m going to be honest, even though I love the products, if they don’t fix it and give me 100% confidence I will have them all before my wedding I’m going to cancel.”

Helpful Report

Posted 4 years ago

Thank you for sharing your experience with us, we greatly appreciate it! Your feedback is important for us because we constantly improving our items in order to make Miss to Mrs. Bridal Box even better. We carefully collect every single review from our Brides in order to improve our service! Please do not hesitate to contact us at support@misstomrsbox.com or over our LiveChat and will gladly fix this issue for you!

Posted 4 years ago

Miss To Mrs Box is rated 4.7 based on 2,182 reviews