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Shabby. Reviews

3.9 Rating 1,164 Reviews
72 %
of reviewers recommend Shabby.
3.9
Based on 1,164 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 59%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Shabby. Reviews
Visit Website

Email:

Contact@Shabby.co.uk

Location:

Unit 7, Trafford Moss Road, Manchester,
Unit 7, Trafford Moss Road, Manchester
Stretford
M17 1SQ

Write Your review

Shabby. 5 star review on 11th January 2023
Anonymous
Shabby. 5 star review on 25th November 2022
Martine Carrington
Shabby. 5 star review on 25th November 2022
Martine Carrington
Shabby. 5 star review on 23rd November 2022
Braker, Lisa
Shabby. 5 star review on 20th October 2022
Marie Phipps
Shabby. 5 star review on 10th March 2021
Michelle Williams
Shabby. 5 star review on 28th February 2021
Karen Russell
65
Anonymous
Anonymous  // 01/01/2019
Took about 7 days to deliver which I guess is fine given climate. Items were well worth the wait, came in a beautiful branded box and were v well packed. Customer service fast to respond and v polite
Helpful Report
Posted 4 years ago
Thank you Hannah x
Posted 4 years ago
Quick delivery and happy with my products. DPD driver delivered next door which was annoying! Overall will shop again very pleased
Helpful Report
Posted 4 years ago
I wrote a review 2 days ago regarding my experience after receiving 2 round patterned boxes. I have since been contacted by a Shabby Store customer services member of staff who has been really helpful. The boxes have now been collected free of charge and a full refund is being arranged. I have also received a generous discount code for the inconvenience experienced. Thank you.
Helpful Report
Posted 4 years ago
Thank you for your review Cathy, great to hear your issue was resolved x
Posted 4 years ago
great items and best price i could find online. I had to change my order date as I was out which was easy to sort with dpd who they used to deliver. will use again .
Helpful Report
Posted 4 years ago
Thank you Mrs L, we hope to see you shopping with us again x
Posted 4 years ago
I posted a review regarding shabby store just would like add that shabby store contacted and the issues were resolved with a refund but shabby store were very nice and helpful in the end .I will order again in the near future
Helpful Report
Posted 4 years ago
Thank you Claire, great to hear your issue was resolved promptly x
Posted 4 years ago
Love my Christmas tree jar, it was once full of yummy Christmas treats but we can’t help but dip in! Gorgeous Jar, would love a smaller one to sit next to it if you have them?
Helpful Report
Posted 4 years ago
Thank you Amy, we currently only produce the jar you have purchased but keep your eye on the website for any new items! x
Posted 4 years ago
I love my clock and I am a happy costumer.
Helpful Report
Posted 4 years ago
Thank you Kuldeep x
Posted 4 years ago
I ordered a new bed from this store and although delivery was a little longer than expected by a couple of weeks, the customer service that I received from Leah was fantastic who maintained contact with me, responded to my queries and was incredibly efficient and competent. The wait was worth it because the bed looks absolutely grandiose and spectacular in my room. I just love it.
Shabby. 4 star review on 25th October 2020
Helpful Report
Posted 4 years ago
Thank you Anna, great to see your bed looks amazing in your home x
Posted 4 years ago
Love all the items I have purchased from shabby store, but have to say the delivery times are long with very little communication. Waited over a month for my last purchase and was told by way of an apology would receive a free gift with my order, which I didn’t get.
Helpful Report
Posted 4 years ago
Thank you for your review, I can see a member of our customer services team has contacted you in regards to this if you can please respond at your earliest convenience x
Posted 4 years ago
The dome I purchased was of excellent quality. I would say though that the measurements are a bit misleading as they include the base .
Helpful Report
Posted 4 years ago
Thank you x
Posted 4 years ago
after some problems with my order, everything is back to normal. Many thanks to Leah for her professionalism and dedication. thank you.
Helpful Report
Posted 4 years ago
Thank you for your review, glad to hear you are happy with your order x
Posted 4 years ago
I had order a bonbon jar, in June on arrival it was broken. Their amazing team kept me updated and replaced the jar.
Shabby. 4 star review on 16th July 2020
Helpful Report
Posted 5 years ago
Ordered the Swirly folding metal garden bench as a birthday present for myself. Got a 10% discount for signing up to Shabby's news letter. Price was good considering the material and design. Love the fact it folds flat and can be stored away for the winter. Great it's metal as hard-wearing and won't rot. After reading reviews I was a little worried, but the bench was delivered today exactly within their advertised time schedule. I did have to email the company, as I kept receiving emails saying 'last chance to complete your order' even though I'd completed the order and paid via PayPal. I was advised it was a glitch in the system, the order had gone through ok and payment had been made, I was advised my bench would be delivered on Friday (10/7) but on that day I received a message advising of delivery today (13/7) and that I would receive a text message the night before to advise of my delivery slot. I was apprehensive but sure enough last night I received my text giving me my 2 hour window. This morning I received another text telling me what number I was in the delivery for that day (15 of 18) and could track the delivery. The tracker worked and when they were on drop 12 they rang to advise they'd be with me in 30-60 minutes. Then a text was received when one drop away and then a phone call to say they were on their way. Great delivery and updates by Panther. Bench received, unwrapped and I love it. Thanks Shabby Store and delivery company Panther.
Shabby. 4 star review on 13th July 2020 Shabby. 4 star review on 13th July 2020 Shabby. 4 star review on 13th July 2020
Helpful Report
Posted 5 years ago
A beautiful jar/vase which I truly love. It is exactly as described and is perfect for what I wanted. The packaging was amazing - to the point that despite fragile stickers all over the box, the delivery driver threw it over my back gate onto patio!!!!!!! It survived (lucky for the delivery company) Thank you Shabby Store.
Shabby. 4 star review on 4th June 2020
Helpful Report
Posted 5 years ago
This jar is beautiful and just what I wanted. Thankfully, the packaging was amazing because the delivery company threw it over my back gate. Luckily it survived. That is the reason I gave 4 out of 5. Otherwise super quick delivery and brilliant communication. Love the jar. Thank you. 👍🏽
Helpful Report
Posted 5 years ago
Absolutely loving my jar 100% for products, 5***** just a bit annoyed in communications. I hope it's due to this pandemic
Helpful Report
Posted 5 years ago
Great company - had a small issue on a delivery and they sorted immediately, lovely furniture too
Helpful Report
Posted 5 years ago
We received our bed a few weeks ago now and it is just beautiful! Good customer service, we are changing a few of the other items on the order and they’ve been so helpful! Thankyou ShabbyStore!
Helpful Report
Posted 5 years ago
Great new furniture- thank you Shabbystore as always for lovely pieces of furniture that we bought for Christmas . Everything went well from purchase to delivery . My wife is very happy and pleased. Only small issue was slight delay due to couriers but only a day or so.
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Posted 5 years ago
Have purchased numerous items and clothing items recently. Very efficient in emails of receiving/sending item. Received texts to say when parcels expected and items arrived so quickly. Brilliant. Also returned one item only due to personal preference, returns sorted within a few days of posting. Great!
Helpful Report
Posted 5 years ago
Shabby. is rated 3.9 based on 1,164 reviews