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Shabby. Reviews

3.9 Rating 1,163 Reviews
72 %
of reviewers recommend Shabby.
Company Reviews Metrics Info
3.9
Based on 1,163 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 59%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Shabby. Reviews

About Shabby.:

The UK's Favourite online store for Furniture & Accessories

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Shabby. 5 star review on 11th January 2023
Anonymous
Shabby. 5 star review on 25th November 2022
Martine Carrington
Shabby. 5 star review on 25th November 2022
Martine Carrington
Shabby. 5 star review on 23rd November 2022
Braker, Lisa
Shabby. 5 star review on 20th October 2022
Marie Phipps
Shabby. 5 star review on 10th March 2021
Michelle Williams
Shabby. 5 star review on 28th February 2021
Karen Russell
65
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
GSW80
Verified Reviewer
“Came damaged. Poor customer service.”
Helpful Report
Posted 2 weeks ago
Alima
Verified Reviewer
“I have emailed them several times regarding my order that I placed weeks ago no response worried that this company may not be legit”
Helpful Report
Posted 10 months ago
Sharon Anderson
Verified Buyer
“I bought the large ginger jar and it is absolutely stunning, it also arrived in very quick time . Very happy customer”
Helpful Report
Posted 1 year ago
Good Morning, Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further! Kind Regards, Benjamin Shabby.co.uk
Posted 1 year ago
Kelly Maguire
Verified Buyer
“I ordered an oak desk. Delivery was very quick and satisfactory. However this may be the worst product I’ve had to assemble. The pre marked holes for the drawer runners didn’t align so the drawers didn’t fit. I then had to try and measure it all out for myself and create new holes, even then the drawers still don’t fully align. There is also a slight chip on one corner of the desk. Once assemble, it is a lovely desk and great space on the surface and in the drawers. It could easily have been a 5 star review without these issues.”
Helpful Report
Posted 1 year ago
Good Morning, Thank you for taking the time to leave a review. Apologies to hear of any issues with assembly. I can see you have not previously contacted customer services prior to this, so I have emailed you to follow up. Kind Regards, Benjamin Shabby.co.uk
Posted 1 year ago
Anonymous
Verified Buyer
“Broken glass on arrival. Seems very odd to send 8 glasses wrapped separately in bubble wrap (2 sets of 4) when they could have been put in boxes and properly packaged. Was dangerous to open with broken glass everywhere.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Beautiful mirrors, good quality. Just what I was looking for.”
Shabby. 5 star review on 11th January 2023
Helpful Report
Posted 1 year ago
Good Morning, Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further! Kind Regards, Benjamin
Posted 1 year ago
Anonymous
Verified Buyer
“Love this site bought mismanagement xervice”
Helpful Report
Posted 1 year ago
Good Morning, Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further! Kind Regards, Benjamin
Posted 1 year ago
Amanda Mehmet
Verified Buyer
“I am very happy with my dressing table stool, it looks great and is very well made. I have been been very happy with the service, I have been kept up to date with the progress of my order all the way through and I didn’t have to wait long for delivery.”
Helpful Report
Posted 1 year ago
Good Afternoon, Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further! Kind Regards, Benjamin
Posted 1 year ago
Diane Thomson
Verified Buyer
“First time l have used shabby but impressed with the service arrived really quick and was kept informed on delivery time and delivered by a very pleasant man would use again”
Helpful Report
Posted 1 year ago
Good Morning, Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further! Kind Regards, Benjamin
Posted 1 year ago
Anonymous
Verified Buyer
“Lovely chairs, slightly darker in colour than on website but still very good quality. Had a few issues with delivery but Benjamin from the shabby team sorted this out quickly and I am happy with my order.”
Helpful Report
Posted 1 year ago
Good Afternoon, Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further! Kind Regards, Benjamin
Posted 1 year ago
Jean Tsingano
Verified Buyer
“Dressing table stool is beautiful and classy. Adding room definition. Very good customer service too”
Helpful Report
Posted 1 year ago
Good Morning, Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further! Kind Regards, Benjamin Shabby.co.uk
Posted 1 year ago
Mary Rennie
Verified Buyer
“Not used the throws yet waiting for the dog to go to its owner before we put them on. He's a visitor 5 days a week.”
Helpful Report
Posted 1 year ago
Good Morning, Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further! Kind Regards, Benjamin
Posted 1 year ago
Barbara Hibbert
Verified Buyer
“Love my 2 boxes arrived today. Delivered on time as promised.”
Helpful Report
Posted 1 year ago
Good Morning, Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further! Kind Regards, Benjamin
Posted 1 year ago
Christina Allen
Verified Buyer
“Very good quick response an delivery will use again”
Helpful Report
Posted 1 year ago
Good Morning, Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further! Kind Regards, Benjamin
Posted 1 year ago
Caroline Lewington
Verified Buyer
“i ordered 2 bar stools and they arrived 2 days later .. they were east to put together and look great in my new home .. very happy 😊”
Helpful Report
Posted 1 year ago
Good Morning, Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further! Kind Regards, Benjamin
Posted 1 year ago
Audrey Thomson
Verified Buyer
“Very satisfied from start to finish. Process was so easy. All enquries were dealt with promptly. Delivery was also excellent. Ordered Thursday arrived Tuesday. Oh and very pleased with my new chaise longe. Certainly recommend Shabby.”
Helpful Report
Posted 1 year ago
Good Morning, Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further! Kind Regards, Benjamin
Posted 1 year ago
Diana Olaru
Verified Buyer
“Very happy with my purchase. Definitely I'll use next time .”
Helpful Report
Posted 1 year ago
Good Afternoon, Thank you for taking the time to leave a review! Delighted to hear you are happy with your items and the service received! If there is anything at all I can help with, please do not hesitate to contact me further! Kind Regards, Benjamin
Posted 1 year ago
Fiona Callam
Verified Buyer
“I received the gold Halina table today. Unfortunately, as previously emailed to you, the dimensions of the table were not as stated in the description. The height and depth of the table were different. Accordingly, I have asked for a refund as the actual size is not suitable for my lounge. I would be grateful if the table could therefore be returned to you at your expense please.”
Helpful Report
Posted 1 year ago
Good Morning, Thank you for your review. This is being dealt with through email and being resolved! Anything else I can help with, please let us know by replying to my email. Kind Regards, Benjamin Shabby.co.uk
Posted 1 year ago
Martine Carrington
Verified Buyer
“I really love my chairs, and they arrived in 2 days , although 2 of them had little rips in them but I think that's down to the courier as both boxes were battered to bits, spoke to the company and they are replacing them next week, great customer service thank you Benjamin”
Shabby. 5 star review on 25th November 2022 Shabby. 5 star review on 25th November 2022
Helpful Report
Posted 1 year ago
Good Morning, Thank you for taking the time to leave a review! Delighted to hear you are happy with your items and the service received! If there is anything at all I can help with, please do not hesitate to contact me further! Kind Regards, Benjamin
Posted 1 year ago
Helen Butcher
Verified Buyer
“Absolutely love my bolster cushion and excellent quality too.”
Helpful Report
Posted 1 year ago
Good Morning, Thank you for taking the time to leave a review! Delighted to hear you are happy with your items and the service received! If there is anything at all I can help with, please do not hesitate to contact me further! Kind Regards, Benjamin
Posted 1 year ago
Shabby. is rated 3.9 based on 1,163 reviews
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