Name: Shabby.
Address: Unit 7, Trafford Moss Road, Manchester, Unit 7, Trafford Moss Road, Manchester, Stretford
Rating: 3.88

“I ordered an oak desk. Delivery was very quick and satisfactory. However this may be the worst product I’ve had to assemble. The pre marked holes for the drawer runners didn’t align so the drawers didn’t fit. I then had to try and measure it all out for myself and create new holes, even then the drawers still don’t fully align. There is also a slight chip on one corner of the desk. Once assemble, it is a lovely desk and great space on the surface and in the drawers. It could easily have been a 5 star review without these issues.”

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Posted 2 years ago

Good Morning, Thank you for taking the time to leave a review. Apologies to hear of any issues with assembly. I can see you have not previously contacted customer services prior to this, so I have emailed you to follow up. Kind Regards, Benjamin Shabby.co.uk

Posted 2 years ago

“What had happened to shabby I absolutely loved this shop having shopped lots of times, are they coming back?!”

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Posted 3 years ago

Hi Vikki, Regrettably they have gone into administration and have been advised to suspend trading at this time. This is now under new ownership by The Rug Seller and we are excited to continue trading which we are hoping to begin from the 1st April approximately. Please keep an eye out for the re-launch of the Shabby website and we look forward to building relationships with our customers.

Posted 3 years ago

“Couldn’t get a reply after a week but my order is perfect, slow delivery...almost worth the wait 😩”

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Posted 3 years ago

Good Morning, I do sincerely apologise to hear of your experience you have had. Regrettably the Luxury Home Furniture Ltd T/A Shabby went into administration, however The Rug Seller have now taken ownership of the company. We have now started trading and to hoping to build stronger relationships with our customers! Kind Regards, Benjamin Shabby.co.uk

Posted 3 years ago

“Received email to say they’d sadly gone into administration due to covid etc...Have successfully reversed my payment by calling the bank which makes things a little easier Really sad to see this shop go, hopefully will be back”

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Posted 3 years ago

Good Morning, I do sincerely apologise to hear of your experience you have had. Regrettably the Luxury Home Furniture Ltd T/A Shabby went into administration, however The Rug Seller have now taken ownership of the company. We have now started trading and to hoping to build stronger relationships with our customers! Kind Regards, Benjamin Shabby.co.uk

Posted 3 years ago

“Slow delivery must slower than previous orders. Got email about covid staff issues/stock problems etc but still not happy with the delay”

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Posted 3 years ago

Good Morning, I do sincerely apologise to hear of your experience you have had. Regrettably the Luxury Home Furniture Ltd T/A Shabby went into administration, however The Rug Seller have now taken ownership of the company. We have now started trading and to hoping to build stronger relationships with our customers. We have access to the customer service inbox, but unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details and therefore cannot take further action. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries. We would advise to contact your bank to make a chargeback where possible, alternatively you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration. Apologies again for any issues caused. Kind Regards, Benjamin Shabby.co.uk

Posted 3 years ago

“I brought 3 square mirror wall art, beautiful design. But the mirrors are very light, not heavy as they look in the photos online. Seem very cheaply made, not worth the money for what they are. Also took over 3 weeks to be delivered, the packaging was not very secure, not well wrapped for mirrors.”

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Posted 4 years ago

“Lovely items online but delivery very slow. I bought something for Mother’s Day and it still hasn’t arrived. Have tried calling customer service this week a few times, to see if it could be sped up but no one picked up. I would order more frequently if delivery was quicker.”

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Posted 4 years ago

We are very sorry to hear of your issues, however we need your order number to help resolve this for you. If you would kindly send an email to contact@shabbystore.co.uk our team will help to ensure this issue is sorted for you. Many thanks, Shabby Store

Posted 4 years ago

“I am not happy. Ordered a table lamp on 26 January. I was told last week I would hear about delivery within two days - heard nothing. No reply on customer service phone line today.”

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Posted 4 years ago

I am sorry for your delays with our services, I can see this has all been resolved for you now and we hope to retain your custom again in the future. Many thanks, Shabby store x

Posted 4 years ago

“Whilst this is a ‘nice’ mirror. In my opinion it is not worth the price tag. I have mirrors from Dunelm that cost half the price that are of better quality. My mirror arrived VERY well packaged but has scuffs with paint missing, a few dents in the metal surround and the paint used looks like Hammerite. The quality of the reverse isn’t great either. That being said I did keep the mirror, what with the pandemic getting it returned wasn’t an option for me. I was also surprised to find I wouldn’t get my money back and it would be a credit note.”

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Posted 4 years ago

“Happy with the ginger jar I ordered. However the table lamp was very poor quality. The lamp shade was totally broken. Made of flimsy metal and cheap material. Disappointed I ordered from a UK website and the items are from China.”

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Posted 4 years ago

“I would just like to say a huge huge thank you to Leah I never got my items as planned but she was so apologetic and I have now got my refund. I shall be ordering again thanks to Leah for regaining my confidence.”

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Posted 4 years ago

Thank you Louise, great to hear your issue has been resolved x

Posted 4 years ago

“Nice product but had to chase the delivery as not the fastest at dispatching! Probably won't use this website again.”

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Posted 6 years ago

“When I made initial contact prior to making the order, staff were really helpful and professional. The delivery was longer than originally estimated as came from supplier. Had to ring a few times to check on the delivery progress. Items looks good but close up isn't as good quality as hoped.”

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Posted 8 years ago

“Good quick service but item was not what i ordered!”

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Posted 8 years ago

“It was okay but only received 1candlestick instead of two so had to ring up and when the 2nd one arrived it was slightly taller”

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Posted 8 years ago

“Waited ages on item. Had to email asking where it was, to then be told waiting on stock coming in. Fair enough, just let me know. Plate not brilliant print quality of design. But it was just a fiver :/”

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Posted 9 years ago

“Delivery was quick. Product was of poor quality in my opinion due to the finish - where nails are on the item they have been poorly filled and painted over in a different colour white to the main light and the mechanism to attach the light to the ceiling chain is simply a screw between two of the antlers - pretty crap looking and not what you would expect from a light of this price.”

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Posted 9 years ago

“The items were good value for money however I felt the postage costs were too high and that the dispatch of the items which took over a week was unacceptable. When queried I was told that one of the items was on order even though the website said in stock. I wanted them for a party at the weekend but they arrived later than hoped so would recommend you contact them prior to ordering to check when it will actually turn up.....”

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Posted 10 years ago

“The items were good value for money however I felt the postage costs were too high and that the dispatch of the items which took over a week was unacceptable. When queried I was told that one of the items was on order even though the website said in stock. I wanted them for a party at the weekend but they arrived later than hoped so would recommend you contact them prior to ordering to check when it will actually turn up.....”

Helpful Report

Posted 10 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Shabby. Reviews