Mobile Lab Reviews

Name: Mobile Lab
Rating: 4.86

4.9 Rating 2,263 Reviews

97 %

of reviewers recommend Mobile Lab

Company Reviews

Questions

Metrics

4.9

Based on 2,263 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0115 978 3520

Email:

info@mobilelab.email

Location:

Bulwell, Hucknall, Stapleford

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Mobile Lab 5 star review on 20th August 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad experience 😔..missing accessories.No charger ,No handfree .Mobile working slow .. they send copy of original”

Helpful Report

Posted 6 months ago

“Camera doesn’t work”

Helpful Report

Posted 7 months ago

“Purchased a phone last week from here, within a week the screen was pixellated and gone black, Tried to call their customer service, it appears they dont answer their phone. Terrible service”

Helpful Report

Posted 9 months ago

“Spent £175 on a display replacement for an iPhone 11 with a lifetime guarantee. 4 months later the display isn't working, but repair is denied due to there being a tiny mark under the display in a corner - which appeared directly after the initial repair.”

Helpful Report

(Mobile Lab Intu Victoria) - Posted 10 months ago

“Why you not tell the phone have 86% batery life and the phone running just half hour and then batery dead i pay the price for new and you give me a very used phone😡😡🤬🤬”

Helpful Report

Posted 10 months ago

“Will never order from here again cannot deliver on time”

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Posted 1 year ago

“I paid for next day delivery and still haven’t received my charger.”

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Posted 1 year ago

“Went into day as phone was still under guarantee and the button need refitting as seem as it got messed up when they put the screen all I can say is the man their is very rude not friendly at all and moans when an old device”

Helpful Report

(Mobile Lab Derby) - Posted 1 year ago

“Terrible experience. My iPhone now has a very poor, nasty quality replacement screen on it - to the point where I’m going to have to take it to an Apple store for the issue to be rectified. If you want a very cheap solution without caring about the quality of the end product, this is your place; however, if you want your device to be in the same condition as it was before, go to the proper Apple store.”

Helpful Report

(Mobile Lab Derbion) - Posted 2 years ago

“Has taken over 2 weeks to return my phone, with a different excuse everyday. I called upto 15 times daily for information. When my phone finally did appear there was no call to say it was ready. Was very expensive repair with no discount for the poor handling. I also paid parking 4 times at intu which is £3.10 each time. I would not use this company again.”

Helpful Report

(Mobile Lab Derbion) - Posted 2 years ago

“Phone now doesnt connect to wifi so sending back”

Helpful Report

(Mobile Lab Stapleford) - Posted 3 years ago

“My mobile phone does not recognise the new battery and suddenly shut down. I try to charge the phone but it does not charge. You did not keep and did not give me the old genuine battery. You had to keep the old battery because you cannot be sure if the phone is ok with the new battery. With previous battery I did many charges ,now I cannot use my mobile phone.”

Helpful Report

(Mobile Lab West Bridgford) - Posted 3 years ago

“Lack of updates about my iPad.When I called I was told I would be contacted when it was ready..never did. Got sent to head office, communication was awful there too. £80 for a service where the communication seemed to be my responsibility????”

Helpful Report

(Mobile Lab Derbion) - Posted 3 years ago

“I took my iPhone X in for a new battery today to your Derby store. When I got home I noted that the face recognition software was no longer working. I immediately returned to the shop in Derby and was advised that something must have been disturbed during the battery replacement and my phone would have to be sent away for diagnosis and repair and could take 14 days Before it could be returned. This is of great inconvenience to me as I now do not have a phone for this duration. I was not offered a courtesy phone and I am also incurring costs for travel and parking due to this error in fitting the new battery. I must say the 2 staff at the shop have tried to sort the problem and have been helpful but did say this can happen when batteries are replaced. I am very disappointed to now have to be without a phone following a simple battery replacement and I am now unable to gain access to banking on line, WhatsApp plus other important applications that I use on a daily basis. No mention of any compensation was brought up by your staff and I also do not except that it should now take 14 days to repair??”

Helpful Report

(Mobile Lab Derbion) - Posted 3 years ago

“Discusting”

Helpful Report

(Mobile Lab Bulwell) - Posted 4 years ago

“Your website allowed me to book an appointment when you were closed.”

Helpful Report

(Mobile Lab Sutton) - Posted 4 years ago

“Paid £30 then told it couldn't be unlocked”

Helpful Report

(Mobile Lab Derbion) - Posted 4 years ago

“Well, I wanted to change my battery and the charging point where it costed me 75 pounds all together... but the problem is it ages to charge or it does not charge the green charge shows up but to be frank it won’t charge .. so bad work . Won’t recommend this to anyone”

Helpful Report

(Mobile Lab Sutton) - Posted 4 years ago

“Got a replacement screen for iPhone 7. Knocked off table in full protective case and smashed. Nothing like as strong as original OEM apple products. Disappointed at £50.”

Helpful Report

(Mobile Lab Market Square) - Posted 4 years ago

“Screen constantly flicks from one app to another. Light shines from the bottom of the screen out of the side. Damage done to the outer casing on the back”

Helpful Report

Posted 4 years ago

Hi Lee, Sorry to hear that your repair has not been completed to a satisfactory standard. All our repairs are backed by our 12 month warranty, if you bring your device back into us we would be happy to look at it again for you. Many thanks Mobile Lab

Posted 4 years ago

Mobile Lab is rated 4.9 based on 2,263 reviews