MODdisplays Reviews

Name: MODdisplays
Rating: 4.80

4.8 Rating 400 Reviews

95 %

of reviewers recommend MODdisplays

4.8

Based on 400 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About MODdisplays:

Specializing in trade show displays and accessories, MODdisplays is focused on meeting tight deadlines with creative solutions. Our in-house design department can assist with flat-cost services, and our display experts can guide you through the process to ensure we meet all of your needs along the way.

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Phone:

8776633976

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MODdisplays 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We love the display design; however, it was not easy to assemble. The panels themselves require some maneuvering to ensure they are stable and standing straight.”

Helpful Report

Posted 10 months ago

Hi Joycelyn, We're sorry to hear these haven't been as easy as you had hoped to put together. Hopefully, as you use them, they may become a little easier for your team. You are correct that sometimes, you will need to straighten the display after installing the graphics. Tension fabric graphics have a tight fit which leads to a great-looking display but can cause the frame the shift slightly during installation. Generally, a quick re-straightening of the exhibit is all that is needed for these displays to stand straight.

Posted 4 months ago

“My order is not complete. I received just the display rack without the printed part! When do you ship the rest of my order?”

Helpful Report

Posted 11 months ago

Hi Jessica, We apologize for any confusion. Many of our displays ship via split shipping. This is done because, in many instances, the graphics and the hardware are not housed in the same warehouse. In order to avoid longer shipping times, we have them shipped separately. You are not charged any more for this when it needs to be done, it's something we do as a way to improve the client experience. We also provide each client with a tracking email for each shipment that explains if their order will be shipped in one complete shipment or several individual shipments. After looking at your order, we can see where the tracking emails were sent to your email address. The hardware and graphics arrived several days apart but both were numerous days before your final in-hand date. Again, we apologize for any confusion, we try to do everything we can to avoid any confusion in the sales process.

Posted 11 months ago

“I've been happy with the products offered and the purchashing process. The lady who reached out to answer questions and helped us choose what setup would be best for us was wonderful. Since purchasing I feel like MOD has dropped the ball on getting our design graphics over to us. Our purchase was made on April 7 and shortly after I submitted the graphics questionare. On April 19 I still hadn't heard anything from the desing departmant and reached out to our main contact, Sean Kerin. He responded that he would check and we should've heard something by now. Valerie sent me a proof later that day. On april 21 I reached out to her requestion a phone confernece to talk about the design and changes we wanted to make but I have yet to hear anything back from her. I am concerned at having the display completed and in our hands by our requsted deadline. I hope this can make a turn around and more progress be made in a more timely manner.”

Helpful Report

Posted 1 year ago

Sorry for the concern! Everything should be delivered now.

Posted 1 year ago

“The display it's self was fine but I was extremely unhappy with the "stand" that was pictured for the display. It was completely unstable and useable for any kind of functionality so I had to go last minute and rent a counter space for $900 from the event exhibitor. I think that you should be more honest about the actual functionality of the equipment to set expectations.”

Helpful Report

Posted 4 years ago

“1. I thought the white color could be whiter. It was off-white and had some bleed from the other colors. 2. The podiums are very flimsy and the plastic containers are of poor quality. 3. Set up was easy. 4. The team was very easy to work with and responsive. 5. Kelly was very good!”

Helpful Report

Posted 5 years ago

We're glad to hear that your display was easy to set up and that you enjoyed working with our team. Also, thank you for the kind words regarding Kelly, it's always nice to hear when a client is very happy with their sales representative. Since this review is anonymous, our client care team is unable to directly contact you to discuss your display concerns. If you would like to email care@MODdisplays.com, our team would be happy to look into this order for you. Thank you again for your feedback!

Posted 5 years ago

“Customer service is great! However we were sent the wrong product, so didn’t have what we needed in time. The team was quick to respond and they’ve told us they will send us a new one.”

Helpful Report

Posted 5 years ago

We appreciate your honest feedback regarding your recent order. While we are glad to hear that you have been happy with our customer service, we regret that there was an error with your order in the first place. Our client care team has been working with you towards a quick resolution and will continue to update you on their progress. If you have any questions in the meantime, please feel free to contact your client care representative. Thank you again for reviewing your experience with MODdisplays!

Posted 5 years ago

“ok service. Lots of push back on shipping. We used our own FedEx account and it took nearly 24 hours of back-and-forth emails to get things underway. Not satisfactory with the shipping department.”

Helpful Report

Posted 5 years ago

Thank you for the feedback! We are very sorry you were not satisfied with our shipping department and we will be happy to review this order with you. Since this is the first we are hearing about your concern, you will be receiving an email from our client care manager shortly. Thanks again!

Posted 5 years ago

MODdisplays is rated 4.8 based on 400 reviews