MODdisplays Reviews

Name: MODdisplays
Rating: 4.80

4.8 Rating 400 Reviews

95 %

of reviewers recommend MODdisplays

4.8

Based on 400 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About MODdisplays:

Specializing in trade show displays and accessories, MODdisplays is focused on meeting tight deadlines with creative solutions. Our in-house design department can assist with flat-cost services, and our display experts can guide you through the process to ensure we meet all of your needs along the way.

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Phone:

8776633976

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MODdisplays 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Some of your team needs to communicate better. Ian stated we would need to pay for faster shipping. While working with Dan, I had to follow up with him due to no communication and then at the bottom of his email stated if we had everything done and approved by 02/09/24 we would meet the shipping window. We did as I moved things along but Ian still made us pay for fast shipping. Customer service needs to be more of a focus!”

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Posted 2 months ago

“Our previous order went very smoothly, with revisions being quick and easy, and the result fitting our needs. This latest order is taking a lot longer with little communication back and forth on design.”

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Posted 8 months ago

“My logo was off-center by an inch when it arrived. I need someone to contact me to get it fixed.”

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Posted 1 year ago

Hi Elizabeth, Thank you for your feedback. We are very sorry for the initial error. We're glad this was able to be reprinted quickly for your team.

Posted 1 year ago

“I haven't signed-off on the proof or received the product to write a review.”

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Posted 1 year ago

“Hello, the customer service and communication with the rep was amazing. She was very helpful to get a product shipped last minute for me. The stand that arrived was actually broken in 2 places so I ended up not being able to use and threw away. I have reached back out to the rep inquiring about a refund, but have not received a response.”

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Posted 4 years ago

Thank you for sharing your experience. We are very sorry to hear this and our client care team has reached out via email.

Posted 4 years ago

“Very disappointed in this setup. The structure is very weak. The back drop on my 20’ setup kept leaning forward or backward. Would not stand up straight. The fabric is see through. You can see the bars through the fabric. It almost fell over several times!!!”

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Posted 4 years ago

We appreciate your feedback and we are sorry to hear you were not satisfied with your display. This is the first we are hearing of these particular concerns with your order. If you would be able to provide photos to Care@moddisplays.com, we will be happy to review these concerns and work with you towards a quick resolution.

Posted 4 years ago

“We have made several purchases from MODdisplays in the past, but unfortunately we were less satisfied with our most recent order. Some items were damaged upon delivery, and other pieces were missing. Our sales representative corrected the issues, however it seems that some attention to quality control is needed.”

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Posted 5 years ago

Gavin, we're terribly sorry for your experience with this. We do appreciate that you pointed out that we remedied this issue, and are pleased to get things resolved.

Posted 5 years ago

“Product is great but we ordered and put our "in-hand date" as 6/12. I got a call from someone at MOD displays saying the production team made a mistake but they would upgrade the shipping and have it to us by 6/13. It all worked out fine but it would have been bad if we didn't have it by 6/14.”

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Posted 5 years ago

Hi Neal, We're glad to hear that you are happy with your display and everything worked out well in the end. We are very sorry for the production error that impacted your in-hand date. While errors are uncommon in our production process, we greatly appreciate your willingness to work with us to find a suitable delivery alternative in time for your event. Thank you!

Posted 5 years ago

“Normally I have no problems with the production and delivery of our booth materials. Our agency is usually very pleased with the final pieces. However, the last order I placed with ModDisplays was very disappointing. I ordered a 6' table throw full print. It was supposed to be full print green and have a white logo on the front and back. The throw delivered and, while the green was the exact match to our PMS green, there was no white logo on the fabric. It was just solid green. ModDisplays kindly reprinted the throw and shipped it to our conference. Unfortunately when it arrived it was also incorrect. The logo was printed this time, and correct on one side. It was backwards on the other side however. :-( It was unusable. Because I have had such great success with ModDisplays in the past, this will not deter me from ordering items in the future. I would just like to be assured that there will be better quality control in the future. Thank you.”

MODdisplays 2 star review on 2nd May 2018

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Posted 5 years ago

MODdisplays is rated 4.8 based on 400 reviews